• CellUnlocker.net

CellUnlocker.net

Overview

CellUnlocker.net has a rating of 3.9 stars from 1,220 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellUnlocker.net most frequently mention customer service, sim card, and galaxy note. CellUnlocker.net ranks 2nd among Unlocked Phones sites.

  • Service
    203
  • Value
    200
  • Shipping
    136
  • Returns
    89
  • Quality
    187
Positive reviews (last 12 months): 60%
Positive
3
Neutral
1
Negative
1
14
See all photos

What reviewers want you to know

Positive highlights

  • Had a Samsung Galaxy S5 SM-G900T1 locked to MetroPCS, the first code I tried with this service worked great, no issues.
  • I had a middle east SIM card on Note 3 and I got unlock code and now it works completely Thanks

Critical highlights

  • Bad customer service in case of a non working unlocking code on a Blackberry passport.
How would you rate CellUnlocker.net?
Top Positive Review

“Mobile phone unlock”

Hector Hugo T.
1/3/24

Honestly, it is the best website that I know for this type of services, they are punctual, efficient, have very good customer service and are very sincere and honest.

Top Critical Review

“No Reply/Nothing done to unlock my phone”

Abby C.
5/18/22

I'd give this site NO stars if possible. I tried to get my phone unlocked via this site. The iPhone 11 is not on a black list and able to be unlocked. Nothing happened, no email, no confirmation. I tried sending messages and emails and no reply at all. This site is most likely a scam and if not then their customer service is atrocious. Don't use them. Luckily I'm only out $20, but some could risk losing more $$.

Reviews (1,220)

Rating

Timeframe

Other

Reviews that mention popular keywords

samsung galaxy (80) customer service (130) sim card (33) turnaround time (18)
Thumbnail of user abbyc124
2 reviews
2 helpful votes
May 18th, 2022
Verified purchase

I'd give this site NO stars if possible. I tried to get my phone unlocked via this site. The iPhone 11 is not on a black list and able to be unlocked. Nothing happened, no email, no confirmation.
I tried sending messages and emails and no reply at all. This site is most likely a scam and if not then their customer service is atrocious. Don't use them.
Luckily I'm only out $20, but some could risk losing more $$.

Tip for consumers:
Don't bother using this site

Products used:
Online phone unlock service. Never happened.

Thumbnail of user sayasackvanpheng
1 review
1 helpful vote
August 11th, 2023

Use Cellunlocker a few time and never ran into an issue. Been a few years since and now they doesnt return message till a week later and dont fall for their live chat because no one is there to read them,at one point a name "paul" popped up like he was rading it but didnt respond. No way to even get a refund. Ive been trying furiously to get a hold of a live preson with no availe... Dont waste your money and go else where

Service
Value
Shipping
Returns
Quality
Thumbnail of user toryt28
1 review
2 helpful votes
December 3rd, 2022
Verified purchase

It didn't work and they'll blacklist your phone they can't do a new iPhone even when they say you can

Service
Value
Shipping
Returns
Quality
Thumbnail of user cellunlocker
Cellunlocker T. – CellUnlocker.net Rep

Hi Tory, we apologize for your unpleasant experience.
Please provide us with your order information so we can verify the authenticity to investigate this further.

We look forward to hearing from you soon at your earliest convenience.

We do have a Live Chat on our frontpage that is open from 7:00AM - 5:00PM (Pacific) 5 days a week.

Ronald M.
Sales Manager

Thumbnail of user morganm430
1 review
2 helpful votes
December 7th, 2022
Verified purchase

Don't waste your time or money. I am calling my bank today to reverse the charges. This is a scam. It has been a month with no product.

Tip for consumers:
They are a scam do not use then

Products used:
Unlock code

Service
Value
Shipping
Returns
Quality
Thumbnail of user cellunlocker
Cellunlocker T. – CellUnlocker.net Rep

Hi Morgan, we apologize for your unpleasant experience.
Please provide us with your order information so we can verify the authenticity to investigate this further.

