CellularOutfitterReviews 1,716

I think the CellularOutfitter company is sincere in helping their customers, but sometimes the left hand doesn't know what the right hand is doing and that I hope will be fixed. I like ordering my cell phone items from there. They have really nice products. I appreciate them resolving an issue I had and I will leave it at that. I just want to add one more thing. I think listening to the customer's complaint or issue, making sure that it's understood and moving forward from there is a winner. Cellular Outfitters does listen and sincerely tries to remedy the issue.

It's one thing to get a product and have one issue. But when you get another product issue to fix the first mistake is unacceptable. The original order was simple but I received a cracked glass protector for my phone. Then the company sent a replacement protector, un-cracked, but didn't fit my phone. Then they wanted a picture, insinuating I am a liar, which insulted me. So I sent them a picture and said give me a refund. I found out I did get a refund, which I still need to confirm, but a good resolution would have been... " we'll send you the correct product immediately and deal with the issue in house once we receive the picture". In order for me to send a picture I had to wait til I had another cell phone to fully capture the whole phone, I sent a picture and received a message that I had already been refunded, case closed. However, it is not. I should have received a message thanking me for the requested picture and then stating we will contact the distribution center and handle accordingly and you received your refund on whatever date. If the rep. Stated that then I'd been okay with it. Thus, it confirmed my initial impression that they thought I was a liar trying to get a free product. But I didn't do that and sending the picture was a moot point. So, It was not handled the way it should have been and I will not order from this company again.

I'm trying again! This cable was defective the day it arrived and I reported it immediately. I was sent a shipping label but my computer was unable to open the attachment. I sent a reply and asked to have another shipping label sent. Your reply was unrelated to my problem--welcoming me as a new customer, etc. This was not my first order. I again asked for a duplicate shipping label. I think that you are giving me the run around so I'll just forget about it. I have been an advocate for your company but that has changed. I expect a full refund of $36.96 including shipping, to my PayPal account immediately. If you want the damaged product retuned, send me a new label. I have probably sent 5-7 messages. I await your immediate reply.

I ordered from them on May 13,2017. Today is Aug 1,2017 and I have not received my order nor have I received a refund. I have been emailing them for 3 months and they keep coming up with new excuses for not providing my refund. I have probably emaild them 50 times, because they dont list a phone number. I emailed them again yesterday and today received an email from them asking me for my return shipping number. I told them again that I didn't ship it nack, because I never received anything. This is the most sneaky, lying bunch of people I have ever ordered from. Don't order from them! If you do, you will retreat it! I just wonder how long they can stay in business before the legal system comes after them. They are fraudulently making a lot of money and getting away with it. If I new who to contact, I'd turn them in. They need to be put out of business and put in jail!

I placed an order on July 15,2017 and immediately paid through paypal. The order arrived on July 21,2017 addressed to me, but the order was not my order and the inside packing receipt was addressed to someone else in another state showing that he ordered what I received. I immediately emailed cellular outfitter providing them with the information and included the order number and person's name from the packing receipt. I can only assume he received my order also. NO RESPONSE as of today, July 31,2017. I've tried calling several times only be put on hold, then after several minutes a recording tells me there are too many calls and to try back again. Ever since I ordered, I have received several promotional emails to order again. I even tried responding to one of these emails that I wouldn't order again since I haven't received my first order, STILL, NO RESPONSE. I've sent another email tonight, but am so angry with this terrible services, I wanted to just let buyers beware. ALSO, another problem I encounter was when you place an order, it gives you the TOTAL price, which you assume is the amount you are paying, but when you place the order, a huge shipping charge is now added on, so BUYER BEWARE, check to see what shipping is before you click that final place order button. I will not be ordered again from this company/