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CellularOutfitter Reviews Summary
CellularOutfitter has a rating of 3.3 stars from 1,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellularOutfitter most frequently mention customer service, good quality and fast delivery. CellularOutfitter ranks 243rd among Mobile Phones sites.
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I am very impress with the service and thanks for reaching out to help me with my order. Somehow I ordered the wrong product but CellularOutfitter send the other replacement free of charge. I really appreciate the best coustmer service. Thank you again.
High shipping costs, but Bethany was a great help to me with refunding and return questionsand getting things done
We are so glad we were able to help you! :D Please let us know if you need anything else!
I ordered a case for my cell phone but did not check measurements and after i re-ceived it found it two inches too long. I contacted Customer Service and the told me to select a new case within a price range which I did. Second case very nice and protect-tive of phone. Both cases were handled and shipped quickly. I would rate their service great.
That is so great to hear Donald! :D Thank you for sharing this!
I got a cellphone carrier for my iphone but ordered the wrong size. When I contacted support, they were very quick to respond and led me to the correct size for my mobile phone and are sending me another one right away! Great outfit, great customer service and very helpful. Laura
Hello Laura! We are so happy to hear that we were able to help with this! :D Please let us know if you have any further questions.
I ordered a screen and phone case. I received an email that they would ship separately. The screen protector came but not the phone case. I sent an email and 4 days later still no reply. I have tried calling and am put on hold for 15-20 minutes before a recording comes on saying they are too busy to take call. A total scam!
Oh no! We are so sorry that you have not yet received your case. We would love to help ensure you receive the items you purchased. We will be sending you a private message momentarily so that way we can do so. :)
Bought a case and screen protector. Got an email saying that they will ship separately. Only received the screen protector. They don't tell you how much shipping is going to be. This is the first time, I've had an experience with them where they did not send my item. No response back from customer service
Hi there! We are very sorry to hear that you have not received your case or a response from our customer service. We will send you a private message right now asking for your order information! We look forward to assisting you!
Crooked business practice!
Website is misleading customer to ordering products with "additional special saving on selected items". Be careful, the advertised "additional 20% or 30%" savings is a TRAP!
Not only that the final amount amount is NOT disclosed at check-out until AFTER the fact, i. E. it is too late to change, reverse or cancel your order when you realized that you are being screwed! And there is no phone number to call to CANCEL your order.
The only way to reach customer service is via Live Chat. But they are playing game until you cave in or give in.
I planned to spend $8 for samsung S8 phone case and ended up being charged over $32 with all misleading gimmicks and tricky "ordering process"!
We must all make a conscious effort to report this scam to BBB and inform all your friends and neighbors to stay away from this biz!
As I read more reviews, I found myself in your similar situations! Thank you for posting your comments to warn other about cellular outfitter.
Hello Hieu! Thank you for your review. We are very sorry that your experience was not desirable. We would love to change that for you! We will be sending you a private message asking for your order information. :)
I ordered from them and didn't even get my full order. Only got the things I added onto my shipping for free! They overcharge and than you can't even get in contact with them. EVER. Don't waste your time. I'd rate 0 if I could.
Hello Alexis! We are so sorry to hear this! We definitely want to make this right! We will be sending you a private message asking for your email address or order number so that way we can locate your order.
I have had two orders. The product came as described and in a timely manner. No problem there.
However, I have a question about the two products. I have tried for several days to contact them and have gotten no response. I have tried e-mail and several calls over the several days. I called customer support as well as sales. I always get a recorded message urging me to stay on the line or hit 2 for a call back. I am not certain that a call would ever call. At almost 16 minutes of wait, each time, I get a message that they cannot take the call and to call back during regular business hours. I have tried several times of day and no different results. I do not know how anyone could possibly return a defective product if they are unreachable.
Hello Larry! We are so sorry to hear that you have not been able to get a hold of us! We will be sending you a private message shortly asking for your email address. We look forward to helping you!
I ordered a phone case I no longer need have already been charges and cant reach anyone live three emails 200 calls later horrible service! Would like to be contacted ASAP.
Hello Rema! We are so very sorry to hear this! We would love to assist you right away. We will be sending you a private message in order to resolve this!
Website described a portable charger as being for an LG V20. It isn't. Tried to call. On hold for 30 minutes. Gives me the option to receive a call back. They don't. Tried again; they're not there evenings and weekends. Put in for a return and refund. They email me. I reply. No response.
We are so sorry to hear that Judy! We will be sending you a private message momentarily asking for your email address so that we can locate your order and solve this for you! :D
Simply, these people apply additional products at checkout and it's done in a way that they know they are doing it without you having any control, then try to call them, if you have a half day to screw around. Just Stay away... it's good advice.