We look forward to hearing from you soon at your earliest convenience.

We do have a Live Chat on our frontpage that is open from 7:00AM - 5:00PM (Pacific) 5 days a week.

Ronald M.
Sales Manager

Thumbnail of user stevenn713
1 review
1 helpful vote
August 27th, 2022

This site is falsely advertising u can never get a hold of any body it's the 27th I placed my order on the 17th and have received nothing don't let them steal your money I'm reporting them

Tip for consumers:
Don't trust them

Products used:
Cell unlocker never received services I paid for

Thumbnail of user cellunlocker
Cellunlocker T. – CellUnlocker.net Rep

Hi Steven,

We were able to locate your order made on August 17th, we were in full communication with you from the time we processed it and when sent you an email on August 22nd to keep you in the loop of the order status.

Email: stevennash8380@gmail.com

We fully refunded your order on August 29th as we were unable to generate an unlock code at that time for your IMEI. We feel your review is very misleading and disingenuous, if we were going to 'steal' your money then there would be no reason for us to send you an update.

Please amend/modify your review or remove it.

We look forward to hearing from you soon at your earliest convenience.

We do have a Live Chat on our frontpage that is open from 6:00AM - 10:00PM (Pacific) 5 days a week.

Roland M.
Sales Manager

Thumbnail of user rodneyk151
1 review
2 helpful votes
January 23rd, 2023
Verified purchase

I purchased a code for my LG V-60 thinQ on the 19th, it is now 4 days later and I still have heard anything and my order is still in pending status. I emailed them concerning my order and did not get a response. Their website is very misleading and I would not recommend them to anyone.

Service
Value
Shipping
Returns
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Thumbnail of user rafaela170
1 review
5 helpful votes
January 4th, 2022
Verified purchase

Please be aware I have been scammed. This website is being investigated for scamming more than 15 people just like me. It has been 6 days and I still have no refund, no code. This website is a joke stay away. I have filed a complaint with the BBB. I have taking more legal action to have this website shut down to avoid more potential people from getting scammed. 1-48 hour service is bull$#*!. 24/7 customer service is also bull $#*!. Runn from this website don't pay anything

Service
Value
Shipping
Returns
Quality
Thumbnail of user cellunlocker
Cellunlocker T. – CellUnlocker.net Rep

Hi Rafael,

We have been waiting for you to provide your order information to verify that your order is with us our company. Making these inflammatory claims without first letting us investigate is certainly unreasonable.

We look forward to hearing from you soon at your earliest convenience.

We do have a Live Chat on our frontpage that is open from 6:00AM - 10:00PM (Pacific) 5 days a week.

Ronald M.
Sales Manager

Thumbnail of user tonym1208
1 review
3 helpful votes
July 9th, 2022

I am not going to recommend. This website to anyone is not good website for anyone to do business with. I give my IMEI for them to unlock my iPhone 13 and they couldn't unlock I have request for a refund more than a week now no respond to my message. $150. This website is not good at all. I was working with a different website they refund my money within 2 days..

Thumbnail of user jaimel210
1 review
1 helpful vote
February 16th, 2023

They were not able to unlock my phone asked for a refund no answer email them nothing back been trying for a week already and nothing so if they can't unlock your phone they just keep your money

Tip for consumers:
Don't do it or u can kiss your money good bye

Service
Value
Shipping
Returns
Quality
Thumbnail of user adrianm439
1 review
1 helpful vote
September 26th, 2022
Verified purchase

Their process does not work with the eSim only version of iPhone 14. I purchased an iPhone 14 Pro Max and went entered the information on their website. The sent me the code 10 days later (1-5 days is their claim) and the instructions told me to remove my sim card. Since iPhones sold in the US don't have sim cards, I contacted customer support to see if they had other instructions. They said their service did not work with esims. When I asked for a refund since they have a "100% satisfaction guarantee" they claimed they didn't owe me one for the following reasons all of which I successfully challenged them on. Their final resposne was "our service does not work with your phone, but once we generate an unlock code, refunds are not given." My credit card company is currently handling this.

