I've been a customer of Cellular Outfitter for several years. I have had to cancel 2 orders. Once, because the item was out stock for a long time and once emI was returning a newly purchased phone that I had just ordered accessories for so i no longer needed t. In both instances I got a rapid response and a full hassle-free refund.
I'm sticking with you!
M. K.
I recently wrote a review for CellularOutfitter.com. Cellularoutfitter contacted me after seeing my review and I'm happy to report the problem has been resolved. They not only refunded my money but also sent the correct case at no cost to me. I'd say they went the extra mile to please the customer. It would be nice if customers could call and talk to someone when there is a problem.
This company is so awesome! Once I placed my order I got several emails letting me know how my order was coming. Once I got it I had a problem and they took care of it right away. Best customer service I have ever gotten!
I will buy from them again for sure. I'm telling all my friends to check them out. You won't be disappointed.
Thank you for your kind review Jayne! Let us know if you need anything else! :D
I think the CellularOutfitter company is sincere in helping their customers, but sometimes the left hand doesn't know what the right hand is doing and that I hope will be fixed. I like ordering my cell phone items from there. They have really nice products. I appreciate them resolving an issue I had and I will leave it at that. I just want to add one more thing. I think listening to the customer's complaint or issue, making sure that it's understood and moving forward from there is a winner. Cellular Outfitters does listen and sincerely tries to remedy the issue.
We completely understand and thank you for your feedback Debbie!
They hide the shipping costs! Only after you submit your credit card information you realize that you also got charged an outrageous price for shipping!
Tried to contact them numerous times about this but they never responded back!
CellularOutfitter is suspect to me! I've submitted requests to hear from their customer service for a week... crickets... No response at all. BEWARE! Don't subscribe to their emails... UNSUBSCRIBE doesn't work and they will not stop emailing you!
Hello, Unhappy! We apologize if you haven't received any response in regards to your request. We will make sure to provide assistance as soon as possible, Will send a message shortly. Thank you for your patience!
Ordered item online. Cart showed no shipping cost. At the end shipping for $10.60 item. 2 screen protectors turned out $6.99 shipping Tried to cancel order. Emailed 5 times. No answer. California has awesome vendors. Cellular outfitters is a bad apple. Too bad one entity spoils it for the rest.
I bought 2 cases for about $6 an shipping was about $10. Product was shipped about 4 days later according to the email. I'm on week 2 now. Tracking says it should have been delivered 2 days ago. This is horrible service with what they charge for shipping and there is no easy way to contact customer service. STAY AWAY. I will not order again.
I bought a very attractive black leather wallet for my smartphone for added protection.
The phone is an LG with a 5" screen and fits perfectly in the wallet. It arrived a few days longer than expected because Cellular Outfitter was moving.
Called their customer service number no answer left messages, received no call back sent email no response. I was sent the wrong item and they charge me an extra $20.00 after not giving you a choice to cancel your order, upon giving your credit card number this company took any amount that they wanted to, I'm going through the process now of having my bank to challenge the charge, and I'm also contacting the better business bureau. I believe this was a bogus company just to obtain consumer credit card number; therefore anyone who is thinking of using this site they should be very careful the company doesn't appear to be real. Please be aware people!
Be careful regarding shipping prices, policy not evidently clear to customer. While prices may be good, they'll get you on shipping. Also, website tricky & annoying with pop ups constantly wanting you to add items for discount when in reality you just end up spending more.
During the delivery of mi order they were few thing that I did not received but Tony toke care of me with a customer service that was beyond my expectations. He responded to all mi emails and maintain clear communication all the time. In addition he demonstrates that he cares. I will definitely continue to buy from CellularOutfitter and recommend it to my friends. Although, I think their shipping charges are in the high side.
I am going to file a claim with b. B. b. On this company for fraud and theft of money without any answer from them! If my credit card doesn't have my funds credited by the 28, of june, 2017! This could be a lawsuit in the making if all of the pissed off customers got together and filed!
Thanks,
Cindy hampton
Bought two Note 4 fast chargers on 2/12/2017 and one quit charging 2 days later, and the other quit charging after 9 days. Saw that they were made in Chine and wondered if these were actually the real Samsung chargers as advertised for sale. People seem to love their cases they receive from this company, but don't buy the electronics from them.
I've used Cellular Outfitter 3 times for my Samsung Galaxy S9 Plus. They are a bit slow in picking up new products such as phone cases for newly released devices. 2 of the three times went well but on number 3, the case was NOT what I ordered and I am stuck with a case I will never use. It would cost more to return the product than I payed for it to begin with. I do like the stylus that comes with each order though. I can say I would use them again but maybe look a little harder for something not as cheaply made?
I have ordered an authentic Samsung replacement battery for my cellphone and I got one that was described in your web page in its due date.
I am going to buy more cellphone or laptop accessories from your website if they will be really authentic and OEM.
Thank you
With the exception of one item everything I have purchased has been great. The one exception looked much nicer in the photo than it did in reality. I asked for a refund and was treated very well! No hassles at all. I will continue to purchase from this company!
Woot woot! We are so glad we were able to help you out! :)
I would like to say Thank you. I ordered 2 phone covers for here in Australia. One was for a gift. They arrived promptly but after a few days both cases got all these black marks on them, so the nice tan looked awful. I contacted Cellular Outfitter and they quickly fixed the issue and are sending me another 2 covers, no charge. Very fair indeed and wonderful Service. So thank you very much for caring and acting on the issue. Very impressed. Sandy, Australia.
Cellular Outfitter is above to give me some equipment and items that I would be buying at three times the cost at a bricks and mortar store. Very nice website. Items arrive rather quickly. I recommend them.
The same situation as I read in past reviews. I didn't get a total until the order confirmation came to my email! I Never would have paid $9.97 for shipping on a $14.00 order. They stated on their site that the products I ordered would leave the warehouse that day. They Did Not! My order was sent from two separate warehouses according to my confirmation and it took 10 days to receive my screen protectors that Did Not fit! Their phone system doesn't work so I emailed them. I was told I would receive a refund on part of my order and Did Not! It seems as if there are enough dissatisfied customers here giving poor reviews and that have been ripped off by this company that I am going to look into filling a class action lawsuit. Despicable how they have ripped me off!
Overview
CellularOutfitter has a rating of 3.3 stars from 1,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellularOutfitter most frequently mention customer service, good quality and fast delivery. CellularOutfitter ranks 242nd among Mobile Phones sites.
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- Orange, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Dennis! We apologize for the poor customer service experience, please give us a chance to resolve this, we will wait for your response from the private message that we sent you.