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CellUnlocker.net

How would you rate CellUnlocker.net?
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Florida
1 review
1 helpful vote
Follow Wadson c.
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Terrible company
September 26, 2015

Its been a week since I requested an unlock code for my phone which they told me would take just a day or 2 the most then when I call that 1800 number they provided they have a very unprofessional lady recording msg then the call discontinued, its terrible it is the worst company I have dealt with so far... now I'm trying to get my money back but the won't even let you speak to them.

Date of experience: September 26, 2015
Connecticut
1 review
1 helpful vote
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Use Cellunlocker a few time and never ran into an issue. Been a few years since and now they doesnt return message till a week later and dont fall for their live chat because no one is there to read them,at one point a name "paul" popped up like he was rading it but didnt respond. No way to even get a refund. Ive been trying furiously to get a hold of a live preson with no availe... Dont waste your money and go else where

Date of experience: August 11, 2023
Canada
1 review
2 helpful votes
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I am disappointed.
September 3, 2015

I have been using Cellunlocker.net for years, both for myself, and my customers. The last little while (we'll say a year or so) has been terrible, both with time processing, and overall support. Currently, we have been waiting almost 24 hours for an express unlock code that should have been processed within 30-90 MINUTES. The other week I waited over 8 hours for the same thing.

They need to fix this. This service is getting terrible.

Date of experience: September 3, 2015
Bahamas
1 review
10 helpful votes
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Poor service
September 16, 2016

Haven't written a review in a while but felt compelled to do so after this poor service, the only reason a second star is there is because the code was delivered. Initially on the site the turnaround time was within 2 days after which I contacted support and got poor service replies and snag remarks like can I just wait. Even after I asked for a refund because it took too long, they never gave me it. Never again will I be using their services and I hope this review proves to be helpful to others in the future.

Date of experience: September 16, 2016
Australia
1 review
3 helpful votes
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WORST!
December 19, 2016

It has been 6 days and counting, I chose this site due to other reviews getting unlocked within 24 hours. I was leaving Canada within the week and figured 1-5 business days that's plenty of time by the time I get back it should be unlocked! Wrong, I have spent $60 trying to unlock this phone and i want my money back but because it hasn't stated a negative result they won't refund my money! The robots on the chat have said by the end of the day twice now! The worst is, there is no communication, cannot even tell me what they are waiting on, or even if it states 1-5 days anything longer then that should be an email of an update or something

Date of experience: December 19, 2016
Philippines
1 review
4 helpful votes
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It's been 2 weeks now and I still haven't receive my code. I ask for a refund then they told me they will relay it to the supplier they will give a response after 24 hours. Come 4 days, still no reply. I can't contact their number. How can I have my money back? :(

Date of experience: April 12, 2014
Cellunlocker T. CellUnlocker.net Rep
over a year old

We have specific business hours for our call centre and live chat. If you contact us through those means of communication outside of those hours, we are not in office. We have 24 hour email support, and our call centre and live chat resumes at 10AM (PST) the following day. Please contact us directly for help. Thanks.

Canada
1 review
0 helpful votes
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Successfull On Third Try
October 17, 2015

I have a Blackberry Curve 9320 with 'second' generation security. I first sent the company an email telling them, and asking if they could unlock the phone. They said yes and it would cost $7.99 for a code. It failed. We again exchanged emails, they said they could do it, but the second codes sent to me also failed. Finally they advised an unlock for my phone would cost $20 total to use another 'alternative' database. I agreed, paid, and the third code finally unlocked the phone. The good is that they were finally successful. The bad is that they should have been able to serve me much better because right at the start I specifically told them I had a phone with the special security requirement. They need much better coordination between 'sales', 'service' and 'technical' to avoid these frustrations.

Date of experience: October 16, 2015
Canada
2 reviews
1 helpful vote
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One of the best to unlock your phone
September 10, 2021

One of the best to unlock your phone
I have used this company to unlock 4 or 5 phones so far and they always deliver in a fast and professional way
It cost me only $19.87 to unlock my phone no other fees

Date of experience: September 10, 2021
El Salvador
1 review
0 helpful votes
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Amazing support and cheap service!
September 2, 2021

If you are looking for a very cheap and fast way to get your phone network unlocked, please get in touch with this people. They are professionals and the price is low! Will continue using the service for sure.

