At first I was disappointed at not getting someone over the phone, but was elated with the service of a Aly like. Solved my problem with ease and was very courteous via email! Haven't had this in awhile!
So good to find a company that offers both great prices and products but also great service when there's a glitch in ordering. I was promptly given a full refund on a product I accidentally ordered twice. A real person responded with a kind email!
Always use this site, will always refer friends, I just wish there was more choice of colors and options. I bought a very nice bag, I was going to give to my granddaughter, well, had it come in other color options, that would have been very nice. Also, larger bag selections!
Can not thank you enough for the wonderful service I got after my phone wallet was the wrong size. It was handled in a truly professional manner and I am so grateful. Jonah worked with me until we got everything right. Thank you so much.
Recently I ordered 2 plugs and two cords for my Galaxy S8. When I received my order one of the cords was missing. I'd never had a problem before so I emailed the company. They were quick to respond and assured me the problem would be taken care of. A couple of days ago I received my second cord and a ink pen. Thanks Jonah from Cellular Outfitters!
Searching through your offers was great. The problem was that there was nothing there to fit my phone (Huawei Ascend Mate 2) A friend recommended your site. It was all that they said it would be except I could not find a protected cover and belt clip desired.
I've ordered 6 times from this site and I've only had one product that was a problem. Even ordered again after that issue but you just can't beat the low prices on all of the items they offer and the quick response from customer support services. I've been very happy with all but one purchase and I'm waiting for a response now and I'm sure that they will make it right with me soon.
We are so glad to hear that and are so sorry about that 1 order Vanessa! We would love to help you out :)
I emailed the customer service and someone respond two times. After that I responded and nothing. It's another day and I dont know what's going on. I have asked them to please cancel my order and don't charge my card. No response.
Therefore this is the worst customer service.
Phone calling is a joke. No one answers. Live chat was put there just to make your company look efficient. You really don't have live chat. This is saddest place I have ever dealt with. I will not recommend this place to no one.
Hey, Nora! We are so sorry to hear about it! We want to help, we will be sending you a private message shortly.
I ordered a case on July 20 paid for 2-4 business day shipping its July 30 no one can tell me when the product will be delievered. I just requested to get my money back, if you can't deliver on time. Don offer it..
Hello Crystal! We are so sorry that you have not yet received your items. We would love to help! We will be sending you a private message momentarily. :)
I've ordered something on 3 different occasions. Totally happy with the first 2, but not happy with quality of 3rd. Customer service was awesome about replacing it. They stand by their 110% Guarantee policy.
Thank you for giving us a chance in resolving your concern,, Sharon.
Needed the items I ordered for work and had a very limited time to get them. Place order did not see shipping as I had selected 2-4 days. Sent email to customer service, had a response the next day and had my order within the time frame. Had in time for work. They sent several follow up emails to make sure I was kept in the loop, when my shipment would arrive and after I received my order. Could not be happier with service and products I ordered. Thank you Cellular Outfitter!
After numerous requests for help returning an item I've receive no help and am having to file a complaint with the Attorney General's office in two states. Shouldn't have to go through all this just to return a cell phone case that was not as described.
Hello Lola! We are so sorry that you had trouble trying to return an item. We would absolutely love to help you out. We will message you momentarily :)
Don't believe it when they say "Ships Same Day from Warehouse" - completely false. When I emailed the third time ( forget about calling - nobody answers ever) and threatened cancelling, they finally sent me tracking ( which was a tracking # assigned to my package, NOT shipped yet. Five days later ( again after many emails), it was shipped. What was "supposedly" something delivered within 5 days will now be 18 days ( I HOPE - still not here yet). I read reviews and it's hit or miss with these people - in the end they have your money and they just don't care
I had two orders that weren't correct - each for a different reason - and CO's customer service department folks were prompt about sorting it out, which I really appreciated. Will keep ordering from them - gear that I need at good prices.
I placed an order Oct. 4th 2017. I keep checking and no tracking available. I contacted them today Oct 11th 2017. They said if it's not shipped by the end of week to contact them again. I have never had a problem with other places I've ordered from. So far very unhappy. Can't get true answer a bunch of run around. If it doesn't ship Friday I will go to my bank let then know what a scam
Hello, Judy. We are so sorry to hear this, and truly this is not the experience we want you to have, we would love to fix this as soon as possible and answer any questions that you had with our company. We will wait for your response from the private message that we sent you.
They sell cheap products. But some times they don't take care of what you order. Ive made four separate purchases and 2 have come in acceptable condition. 1 was shattered. And the last order never showed up. Good luck with finding an rep. Who will conversate with you I've sent two emails in 5 days. I've had zero response. They essentially stole my money at this point.
I habe bought numerous phone products from Cellular outfitters & have been satisfied every time! Only once did I have an issue & it was dealt with right away. I received a replacement item, worth more than my original item & had the extra couple bucks waived! Who does that anymore. Quick CS response AND they made sure I was happy! Very good company!
I wasn't sure about your customer service at 1st, because I did not get a timely response, so sent another email and a chat request, and Tony got back to me that day! He had absolutely exceeded my expectations! I will definitely order again!
I had no issues. I call customer service they answer promptly. Did not like shipping hidden cost but my phone case arrived within 2 days. Love the case and perfect fit. Very nice quality. But the web site did not let me know my case was on the way only ship. Went to my mail box and there it was. Very happy customer.
Who pays $5.99 for shipping nowadays? In addition to the $5.99 to ship a cell phone case that prob cost $1 to make, any additional item you buy, you pay $1.99 to ship. Bunch of scammers. Also, when you try to exchange ans/or return, you have to pay for the shopping yourself. DO NOT RECOMMEND AT ALL. Just buy from Amazon or eBay
Overview
CellularOutfitter has a rating of 3.3 stars from 1,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellularOutfitter most frequently mention customer service, good quality and fast delivery. CellularOutfitter ranks 242nd among Mobile Phones sites.
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- Orange, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so glad to have been able to help you out!