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CellularOutfitter Reviews Summary
CellularOutfitter has a rating of 3.3 stars from 1,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellularOutfitter most frequently mention customer service, good quality and fast delivery. CellularOutfitter ranks 243rd among Mobile Phones sites.
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I had trouble getting my order and when I messaged them through Facebook they where able to reship my order for me at no cost since there was a processing.
Everyone was very helpful and friendly. They made my order right. They are sending me a replacement case.
Hey, Tammy! Thank you for the great feedback! We are happy that you are taken care of by our customer support in regards to your concern!
I received a duplicate order in the mail. When I enquired about a return and refund, I was given multiple remedies to choose from - more than compensating me for the error. Thank you!
We want our customers to be happy and satisfied with our products and services! We are glad your concern was taken care of by our customer support, Thank you so much for letting us know that our service are "beyond from your expectations"
Tony has been very patient with me and I am seriously happy with the company and their services. I am satisfied with my purchases and with the overall coverage.
We are glad to know you are happy with your purchase from us, and the services we are providing, Lydia! Thank you for shopping with us!
Great prices and great values on phone cases. Tony in customer service is the best, really helped me with a mess I created. Thank you Tony.
Hey, Ted! We are always willing to help! Thank you for the positive feedback, we will surely pass this message to Tony!
I was having a problem getting the correct case and sent a message by messenger and got a online chat. My problem was resolved perfect.
We are glad you were able to contact us via Facebook, Janie! Thank you for your positive feedback! We truly appreciate it!
They went out of their way to appease me although the fault was really mine. I cannot say enough about their customer satisfaction resolution department.
That's awesome! We are glad were able to get that sorted out for you! Thank you so much for the positive feedback! :)
I followed the FAQ instruction to get an Rma number but I got an error code. When I tried to do it again it said an Rma number had been issued but didnotgiveittome
Hey, Cheryl! We are so sorry that there's having an issue with your returns, we want to help you fix this as soon as possible.We sent you a private message in regards to this and we will wait for your response.
Tony has displayed superior customer service as well as a lot of patience and help to help me resolve my return. Really appreciated his professional and prompt replies. I have been a long time customer and definitely see why I keep coming back... and telling everyone that comments on my cases about your site. Thank you again and have a terrific day!
Nancy P.
Yay! Thank you so much for being a loyal customer! We truly appreciate it! Have a great day too, Nan C. :)
Wanted a clutch that would hold phone, cash and cards. What I got was a thing with a jammed zipper that would only hold my paper money if I folded the money in half.
Oh no! We are so sorry to hear this, Sue. We will send you the correct case. We will wait for your response from the private message we sent you.
I placed a order on 9/26/17 and as of today 10/16/17 the order status just says "Transmitted". I have tried all forms of contact (online chat, online customer service and a call to the 800 number which nobody answered. Online chat told me 1-3 business days for processing but when I said it had already been 9 business days I was told not to worry I would get the order. They had no problem charging my account and I receive discount ads everyday. I left a message and told them to cancel my order. I am just hoping I get my money back.
Hello, Ann! We are so sorry that this has been your experience, please allow us to fix this for you, we sent you a private message and we are looking forward for your response.
Need to let customer know how much shipping is before charging them and also to make sure, we get our product at one time
Hello, Andrea! We are so sorry about that! When you are checking out there is a box in the upper left hand corner that has shipping options. If you do not select a specific shipping method the system will automatically apply the standard shipping cost which is $5.99 for the first item and $1.99 for each additional item to your total.
Here is a link from our website stating the charges http://couttfit.co/2fNxOzs
I purchased items thru a cellular outfitter ad. Unfortunately, thru my own fault, I did not write down an order number. I did not set up an account via their website. Again my fault!. I saw that my debit card was charged, so I figured no problem, it will get here. So I waited. I checked the mail everyday for 13 days. Nothing. I decided to check with cellular outfitters and make sure things were going along smoothly. They couldnt find my order. Again my fault because I didnt write diwn the information. I gave the representative all of the information I had and she said she would check with management the next day. In the next few moments, my husband came thru the door and handed me my package from cellular outfitters. Feeling kind of lame now, but I messaged the representative and told her that I had received it. Thank you so much Cellular Outfitters for great customer service and for taking the time to follow up with me!
Hello, Winnie! We are happy to hear this, did you happen to contact us via email?
Cellular Outfitter has a page on face book that if you need anything, go to messages and you will have a person that will contact you immediately. You can ask any questions about an order or the trouble you are having with an order.
We are so thrilled knowing that you are happy with our service! Thank you so much for trusting us, Jo B.
I put in an order on September 4,2017. I received my order 9/11/17 with one item missing. I emailed customer service 3 times about the missing item. I was told each time that they had looked into it and the item would be sent out shortly. Finally, after not receiving the item I put in a request to refund my money. After 2 requests I received my refund. If the item was no longer available, since it was a limited edition, why wasn't I told from the beginning, that the item was no longer available and a refund immediately made to my account?
Hello, Brenda! We apologize, this is certainly not the experience we want you to have and absolutely want to make this right for you! We will wait for your response from the private message we sent you! <3
I made a mistake in ordering a larger capacity battery for my phone. I emailed them of the problem and Tony emailed me a list of the proper alternatives for my j3 emerge. It was a few dollars more of which I was willing to pay. Tony shipped the new proper unit promptly and for free! What can I say my jaw dropped. Guess who I will be buying my future phone needs from!
Hey, Alfred! We are glad Tony was able to get that sorted out for you! Thank you for the awesome feedback!
I would order from Cellular Outfitter again because I have had great service from them. I would not order from anyone else beside them. They listen to me every time if I have had a problem with my merchandise I have bought from them. And they are the best if I have to return some thing, I have no problem with them they are the best! From Diana Klemm
That's a great idea! We would love that! We'll be happy to pass along your feedback to the team!
Tony was very helpful, it was my error and he was very kind to replace my purchase order. He is awesome
We'll be happy to pass along your feedback to Tony! Thank you for trusting Cellular Outfitter, Lorri! :)
On my first order, "I" made a mistake and Cellular Outfitter fixed it immediately. The rep solved the problem before I could get it all expressed! The shipping seemed a bit slow. My next order was processed and mailed pronto. I like the variety and the prices for their merchandise [accessories for LG phones are hard to find!].
Hello Elias! We are glad to know that you are happy and satisfied with our products and services!
On October 3rd, it was promised to be shipped within 2 to 3 business days. They wasted no time getting my money but they never shipped my items. As today is the 15th of October and I have received nothing. I've sent two emails and got no response to either one of them. Going to do all I can to rectify this and order that I can get my money back I will never ever ever order from this company again and would never recommend them to anyone. I'd rather pay the high prices and get it at a retail outlet then to buy for cheaper prices from this company! I'm so disappointed and so ticked off that I can barely see straight! In this time and in this economy every penny counts, so why should you Cellular Outfitters steal people's money and not deliver the goods? Please! Nothing but thieves!
Hey, Patricia! We're sorry you haven't heard a response from us yet! We've recently received a high influx of emails lately, we want to help you out with your concern, we will wait for your response from the private message we sent you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are glad you reached our Facebook page and was helped by our reps, Hope! Thank you for this awesome feedback!