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CellularOutfitter
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CellularOutfitter

Indiana
1 review
2 helpful votes
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Scam
May 7, 2017

This company has absolutely no customer service and shady ordering. The total of your order is not disclosed until it's too late. How an $8 item ends up costing $23 after shipping and handling is beyond me. Then forget trying to cancel because contacting anyone is like pulling teeth. I'm pretty sure that the 5 star reviews are people who work for the company. This company is a joke.

Date of experience: May 7, 2017
Florida
2 reviews
3 helpful votes
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I regret not reading the reviews of Cellular Outfitter and its horrendous lack of decent customer service before ordering items from them on two separate occasions. The Samsung "fast charger" ordered only months ago worked sporadically but now doesn't charge at all--not even a slow charge when connected all night long. Based on the customer service reviews posted by others, I've decided not to even bother returning my charger, since it's doubtful I'd ever receive a refund. Gwen B

Date of experience: May 6, 2017
Tennessee
1 review
0 helpful votes
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Like many others, I was misled into believing that they are a wholesale business and their prices were exceptional and priced very low.

Unfortunately, I didn't do any research of this company or price comparisons. I only compared them to Verizon and that contrast was all I seemed to need. I really wish I had read these reviews beforehand. I have experienced all of the problems that everyone here has who did not receive their product.

The shipping charges a very deceptive and should be considered fraud. You don't know what they are until you have entered your credit card information. And they are astronomical and deceptively advertised as USPS priority mail. Absolutely a lie. The product doesn't leave the facility for close to a week and then gets stuck at the shipping partner's facility which is actually some very very cheap long term shipping partnership called UPS innovations. Definitely not USPS priority mail as advertised.

The tracking information rarely gets updated. And isn't even accurate. My package was estimated to be here two days ago. Where is it?

They responded once to my complaint about the deceptive shipping charges. Even reimbursed me for half, I think. After that I got one response when I raised concern about my product still being in California when it was supposed to be delivered.

I do not have my product. No more responses. Is this fraud?

I will give them one compliment. The first person who got back to me seemed very considerate. Then a train wreck from there. I'm not happy.

Date of experience: July 21, 2021
Florida
2 reviews
1 helpful vote
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Order review does not show shipping charges until after ordering. No phone number to call and cancel easily and email is the only communication. Was told some credit would be given but suddenly all communication was stopped. Not buying from these guys again.

Date of experience: December 25, 2017
Cellular O. CellularOutfitter Rep
over a year old

Hey, Baljinder! We are so sorry to hear about it! We want to help, we will be sending you a private message shortly.

Iowa
2 reviews
11 helpful votes
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HIDDEN SHIPPING FEES
August 15, 2018

I ordered a charging cord on today, Wednesday, August 15th, 2018 that was on sale for $. 99 with no extra charges. I submitted my order and got a receipt for $. 99 PLUS $5.99 for shipping and could not go back to edit my order. I called customer service, they don't take incoming phone calls. The live chat option does not work and I also sent an email with my concern. I would like a full refund and I will purchase the charger from somewhere else. Shipping fees don't show up until AFTER you enter your payment information and the order has gone through! View photo below.

Date of experience: August 15, 2018
Japan
6 reviews
11 helpful votes
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A bit disappointed in quality. Phone magnet is not strong and phone doesn't feel secure. All my previous orders were fine but I did not get lucky this time.

Date of experience: October 23, 2020
California
1 review
0 helpful votes
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Screen Protector
January 18, 2021

Do NOT buy their supposed "tempered glass" screen protectors. They are a flimsy piece of cheap plastic. Their customer service told me i didn't know what tempered glass is and clearly I've never dealt with it before. That is the most condescending comment I've received from a customer service desk. It's been about two weeks and I am still in shock over their response. With that being said, good prices and good basic protectors. Didn't get the level of protection that website showed but basically satisfied.

Date of experience: October 7, 2016
New Jersey
1 review
0 helpful votes
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I recently placed an order and when I found out the item was no longer available, CellularOutfitter made good on their promise for a replacement of my choice similar in value. Great, prompt customer service!

