Brian B.

I placed an order for a Wessel-Werk power head and hose kit back January. 3 months later, it still hasn't shipped. When I placed the order, Roger, the owner told me it would ship in about a week. Several phone calls and excuses later, still no shipment. Most recently I pretended to be a new customer and asked about availability on the product I had ordered. He told me product was in stock and if I placed an order today, it would ship by the end of the week. After he realized who he was speaking to, he said he would personally walk the order through to ensure shipment, which of course, never happened. Now he will not answer or return my calls.