Hi there! We are so sorry to hear that you were not able to take items off of your order. We would love to assist you! We will be sending you a private message shortly asking for your email address that you used when purchasing so that we can locate your order and fix this for you! :)
I've bought a Edge to Edge white tempered glass screen protector for my iPhone 7 Plus & yes I was worried that a lower price meant lower quality BUT I was totally wrong when it arrived a day ago & was put on my iPhone at a VERIZON store and you have a GREAT PRODUCT & PRICE. I'm a buyer in your company forever and I'll tell my friends about you. THANKS MUCH- Greg
Hey Greg! That is so great to hear! Thank you for shopping with us! :)
If you place an order, you can't cancel it. You don't see the shipping cost until you submit the order and it is outrageous. I have been trying to cancel the order since I placed the order. They say they will connect you with an agent, but they do not. They do not respond to your email, do not have a chat rep, and they do not answer their phones. They do not refund the shipping cost, so you are screwed if you order and try to cancel. I will be reporting to the BBB as a scam. Absolutely the worst I have ever experienced. Should have no star whatsoever.
Hey Christine! We are so sorry to feel that there are absolutely no options if you wish to cancel an order. We would definitely love to help you out and make things right! We will be sending you a private message momentarily requesting your order number or email so that we can pull your order up :)
I should have read reviews first! Cellular Outfitter website order screen shows the total amount then you confirm order and then it's a new total due that I would not have approved. Received phone case after 8 days and I could have bought it at the Dollar store (99 cent value). It's a split shipment so still waiting on charger and screen protector. Buyer Beware!
We are so sorry to hear this Bev. All of our orders do have a shipping and handling fee that is included upon payment. Before checkout, you can preview the grand total of your order by using our Shipping Calculator to the left of your order summary and clicking "apply" (or by clicking "shipping options" to expand the shipping calculator on a mobile browser). We would absolutely love to help you out and look into your order for you! We will be sending you a private message momentarily :)
Check your bank statement! They OVERCHARGE for shipping wiper saying on site or on invoice! CHECK YOUR BANK ACCOUNTS PEOPLE!
Hello Andrea! We are so sorry to hear that you felt that you were overcharged. All of our orders do have a Shipping & Handling fee. We would absolutely love to help you out! We will be private messaging you shortly :)
I ordered a. 99 item. Yes a sale was going on. Yes 99cents! Free stylus. Ya we'll see. Ordered once before from them and never recieved stylus either. I had forgotten about my previous order years ago. So... 99cent item and $6.00 shipping. Really? Do youself a favor don't order from them. No shipping charges til they email u with order confirmation. SCAMMERS
Hello Joann! We are so sorry that you were not aware of our shipping charges. When you are checking out there is a box in the upper left hand corner that has shipping options. If you do not select a specific shipping method the system will automatically apply the standard shipping cost to your total. Here is a link from our website stating the charges http://couttfit.co/2fNxOzs We will be sending you a private message momentarily asking for your email address so that way we can locate your order to see what we can do for you! :D
I order a case and full screen protector, only got the case which was way to small never got the screen protector or the "free" stylus. I've done what they ask on there web site to send in and ask for a RMA number, I"ve called and I get a recorder, been going on for over 3 weeks now, no RMA# and no address to send back the small case. I will never order from Cellular outfitters. Be aware! 33.00 DOWN THE DRAIN... TOO BAD FOR CELLULAR I HAVE A HUGE FAMILY ALL WITH CELLS... YOU'VE LOST A LOT OF MONEY FROM MY FAMILY/FRIENDS. GOING TO EBAY CHEAPER ANYWAYS... I didn't want to even give a 1 star... but no other choice!
Hello Teresa! We are so sorry to hear that you have not been able to get a hold of us regarding your incomplete order! We would love to help and we deeply apologize! We will be sending you a private message momentarily asking for your email address so that way we can locate your order. :D
I placed a order on May 20 and only received three of my 7 items. I emailed like 5 times and called over and over and no response even when recordinig says we will give you a call back and never a call back. This is bull that they take your money and does not ship your items.
Hello Sallie! We are so sorry that you did not receive all of your items. Sometimes our orders ship separately! We are also very sorry that you did not receive a response from us! We will be sending you a private message momentarily asking for your email address so that way we can locate your order. :D
Hey Cellular O, it's obvious someone is reading these reviews, but actually following up on them is not in your forte! I "momentarily" took the time out to respond to your last response to this site and in a few words your scripted response is just that! Scripted! You say your going to privately message an individual and to date I have not seen my message! You must pay someone to read these reviews and respond to them, so why don't you keep with your commitment and momentarily respond?
L O L
*******@hotmail.com
Cellular O. [CellularOutfitter Rep] Oh no! We are so sorry to hear this William! We do charge for shipping and you can see our shipping policy if you click this link: http://couttfit.co/2fNxOzs You definitely should not have been charged for the free pen! Also, we are very sorry if you were charged by Canadian customs! We will be sending you a private message momentarily to see what we can do for you! :)
Oh no! We are so sorry to hear this William! We do charge for shipping and you can see our shipping policy if you click this link: http://couttfit.co/2fNxOzs You definitely should not have been charged for the free pen! Also, we are very sorry if you were charged by Canadian customs! We will be sending you a private message momentarily to see what we can do for you! :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so happy that we were able to get you the correct case! :D Please do not hesitate to contact us if you need anything else! :D