Tip for consumers:
Don't use service with iPhone 14

Products used:
cell unlocker for iPhone 14 pro max

Service
Value
Returns
Quality
Thumbnail of user cellunlocker
Cellunlocker T. – CellUnlocker.net Rep

Hi Adrian, we apologize for your unpleasant experience.
Please provide us with your order information so we can verify the authenticity to investigate this further.

We look forward to hearing from you soon at your earliest convenience.

We do have a Live Chat on our frontpage that is open from 6:00AM - 10:00PM (Pacific) 5 days a week.

Roland M.
Sales Manager

Thumbnail of user michelc108
1 review
1 helpful vote
August 11th, 2022

I have sent this company several messages and emails regarding my order to unlock my iPhone 13. I have yet to hear anything back and it's been a week now. I'm to the point of requesting a refund.

Service
Value
Thumbnail of user cellunlocker
Cellunlocker T. – CellUnlocker.net Rep

Hi Michel, we apologize for your unpleasant experience.
Please provide us with your order information so we can verify the authenticity to investigate this further.

We look forward to hearing from you soon at your earliest convenience.

We do have a Live Chat on our frontpage that is open from 6:00AM - 10:00PM (Pacific) 5 days a week.

Roland M.
Sales Manager

Thumbnail of user edm585
1 review
6 helpful votes
January 15th, 2021

Where should I begin... I will begin with this company is an absolute fraud and scam artists. I paid on November 15th, 2020... they finally sent me a code on December 7,2020 which DID NOT WORK! It takes them weeks to even get an email reply and that is when you are constantly emailing them about your order status. DO NOT listen to the 5 star reviews on here as you will see they mostly all have only 1 review and that is for this company which they fraudulently post either themselves or have a 3rd party company pay for it. You do NOT get your access code within 24 hours or even some posts say 5 minutes! You have to beg them for the code and when they say "its unlocked, no code needed" I was perplexed. Its a scam and this is warning to everyone not to EVER use them. Like others if I could give 0 stars I would.

Tip for consumers:
DO NOT USE THIS COMPANY. COMPLETE SCAM

Service
Value
Shipping
Returns
Thumbnail of user cellunlocker
Cellunlocker T. – CellUnlocker.net Rep

Hi Ed, we have found your order with the information you had provided. You had ordered our T-Mobile Device Unlock App unlock service for a Samsung Galaxy S10 T-Mobile USA.

To be honest, we don't know where to start as everything you've accused about us is not true and grossly incorrect. We will debunk each one chronologically to showcase to everyone reading that there was absolutely nothing fraudulent. This is a simple case of a successfully completed order and customer not understanding what they had purchased.

You had ordered our T-Mobile Device Unlock App service: https://www.cellunlocker.net/t-mobile-unlock-app/
The advertised avg. Processing time for that service is 5-15 business days.
The order successfully completed just at the end of the timeframe.

Our amazing support team has been responding to you back and forth in a total of 20 emails answering your questions as you asked however the answers we gave are correct but you did not accept them. Your last email to us was just simply rude, you had accused our company of fake reviews and threatened to open a bank dispute when you did not get your way.

Our reviews have been time tested for over 5 years, 4.4/5 stars with over 1,100+ reviews, we are very proud of the feedback because we provide excellent customer support and unlocking services that keep our customers returning us. You're claiming we made up all our reviews which is impossible because sites like SiteJabber have a team that monitors and determines if a review is genuine.

