Price was good and my order was delivered promptly. Good service and the products exceeded expectations.
I ordered from this company several years ago with no problem. I ordered the same product almost 3 weeks ago. There is NO customer service number to speak to a real person. The "customer service" number says that issues are only taken care of online. The online "customer service" is only Monday through Friday during business hours. I sent an email on Friday morning - no response. This was after waiting the required 10 business days for my order. No tracking information was available. I only received a response through Facebook this morning (Monday), like a previous review stated. The "customer service" representative sent a message stating that what I ordered is no longer in stock. Why wasn't this communicated to me before 2 1/2 weeks of wating? X-( Any company that is not willing to have a customer service phone number with humans to answer the line is SUSPECT. The ONLY REASON I did NOT cancel my order is because I did not want to deal with the credit card company, in addition to this company. I will review my replacement order when received. ONLY ORDER IF NO PROBLEMS ARE EXPECTED, OR IF THEY CHANGE THEIR "CUSTOMER SERVICE" TELEPHONE POLICY!
Tony was very helpful, it was my error and he was very kind to replace my purchase order. He is awesome
It took a while to return the items but eventually it got completed. I did have to pay to return the items which almost cost as much as the items.
I love both of my covers, the purple one is beautiful and the butterfly is just as beautiful, I love them both.
Ordered iPhone 7 plus case.
Received iPhone 6 Plus case.
There are differences that make it unacceptable for my 7 plus.
I purchased a case for my iPhone 7. I loved the price I love the quality and I love the appearance. I told others about the site.
Thank you for your kind words and thank you for shopping with us!
Website is user friendly, what you view is what you receive. I usually receive my case within 4-7 days
I hate returning anything. It can get confusing. I will see if this will be easy. I have a feeling it won't be. I will see
Customer service agents have excellent customer service skills, are very attentive and have good communication Skills
I've reached out to Cellular Outfitter on a couple of small issues and they repsonded right away and took care of my issues. Very satisfied! :)
We are so happy to hear that Laurie! :D
Items received within 3 business days, much sooner than promised. Very nice case, good quality product.
A1 best customer service I've had from any company in years! All companies should follow their example!
Wow! We are so blown away by your review. It made our day here at Cellular Outfitter Customer Service! :) Thank you so much, Mary, for taking the time of sharing the experience you had with us! :)
Ordered a new "better" battery and it loses charge faster than my bad one. Haven't tried the screen protectors yet. Wife seems happy with her case.
Absolutely the best customer service ever! I will be recommending all my friends and family to buy from you!
Wow! That is so awesome to hear Docia! :D Thank you for shopping with us!
Cellular Outfitter has all the accessories I have needed at an unbeatable price. Their customer service is responsive too.
I mistakenly ordered a product, contacted them by mail and Aly was able to resolve the issue in satisfactory fashion.
Very professional - checked in w/ me after my order for questions and a word of thanks - will by from them again!
All items ordered arrived on time and in good condition. Have always had a positive experience placing orders with Cellular Outfitter.
Overview
CellularOutfitter has a rating of 3.3 stars from 1,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellularOutfitter most frequently mention customer service, good quality and fast delivery. CellularOutfitter ranks 242nd among Mobile Phones sites.
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- Orange, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We'll be happy to pass along your feedback to Tony! Thank you for trusting Cellular Outfitter, Lorri! :)