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CellularOutfitter Reviews Summary
CellularOutfitter has a rating of 3.3 stars from 1,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellularOutfitter most frequently mention customer service, good quality and fast delivery. CellularOutfitter ranks 243rd among Mobile Phones sites.
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CellularOutfitter.com (CO) has some fabulous deals going on for sure. My first time experience with them has been fun, fair and fabulous; with all the fabulous items I just recently purchased - I feel I made out like a bandit.
Fabulous people too; customer service, refunds and/or returns. TYCO&T
I had a hard time getting the case I was ready to give up but they wouldn't let me finally it was resolved the cases are on the way tyvm.
We are glad we were able to get that sorted out for you. :)
This charger sucks it over heats and takes for ever to charge my phone not a good quality. As it is advertise on your website.
Hey, Jose! We are sorry to hear this, we sent you a private message.
I placed an order Oct. 4th 2017. I keep checking and no tracking available. I contacted them today Oct 11th 2017. They said if it's not shipped by the end of week to contact them again. I have never had a problem with other places I've ordered from. So far very unhappy. Can't get true answer a bunch of run around. If it doesn't ship Friday I will go to my bank let then know what a scam
Hello, Judy. We are so sorry to hear this, and truly this is not the experience we want you to have, we would love to fix this as soon as possible and answer any questions that you had with our company. We will wait for your response from the private message that we sent you.
They will make it as hard as possible to cancel and/or return an order.And dont give them your phone o email, as they bombard you with junk mail &txt msgs.
Hey, Jake! We are sorry to hear this, we sent you a private message, as we would like to fix this for you. :)
I accidentally ordered a item that was not for my phone. They went above and beyond to correct the issue. Great service!
Hey, Kim! Thank you for letting us resolve your concern! We appreciate your feedback bigtime!
Horrified to see that shipping was so much. You don't get chance to see shipping costs after you enter credit card information. I tried to cancel order, but it was 11pm. The next day after I calmed down a bit, I decided to see if maybe it was worth it. Items arrived and 2 charging cables and wall charger are garbage. Charging cables are loose when plugged into phone after 1 month of use... and the fast charging doesn't work with the cables I ordered... even though they are supposed to. Seriously... don't order from this company. I'm now looking at just going to Verizon tomorrow and paying the $15 for an OEM cable. Lesson learned.
Hello, Elizabeth! We are so sorry to hear that you felt that our products didn't meet your expectations. Can you please send us a message with your order number as we would love to make sure that you are 100% satisfied with your order!
SCAM company. Cheaters. They do not show grand total. Only after you purchase item. Be ware. They scam you of your money. Not a good company. I would rate this company very very poorly for review. 0 I would give them. Someone should sue this company for scam. Shame on this company.
Hey, Theevakar! We are sorry to hear that you were unsatisfied with our service, we sent you a private message as we would like to know what happened by the time you made your purchase and hopefully to fix the issue had with our company.
First shipment only 1of 3 items send. Second shipment only 1 item sent. I'm not going back for a third time and will not order from this company again
Hey, Bobbi! We are sorry to hear this, we value you as a customer and would like to make this right, can you please send us a private message with your order number or email address when you made your purchase? Thanks!
I had an issue with an unexpected $10 shipping charge being added to my order. CellularOutfitter responded to my review immediately and issued me a full refund. I was very surprised. I did not expect to receive that kind of service from a company I had never even heard of before. Would buy from again.
Hello, Jeff! We apologize for the inconvenience, we will contact thru private message here shortly regarding your concern as we would love to fix this for you.
A great experience with with you. I was so sad when my order was wrong and could not ready customer service. Immediately I contacted them on face book and my experience was immaculate. Great job
Thank you for letting us resolve your concern, Icelyn!
I have placed four orders and received non of them as of this date and it has been three weeks for the first one. Poor customer service.
Hey, William! We are sorry to hear this, we would love to fix this for you, please check your inbox, we just sent a private message.
Great customer service and great products. I will get all of my s3, or any phone that I have, products from you. I know im a difficult customer but you handle it gracefully. Thank you
We would love that, Carolyn! Thank you for the great feedback!
2 thoughts The 5 star rating: I thought the personnel of Cellular Outfitters was Courteous & Professional. The 1 star rating: I was very disappointed with Cellular Outfitters Business practices, Whoops we made a mistake & sent you the wrong items(all 3)BUT we want you to pay the postage & handeling and send it back or WE wont send you the correct order. I added the numbers together 6 divided by 2 equals 3 STARS, thanks Timothy Merk Bremerton, Washington
Hello, Tim! Thank you for your feedback, we sent you a private message as we would like to know more of what happened and if there's something that we could do about it.
I was told item would ship in 24 hours but took days to ship than days to get here. My order was being trabsmitted to actual company that sends order. Way too long to get. Will never order from Cellular Outfitters again.
Horrible customer service. Ordered phone cover and was charged almost double the price for shipping and never received my order. I will never use this company again.
Hello, Susan. We are sorry to hear that you never receive the items you had ordered from us and we will look into what caused into your concern and fix it as soon as possible. We will then wait for your response from the message we sent you.
I recently wrote a review for CellularOutfitter.com. Cellularoutfitter contacted me after seeing my review and I'm happy to report the problem has been resolved. They not only refunded my money but also sent the correct case at no cost to me. I'd say they went the extra mile to please the customer. It would be nice if customers could call and talk to someone when there is a problem.
Hello, Dennis! We apologize for the poor customer service experience, please give us a chance to resolve this, we will wait for your response from the private message that we sent you.
I order most of my cell phone accessories here. I get them in the estimated time frame and they work as described.
Hey, Holee! Thank you for trusting us! We truly appreciate it! :)
They don't tell you shipping charges until you have completed your order. Not $0.99. Have ordered other cases and they work nicely but surprised at the large shipping charge.
Hello, Jeanne! All of our orders do have a shipping and handling fee that is included in payment. Before checkout, you can preview the grand total of your order by using our Shipping Calculator to the left of your order summary and clicking "apply" (or by clicking "shipping options" to expand the shipping calculator on a mobile browser).
It has been very frustrating to deal with customer service reps by email only! It has taken a month to resolve my matter! I'm a 72 year old lady!
Finally, I was assigned to Charles Aboles. Who. Researched the matter &offered restuition!
Still waiting for special promo code to complete my original order!
Hello! We are glad that Charles was able to help you out, we sent you a private message so that we can further assist you in regards with your promo code. We will wait for your response! :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Yay! Thanks so much for the positive feedback, Kimetha!