CellularOutfitter

I purchased a case for my phone. It did not fit correctly.
I contacted them by email. It took two days for them to respond. Now they say if i pay for shipping they will send another item. All these products are from China! I will never do business with this company again.
Making me pay for shipping again will not work for me. No live agents!
The shipping cost more than the product!

Terrible products! Protective phone cover for $20 fell off whenever I dropped my phone. "Free" w purchase recharger was crap and didn't even plug into my IPhone 11. Phone case was bulky and ugly—returned for refund May 16, sent 2 emails along w photos of shipping labels and heard no reply. After 3rd email Demanding refund got notice of refund October 14,5 months later! Minus shipping and restocking fees. Would NEVER recommend this company!

DO NOT ORDER FROM THIS COMPANY! I ordered 10 cases for my employees cell phones and only one came in the mail. I waited thinking it will come later but it never did. I reached out to them about the issue and they asked to see the packaging. Who keeps the packaging in this era of E commerce? Nobody who isnt a hoarder. This is clearly their tactic to take advantage of people. Never ever ever order anything from this company unless you want to be extremely frustrated and a few hundred dollars short on a product. Good luck

When I ordered a screen protector for my iphone the price was just a little bit better than amazon with free delivery. I ordered with paypal and did not find out the delivery price until after I ordered which doubled the price, very sneaky

I am totally disappointed in Cellular Outfitters. What has happened to this company? In the past, I have ordered 3 other phone cases from this company and never had a problem with returning or receiving wonderful customer service. I ordered my 4th phone case about 10 days ago and I am totally dissatisfied with service and the "no return" policy. The phone case I ordered does not have the hole cut out where the phone camera lens is located. It is totally useless. I went online to see what I could do to rectify this problem, and I was directed some place where I was going to be charged $5.00 to ask a question. This is bizarre. I will NEVER do business with this company again and I certainly will tell my friends to avoid this company. This company's policy is totally unacceptable as far as I am concerned.

I was offered another product but it wasn't suitable for what I needed. Cellular Outfitters chose to ignore me and when I threatened BBB, they responded with a generic email. All I want is my money back. Over 5 months later and nothing! $50 down the drain. I will NEVER order from here again and I spent a good amount of money on this site

I only ordered from CellularOutfitter because they advertise "90 Day Returns". It's an icon next to: "Fast Fulfillment" and "Secure Checkout" icons. Now that I want to return an item, their "policy" found on the website is that they "do not accept returns or exchanges". They say if you have a problem contact *******@cellularoutfitter.com- well guess what, emails come back "undeliverable" "mailbox full". Also, they show an icon for paying with PayPal! But when you check out, it's credit card, ShopPay or Gpay only and the "more" ways to pay does not indicate PayPal.

I ordered a Samsung Note 10 phone case from their website which displayed $3.99 and offered free shipping, just for me to put my card details and pay I was charged $9.59 in total close to $6 of shipment.
I ordered February 27th 2022, and up till now March 12th, 2022, my order has not been delivered no update on when it would be delivered, no contact phone number just contact email of one "Anette" who responded to my mail that she would get back in 48hours maximum on my order. It is more than 1 week after the timeframe she proposed and there has been no update. It is 0 stars for me. These people ''cellularoutfitter.com'' are crooks never do business with them!

I bought XIAOMI MI Bluetooth Single Ear Piece with Music Support, from cellular out fitter. The Bluetooth piece had soft ear buds that comfortably fits into your ears without causing any interruptions. The Bluetooth connectivity is very appropriate and can easily able to handle the device in travelling also. Bought this for good price.

Paid $13.97 extra to get my order in 2-3 days. Day 4 and it hasn't left the warehouse yet. I get faster shipping form China.

Update: Now they're sending me a completely different tracking number and a link to their hidden shipping and handling policy that is not readily available when one orders. They claim 2-3 day shipping but don't tell you that's after they spend several days "processing".

I've attached the portion of my order confirmation that states Priority 2-3 day shipping (which they've started to claim is 3-5 days).

I placed an order with this company. A small order, thankfully. After having over $8 added to my charge for shipping, without first stating so on the website, I waited over a week and my items had not yet shipped. I emailed the company and the next day they responded by apologizing and letting me know that the item I ordered was out of stock and that I could pick another and they would ship it right away. OK? I ordered several items, two of which were cases. So which was out of stock? I suppose I could just guess.

The bottom line was that the web site CLEARLY indicated that the items I ordered were, in fact, in stock. You, being Cellular Outfitters, probably ran out because it takes you over a week to even ship things. Get your stuff together. This is almost laughable how bad this is.

It will probably be weeks before I am refunded, if ever. The email told me they were standing by, waiting for my response. Stupid me, I assumed they would reply.

If you are tired of being quoted $30 and up for a small cell phone accessory by your local store then this company is for you.
They have countless thousands of accessories, for your specific phone model, at incredibly low prices.
I have ordered many times and have never been disappointed.

I ordered the item wrong and asked for a replacement. They didn't hesitate to grant my request and never showed any desire to blame whose fault it was. Just awesome! I'll definitely shop with them again.

If you want feel ashamed, do business with Cellular Outfitter. Be aware, Dishonest, Contact phone number (which never connect), NO live chat, get response to email after you followup 3-4 times, that too very ridiculous replies.
I order a items, which has no shipping charges information until final review and ordered. Until I hit 'Submit' order button, will see only item charges. I got to know only after I got credit card bill. I do shopping online a lot since long, but could not see any retailers does such kind of business by hiding charges, give shocks to their genuine customer.
When I'm trying to return the items thru website, as expected it say - will get items price only, where and what about my Shipping charges?
Now there is only one communication channel, i. E. email. You just wait and rely on their replies. For any your questions, they will reply same all times - very ridiculous.

I purchased cellphone charger and decided I didn't need it after all. Requested refund online got an email next day saying to wait for return instructions in 1-2 business days. Now 10 days later and 3 emails still no response. Tried phone call, says not receiving calls. After second email I got a generic response telling me to go to website to there EASY return site.
Paid thru pay pal so will try them next but by the sounds of these reviews don't hold up much hope.
Will never use or recommend again.