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CellularOutfitter Reviews Summary
CellularOutfitter has a rating of 3.3 stars from 1,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellularOutfitter most frequently mention customer service, good quality and fast delivery. CellularOutfitter ranks 243rd among Mobile Phones sites.
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I had to contact twice before getting a return email. I am very happy with the customer service. I was awarded twice the amount of my order, also, I was told to keep the product I wanted to return. This is my second time ordering and I will order again. Thank you,
Debra M.
My order was confirmed on the CO site... i opened up my email... i had no confirmation of the sale ( so no order# etc)... called my Credit card co the next day... there was a charge from CO... i sent an email telling them that i had not received a confirmation email... i never heard back... i went to their "virtual asst"... and explained... she gave me my order # and said it was "transmitted"... i asked "what does that mean?"... she said i "should receive it in 4-10 days...". I asked if they would expedite it sooner at their expense... for the trouble ( cause it seems like i waited a whole week+ to have it sent out now?...) she said that could not be done. She asked if she could do anything else...?... i said..."i thought that you would at least offer a discount of some sort to keep me as a repeat customer... due to the administrative /support failure?"... she said "discounts are given in the offer codes..."
I gave up at that point... they surely DONT GET CUSTOMER SERVICE!... I told her that " i was disappointed and would write a review..."
Hey, Kevin, We sent you a private message in regards to your concern.
Agent was so nice and took the time to help me with my issue... thank you for all that was done... Awesome company
That's great! :D Let us know if you need anything else!
I've ordered something on 3 different occasions. Totally happy with the first 2, but not happy with quality of 3rd. Customer service was awesome about replacing it. They stand by their 110% Guarantee policy.
Thank you for giving us a chance in resolving your concern,, Sharon.
Thank you for resolving the issue of my lost order. I appreciate your prompt attention.
I like the selection if products and the low prices.
We are glad your concern was resolved, Patricia! We truly appreciate your feedback.
When I finally got they're attention by sending a message on their Facebook page, they did everything they could to make my buying experience wonderful. I would buy from them again.
Aww, that's so sweet, Dora! Thank you so much!
My experience with the customer service was good they answered my questions and helped with my order
We are happy to hear you had a good experience and your concern was resolved, Danielle! :)
It was my mistake that caused the wrong items to shipped. They were gracious and told me to give them the info for the right item. Done and done. Received an email stating the new order had been placed.
Of course! We are happy to help :) Thank you for sharing, we appreciate it big time!
Ordered a few items only to find it was incomplete. Have submitted their help line 4 times to no avail. Recommend not to do business with this company.
We are sorry to hear this, Garabed! We would like to fix this for you, we sent you a private message.
I placed an order. No where was there a place to see how much shipping was. I assumed once I put my credit card info it would preview my order with shipping fees. Nope straight to "your order has been placed" I immediately contacted them to cancel. Customer service is only through internet. Sent an email with my request to cancel. Then later during the day tried to live chat (During normal office hours)- said they were closed to try again during normal hours. Sent a request via their contact info. Still no response. Sent another request via online chat today. Same response today. (Closed during normal hours.) I finally went on FB. Got someone finally. The person was able to cancel my order (Tried to reduce shipping first - I said I just wanted to cancel). This has taken way too much of my time
Right after ordering an item I found I really did not need it. Tried to cancel but did not find a quick way to do so. Wrote to them via email - at first they said they might not be able to do it - but they kept trying and eventually were able to cancel the order. They were most pleasant as well.
I ordered a case and they sent me a screen protector and a stylus pen it took for ever to get here and there number is a message saying to email them this site is such a hoax
Hey, Stephanie! We are sorry that this has been your experience, we would love to fix this asap, we will wait for your response from the private message that we sent you.
I like all the cases that I have purchased. I like the convinience of having those that carry cash, cards and more
Thank you for shopping with us, Denise! We have some amazing goodies lined up, so stay tuned!
I emaIl their customer service when 1 of the 3 cases I ordered did not arrive, I was told the case I ordered was out of stock and give other options such as, store credit or I choose another case. I choose another case. So, my only issues is why was I not notified that the case I ordered was not in stock, 2 weeks had passed since I ordered not word from them until I inquired. This not the first or last time I have ordered from them but, it is the first time I have had an issue.
I called to find where my order is and I was told my order doesn't exist. That the order number was not found. So than two days after talking to a customer service rep the money was taken out of my bank account and still no merchandise. Tried calling them again and now their phone number doesn't work.
Hey, Amy. Oh no! Sorry to hear this! We'll make sure to help you out ASAP! We will wait for your response from the private message we just sent you.
CELLULAR OUTFITTERS REFUSED TO REPLACE DEFECTIVE MERCHANDISE!
CELLULAR OUTFITTERS REFUSED TO REFUND MY PURCHASE DUE TO ITEMS BEING SENT DAMANGED!
CELLULAR OUTFITTERS REFUSED TO REMOVE ME FROM THEIR MAILING LISTS, DESPITE 87 UNSUBSCRIBE REQUESTS. THEY WOULD NOT STOP EVEN AFTER I FILED LEGAL ACTION AGAINST THEM!
CELLULAR OUTFITTERS SOLD MY CONTACT INFORMATION TO OTHER COMPANIES, DESPITE AN EXPLICIT PROMISE IN WRITING NEVER TO SHARE MY INFORMATION WITH ANY OTHER COMPANY WITHOUT MY WRITTEN CONSENT.
CELLUAR OUTFITTERS IS BEING INVESTIGATED MY MULTIPLE LOCAL, STATE AND FEDERAL AGENCIES DUE TO THEIR FRAUDULENT BUSINESS PRACTICES AND VIOLATION OF CUSTOMER PRIVACY!
Hello, Jack. We're sorry your item came damaged! We would love to address any questions or concerns you have and will surely fix it as soon as possible, we will wait for your response from the private message we sent you.
I wrote Cellular Outfitters about a phone case I ordered and I had a computer glitz, either me or the computer doesnt remember putting in the make and model of the case. I thought they might be able to correct it before it was shipped. They couldnt, but offered to let me get one out of the severely reduced items under $5.00 for free and free shipping. Super sweet! The sales items were just like I ordered! They couldnt have been nicer. By the way the first one I ordered doesnt fit an Apple 7 Plus. I have no clue what kind of phone it would fit.
Aww! We are glad your concern was taken care of.
I ordered my stuff and told them of my new address that it needed shipped to. I got an excuse that they were on vacation and that I needed to go to my local post office and find it there! ARE YOU KIDDING ME!?! I attached a note stating my new address too. All the responses I have received are, "We're really sorry". UM NO! I spent around $30 and it cost me more to have this stuff shipped to me than the purchase price! STAY AWAY FROM THESE PEOPLE! You will get the run around too. Im going to take this to the Better Business Bureau.
Hello, Karen! We are so sorry to hear that this has been your experience! We would like to fix this as soon as possible, we will wait for your response from the private message we sent you.
You'll are great and trustworthy... Thanks. I will always place orders though you and tells all my friends about you has I already have, Thank you again!
That's awesome! What item did you order? Hearing your wonderful feedback made our hearts melt!
Prompt, Cooperative and understanding service department! Good prices too! Standard Delivery seems slow.
Thanks for the love, We hope you enjoy your products. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey, Debra! We are happy that you are satisfied with the service from our customer support, this feedback will surely inspire the entire team to work even harder by providing excellent service to our customers in the future! Thank you big time!