Quote from your review, "'its unlocked, no code needed' I was perplexed. Its a scam..." -Ed Matulik
This is not an unlock code service as your phone does not use a code, we unlock it on the T-Mobile server, once unlocked you can simply insert a different SIM use the shortcut to the unlock app or run the unlock app to complete the unlock since it is now approved for unlocking. That is the service you had purchased. When you have successfully unlocked your phone the unlock app will disappear.

Service page link: https://www.cellunlocker.net/t-mobile-unlock-app/
Here's a screenshot of the T-Mobile Device Unlock App service page specifying what you are about to order: http://shorturl.at/nzTX9

All your claims are now 100% debunked, what you've done is tried to spin a narrative that you didn't get what you purchased and slandered us with grotesque accusations and misinformation to paint us as a scam.

We want to trust that you're an honest person and update your review but just in case you don't we wanted to showcase to everyone reading what actually happened.

We look forward to hearing from you soon at your earliest convenience.

Ronald M.
Sales Manager

Thumbnail of user chrisp1678
1 review
3 helpful votes
February 3rd, 2022

I have seen all the review about this company being a scam and could not agree more. I placed an order for an AT&T unlock code. I received my code. When I reached out to customer service via chat, they said the code they sent me was for Xfinity. The customer service rep said he would have my order reprocessed with the correct code for AT&T. I waited for the new code, nothing. Tyhe email they sent me said I could respond to the email with questions. I responded checking in on the progress. No response. Gave it a few more days to give them the benefit of the doubt. Nothing. Sent another email asking for an update. Still nothing. There is not 24/7 service, they don't have anyone that answers the phone, the online live chat doesn't work. This is a total joke. The reviews saying their customer service is great is BS. I was happy to pay to get this done and based on what I have read, I thought I was dealing with a reputable company. I guess not. I too will be disputing the charge on my credit card and will also be sending a note to the BBB.

Thumbnail of user cellunlocker
Cellunlocker T. – CellUnlocker.net Rep

Hi Chris,

We have been waiting for you to provide your order information to verify that your order is with us our company. Making these inflammatory claims without first letting us investigate is certainly unreasonable.

We look forward to hearing from you soon at your earliest convenience.

We do have a Live Chat on our frontpage that is open from 6:00AM - 10:00PM (Pacific) 5 days a week.

Ronald M.
Sales Manager

Thumbnail of user jordanm60
1 review
1 helpful vote
May 8th, 2015

This site is crap. I am a reseller for the site. They promised an "instant" code within 90 minutes, which cost me double, and it has been 7 days. I also got ahold of them (after calling non stop for days on end) and was told it would come in within 1 - 5 hours. It did not. It has been another 24 hours and still nothing. Do NOT use this site, it is a rip off and there customer service doesn't exist.

Tip for consumers:
Don't use this site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user benield
1 review
2 helpful votes
November 1st, 2018

I purchased their service to unlock my old iphone 5s but even after a week they couldnt unlock my phone. I was able to contact support but they couldn't help much. So i opted for a different service provider and after 4h my phone is now unlocked. Its odd that they couldn't unlock an old 5s but i dont want to judge them. Maybe its just too hard for them to unlock an old phone. And btw got no refund so dont waste your time and money with this company.

Thumbnail of user dd105
1 review
3 helpful votes
July 14th, 2015

. when i tried to unlock it didn't go through.
I complained and they said

Hi,
We apologize for the delays
Unfortunately we have been informed that the process will require a bit more time before it is available
The results should be ready within the next 3 business days
We have requested a rush for this
Sorry for the wait

And after 4 business days, i asked to cancel my order.
And next day, they canceled it.

Email from them

' Cancelled Thank you'

Wasted my time

Thumbnail of user arimyf1
1 review
0 helpful votes
September 2nd, 2022

I am a current customer of CellUnlocker. I've tried COUNTLESS of times to engage them but to my dismay no avail! I have been trying to activate my sim and request a ICCID from Cell unlocked and they have ignored me. I've reached out to them and I still have not gotten anywhere! They keep telling me they will get back to me, YET it says that they are open 24/7. If that's the case change your hours because your failing your customers by telling them 24/7 because that's a lie! You will see what they sent me in the package in my photos. However I do not know what the heck to do with it. All I know is that I need a ICCID number and they don't give you that. Also, they send you the same video they made for 2017! Its 2022 and it needs to be updated!