Date of experience: September 1, 2021
Connecticut
1 review
0 helpful votes
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Moto E T-Mobile
August 17, 2021

Used this service to unlock a Moto E from T-Mobile for a friend. Was skeptical at first... read reviews watched videos... decided to give it a go. They were very responsive to questions. Worked fantastic, just as they said. Would definitely use this service again...

Date of experience: August 17, 2021
Illinois
1 review
1 helpful vote
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Just unlock my son's Acer Liquid e
Use to be on Canadian Fido. Now works with US T-mobile.
Great service, no problems at all. Ordered Friday night, code arrived Saturday afternoon with clear step-by-step instruction
Thank you, cellunlocker.net

Date of experience: January 5, 2013
Turkey
1 review
1 helpful vote
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Pleasantly surprised
December 19, 2012

Pleasantly surprised. These guys are really professionals. Speed, ease of unlocking process and effectiveness was just great. If an ever-suspicious online shopper like myself is raving about these guys, you should not hesitate to do business with them.

Date of experience: December 19, 2012
GB
1 review
2 helpful votes
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Hi All,
March 13, 2013

Hi All,

I found Cellunlocker through Google search along with a few others.

Some how i ended up preferring to try their service and although it did take a little longer than was promised, it worked out pretty well.

I'm using my iPhone unlocked, getting updates from iTunes and enjoying sim free capabilities. I tried two different carriers so far and it works great.

Now I can use the carrier of i always preferred. I am very happy.

Ed,
London
Great Britain

Date of experience: March 13, 2013
Canada
1 review
0 helpful votes
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Super easy & fast
August 14, 2017

First time trying a website to unlock my phone and I am so glad I picked this one. They were super fast about getting the code to me! And it worked right away, with no issues at all! Definitely recommend them!

Date of experience: August 14, 2017
Alabama
1 review
0 helpful votes
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Super Fast and easy!
August 23, 2017

Everything went great. Had the unlock code in 12 hours. Very simple to do. Thanks so much! Great customer service, Tried another site first and never heard from them after they took my money. Glad Paypal could get it resolved. I would highly recommend this company.

Date of experience: August 23, 2017
Puerto Rico
1 review
0 helpful votes
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Great experience
January 3, 2014

Great experience. They delayed a few days. But that I understand because for Claro Puerto Rico I've always have problems unlocking phones without rooting. The code work perfect at the first shoot. Galaxy Note 3

Date of experience: January 3, 2014
Pennsylvania
1 review
0 helpful votes
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Code worked perfectly on first try. They also had an awesome tec support team readily available to answer all my questions. They even checked back with me to make sure everything went well. Highly recommend

Date of experience: October 7, 2014
Canada
1 review
0 helpful votes
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Was a bit skeptical at first as their pricing was very good compared to other sites, but with the refund policy, taught i had nothing to loose. Got my unlock code in 3 hrs and it worked instantly. Excellent price and turnaround time, so i definitely would recommend.

Date of experience: January 24, 2014
Massachusetts
1 review
0 helpful votes
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First-class service.
August 5, 2021

First-class service. Took less than two days and worked right off. Original carrier AT&T refused to help even though the phone was bought from them and never reported lost or stolen. And Cellunlocker is a bargain too, cheapest I found. Highly recommended.

Date of experience: August 5, 2021
Canada
1 review
2 helpful votes
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I'm not very technologically smart but CellUnlocker gave clear directions on what to do and even though I had difficulties in the beginning I tried their other recommended methods and it worked perfectly! Total time elapsed between purchasing my unlock code and successfully getting my phone unlocked was 4 hours. Very happy!

Date of experience: January 9, 2014

Overview

CellUnlocker.net has a rating of 3.1 stars from 1,222 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellUnlocker.net most frequently mention customer service, sim card and galaxy note. CellUnlocker.net ranks 3rd among Unlocked Phones sites.

service
205
value
202
shipping
137
returns
90
quality
189
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