A complete runaround. Nonexistent customer service. This service is nothing more than a well marketed scam to take customers money indefinitely. Regardless of the few that have been lucky enough to get theirs phones unlocked within a short period there are many who have been forced to wait week upon end with no apologies or update. I urge anyone who is considering using this company to STAY CLEAR from them as you'll likely regret it. I have suffered greatly at the hands of this extravagant con and hope you won't make the same mistake.