The link to their old video is: https://www.youtube.com/watch?v=6Ikgzpq_ux4

NOTE: does not apply to new sims!

I am so Fu*kin frustrated! It's not fair! Someone needs to investigate these people and SHUT THEM DOWN! If you won't help me unlock my phone with the two SIM cards you sent, I would like my hard earned money back! PERIOD

Tip for consumers:
Don't go here. Find somewhere else to unlock your phone.

Products used:
SIM card that did NOT WORK.

Service
Value
Shipping
Returns
Quality
Thumbnail of user donc595
1 review
4 helpful votes
February 17th, 2020

All I wanted to do is unlock my new IPhone 11 Pro Max so I can use it when I travel overseas. I searched through a bunch of YouTube videos on how to do it and I stumbled upon this CELLUNLOCKER.NET. So I took the risk and placed an order to unlock my phone. Waited for a whole week thinking I got ripped off. Finally got an email stating my phone is unlocked. Took out my Verizon SIM and popped in my old T-mobile SIM to test it out. It works as promised and I'm happy I didn't get scammed. It's really 5 Stars for this review. I trust this company now. Thanks for the excellent service and I'm looking forward to doing more business in the future.

Thumbnail of user wadsonc
1 review
1 helpful vote
September 26th, 2015

Its been a week since I requested an unlock code for my phone which they told me would take just a day or 2 the most then when I call that 1800 number they provided they have a very unprofessional lady recording msg then the call discontinued, its terrible it is the worst company I have dealt with so far... now I'm trying to get my money back but the won't even let you speak to them.

Thumbnail of user manoja5
1 review
5 helpful votes
October 12th, 2017

I have given iphone 6 to cellunlocker.net to make but after one month they say we are sorry and did not return my money please don not belive to them they are 100% scam

Thumbnail of user davidd305
2 reviews
1 helpful vote
January 30th, 2017

Cell Unlocker provided 2 codes which didn't work but wouldn't give me a refund. DoctorSIM provided a code which did work - for less than half the cost of the Cell Unlocker codes. Avoid Cell Unlocker.

Thumbnail of user jojod6
1 review
5 helpful votes
February 16th, 2018

I can not get a hold of this "business". I haven't seen my code yet, i haven't heard from them yet. I wouldn't do any business with them at all! They are never "at work". A total scam if i've ever seen one. Im going to try and get my money back from paypal because of this dumb business.

Thumbnail of user enriquee6
1 review
4 helpful votes
May 27th, 2015

I ordered an unlock code for a Samsung Galaxy S4 that is locked for AT&T on May 19. Should be simple, right? It's May 27 and still no response, the tracking tab still says processing. I've called that 1-800 support number many times, and after the recording, it just hangs up - you cannot talk to a real person. I emailed tech support at *******@cellunlocker.net at least 6 times now and not a single response. I needed this code for my wife traveling to the Philippines, and its too late. Very disappointed. If I knew they were going to complete my order, I would have went with a different service.

Tip for consumers:
Do not waste your time and money with this site. It's a SCAM!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user tomasz69
1 review
4 helpful votes
February 2nd, 2018

No communication, no service, not picking up phone, online chat people dont say hello or thank you, cut you off when they feel like, cave man service, no product, no refund, just big fat nothing, and ignoring my attempts to contact them. Be smart and do not use them.

Thumbnail of user igorp19
1 review
0 helpful votes
June 26th, 2017

They promise unlock code in 1-12 hr and I receive code after 16 hr, in that time I get free unlock code from Samsung chat and switch Cell company but Cellunlocker would give refund.

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Cellunlocker T.

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