Date of experience: June 26, 2018
New York
1 review
1 helpful vote
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Had a slight issue of an item being added. Customer service immediately responded with 3 very helpful options.

Great items
Great service
Fast delivery...
I will order from them every time.

[Just be sure to check the order because refunds are SLOW or just don't show up.]

Date of experience: August 11, 2017
Cellular O. CellularOutfitter Rep
over a year old

Woot woot! Thank you for your kind words and thank you for shopping with us! :)

Florida
1 review
0 helpful votes
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Ordered cell phone/credit card holder ($49.95 value - got it for $14.99) - all leather - very nice, was pleasantly surprised how wonderful the craftsmanship was! Order came yesterday right on time - will definitely do business again with CellularOutfitter!

Date of experience: August 19, 2017
Cellular O. CellularOutfitter Rep
over a year old

We are so excited Roberta and are so glad you love your new case! :)

California
1 review
0 helpful votes
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Great Customer Response and Support!
July 17, 2016

I ordered the item wrong and asked for a replacement. They didn't hesitate to grant my request and never showed any desire to blame whose fault it was. Just awesome! I'll definitely shop with them again.

Date of experience: July 16, 2016
Arkansas
1 review
0 helpful votes
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Great Products
January 18, 2021

We order all of our cell accessories from Cellular Outfitters. They have a huge selection and the products are quality and don't stop working and falling apart like other places we've used. They deliver within 7 to 10 days where other places can take 4-6 weeks. Lastly, you can't beat the cost, not even at Walmart on their sale items!

Date of experience: January 19, 2017
Massachusetts
2 reviews
0 helpful votes
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Awesome Service!
August 8, 2016

I ordered, among other things, a glass screen protector for my cell phone. Unfortunately, it was cracked when it arrived in the mail.

However, after simply emailing CellularOutfitter to let them know this, they are sending me a replacement - no questions asked!

Where else can you get this kind if service?
Thanks!

Date of experience: August 8, 2016
Pennsylvania
1 review
0 helpful votes
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I accidentally had a typo in my email address, so when I contacted customer service about not getting any confirmation emails, they found the mistake and fixed it. I would recommend using this website.

Date of experience: March 8, 2018
Colorado
1 review
0 helpful votes
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Pests
October 9, 2016

First let me start by saying, I love the product. What has turned mr off is the constant flow of emails. Even after I adjusted my settings.
I felt harassed, therefore will not be doing anymore business with them.

Date of experience: October 9, 2016
Texas
1 review
0 helpful votes
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Bad charging cables
October 21, 2016

Heavy duty cables ordered but not worth the time to return. All have short in cord where they hook up to phone, Also receive discounts that I could not use on web site. Continue to get many of unwanted email.

Date of experience: October 21, 2016
New York
1 review
0 helpful votes
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A friend told me about this website and said prices are great, along with selection. It was hard to chose so I decided by getting 2 wallet iphone cases. Extra cables as well.

It was quick shipping and quality product

Date of experience: January 23, 2017
California
1 review
0 helpful votes
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Really great selection - but way to many emails
October 3, 2016

All products came on time and as expected. Just my phone protector, you can still see the glue residue left from the sticker that was there. Have to find something that will take it off without damaging the product. The other thing is, I now get way to many emails from them which is a bit irritating.

Date of experience: October 2, 2016
Georgia
1 review
0 helpful votes
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Thankful
October 3, 2016

First time buying from this company and I was thrilled with all aspects of my experience, including the great prices, user-friendly website, product delivered on time and exactly what I ordered. No hidden anything, just good stuff.

Date of experience: October 2, 2016
Pennsylvania
1 review
0 helpful votes
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Wonderful Product!
March 20, 2017

I really like the fact that you offer quality leather holders, instead of plastic. My case is sleek, and I dont have to carry a big wallet with the sleeves in it for my basic cards!
May need to buy another color!

Date of experience: March 20, 2017

Overview

CellularOutfitter has a rating of 3.3 stars from 1,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellularOutfitter most frequently mention customer service, good quality and fast delivery. CellularOutfitter ranks 242nd among Mobile Phones sites.

service
48
value
47
shipping
50
returns
27
quality
36
+14