Absolutely amazing and efficient communication. Im a highly satisfied long term customer. I accidentally ordered my case in the wrong size and this company got back to me the same day and switched it out for me, free of charge. I will always shop here for my phone case and essential needs.
One of the items I ordered was apparently out of stock (I found out after contacting them a week after I placed the order) I was allowed to choose a different item and here it is 3 weeks later and my order still has not shipped even though I paid extra for 2-4 day shipping. I emailed them requesting a refund and heard nothing. So I emailed again and my email was returned as undelivered like they have me blocked or something. This is the worst business I've ever dealt with and do not recommend to anyone. They deserve 0 stars
I have ordered 3 times from Cellular Outfitters. Very easy, always a coupon available and received my product in a timely fashion! Most importantly, when I ordered something by mistake and emailed them, they responded immediately and easily remedied the issue! I will highly recommend Cellular Outfitters to people!
Hello JoAnne! We are so happy to have assisted you with your order modification! Please let us know if there is anything else we can assist you with!
Shipping was more than cost of order. Would not give shipping cost prior to placing order. Case will not stay closed when you put cards or money in slots provided. The only reason to have this type of case is to be able to carry ID, credit card, money, etc. with your phone. Does not work, Will not even hold one item and still stay closed. If it didn't cost more to ship it back then to keep it, I would return it.
I ordered a portable charger for my google pixel xl. When received it did not fit my phone. I sent an email but saw on this site that they are not very responsive to emails and to try sending a message on Facebook which I did. I received a response right away and was able to resolve my issue. Hopefully the item they send me will work.
Hey, Tammie! We are glad we were able to get that sorted out for you! Thank you for the positive feedback!
I have ordered items several times from CellularOutfitter and have never had a problem with anything I've purchased.
I love the variety of items available in a vast array of color options as well as the prices.
They are quick to verify and confirm orders, and the delivery of an order is as they indicate on the shopping cart checkout.
They are my first round go-to for phone accessories!
My first order was fine - it took longer than I expected but arrived complete and in good condition. However my second order was an "email/chat nightmare" It took multiple times, sending one email after another/chatting with an avatar, to get my issue resolved. Finally, Jason email me that they would take care of it. I was so happy to finally get a response and a positive one. Their products are very good but their customer service sucks.
Broke a phone and got a new one and worried about how long it would be unprotected. I could not decide between 2 of the defender cases so I ordered them both that day (Wednesday) along with a screen protector and a free stylus. I chose priority delivery for the extra $12 and viola, I had my order that Friday.
I did not have to go through the weekend with my phone unprotected!
I was satisfied with cellular outfitters. They have a big selection of IPhone cases and accessories and they deliver with 2 days. The only problem I had was you become bombarded with emails advertising pretty much what you just ordered i. E. A different case or screen protector. Despite that I'd use them again and have told coworkers and family about them.
Communication and shipping information was difficult to get but in the end it was all worth it. Everything did eventually get to me and I love the cases which were really, really cheap. Exactly what I needed. So if you dont mind the service, and a bit of anxiety that you may have been ripped off, they are good to go. Wish the service was better but again, it all turned out fine.
Jonah Marie is trying very hard to provide customer service. However, my issues are: 1. No way to know what the shipping charges are, before the order is actually placed for an Item. And 2. Shipping costs for an item that cost more than the item itself. I. e. The cell phone case at a cost of 3.99 had a shipping charge of 5.99.
O. k. If there was a button to calculate shipping charges, I didn't see it. I am sorry, but there ought to be one final review of everything before the order is submitted. One more chance to review everything
On the checkout page, there is a box with all available shipping methods which you can use to calculate your total. Once you select your shipping method and hit apply, you will see the grand total update. If you place the order without applying the shipping method first, our system automatically adds the lowest cost option to the order.
I needed to make a return and the people were so understanding and easy to work with. They took care of the problem for me by sending me out another wallet that will fit my phone. I have told many people about my experience with Cellular Outfitters and plan to do more business with them. Thanks again!
That is so great to hear Ann! Thanks for shopping with us!
I had previously put in a complaint in because i was not being given info about delivery when i was told i would receive it. The tracking on the last package was ok except one thing. My order had to be sent out in 2 separate shipments and i got messages they were delivered. I only received one package and i dont know how to even try to track the other. As far as ive been told theres only one order number that was given to me. Now im going to possibly waste some time to be home for a package that may or may not come today. I wish they were a little more clear about delivery dates and times. Otherwise everything else has been OK.
We completely understand and thank you for your feedback Debbie! We will definitely work on tracking.
For our split shipment packages, there is only 1 order number and you should receive 2 emails with tracking for each package :)
My first product had performance issues after limited use. I reported this to Cellular Outfitters. They responded at once, and were willing to replace my wallet with a comparable priced item of my choice, and up to $5.00 more with no shipping.
Thank you for letting us send out a new item! We hope you love it! :D
I ordered 2 wallet cases for my Galaxy s6, both of which have already broken and I haven't even had them a week. The first one the rivet for the wrist strap came out after two days use. So I put my phone in the other case as well as my drivers license and debit card. After using my card at the store I go to put it back in the slot and my card tore through the seam of the case. I will not be ordering from Cellular Outfitters again. It was waste of my money. Don't even get me started on the ridiculous amount I had to pay for shipping.
Anytime i might need something or have a issue Cellular Outfitters always fixes the problem and gets me squared away and there products are cheap but great quality. I recommend this to anyone that wants to get anything for there cell phones a a great price and get it to you really fast. Thanks!
Woot woot! Thank you Jeremy! :)
The phone case that I ordered is good, not great. It does the job, but just feels and looks cheap. The service experience was below average. I ordered a phone case for my wife and for myself. She was sent the wrong case and my case was sent in a separate shipment, which is fine, but I was never notified of this, aside from a note written on the shipping list, which is not fine. My case arrived two days later, the same day that I received a notification email with tracking number. This info was given to me only after I emailed customer service.
Overall I'm somewhat satisfied and willing to make other purchases from Cellular Outfitters.
I accidentally ordered the wrong phone wallet cover & screen protector & didn't realize it until I received them. Well they let me get the right ones free of charge & keep the wrong ones I'd ordered before.
They were very courteous & complying. Gave me no problems or hassles about it.
I will order from them again & encourage others to do the same.
Great products too!
Initially shipping charges were not applied but charged after completing the order. However part of it was removed as a one time offer. Secondly wrong item was delivered and then the correct item was sent after follow up.
I ordered from them and didn't even get my full order. Only got the things I added onto my shipping for free! They overcharge and than you can't even get in contact with them. EVER. Don't waste your time. I'd rate 0 if I could.
Hello Alexis! We are so sorry to hear this! We definitely want to make this right! We will be sending you a private message asking for your email address or order number so that way we can locate your order.
Overview
CellularOutfitter has a rating of 3.3 stars from 1,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellularOutfitter most frequently mention customer service, good quality and fast delivery. CellularOutfitter ranks 242nd among Mobile Phones sites.
- Visit Website
- Orange, CA, United States
- Edit business info
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Oh no! We are so sorry to hear this, Joanna! We would like to help you and resolve this asap, we will be sending a message shortly.