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CellularOutfitter Reviews Summary
CellularOutfitter has a rating of 3.3 stars from 1,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellularOutfitter most frequently mention customer service, good quality and fast delivery. CellularOutfitter ranks 243rd among Mobile Phones sites.
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This is a great place to purchase cellular items. Besides having an abundant selection of products their customer service is excellent. This will continue to be my go to place for all my cellular needs.
I returned an item & got to exchange it for another one for the same price, they even paid for the shipping. Thanks for an awesome job well done cellular outfitters!
Of course! Thank you so much for trusting us.
I ordered the wallet phone case and it did not provide the protection I need. I contacted customer service and within 10 minutes Everything has been resolved and a new case should be in my mailbox soon. I have ordered 3 products from this company and all 3 has been the same quality I would is spent on an Expensive popular brand.
Yay! We're so excited for your goodies. :) Be sure to let us know which ends up being your favorite!
I was so pleased with the service that I received from Cellular Outfitter.
I highly recommend their products and service.
We are so thrilled knowing that you are satisfied with our service! Thank you so much for trusting us!
I order the wrong phone cover, I e-mail. Customer service, very quick response. They ship me the correct phone covers at no additional charge and no need to return not needed.
Thanks for the great feedback! We'll pass it on to the rest of our team. If you have any other thoughts, please let us know. :)
Do not order from this company! They will add outrageous shipping charges AFTER you place an order. Then they will ignore your requests to cancel your order and will ship it anyway.
Hello, Kathryn! We value you as a Customer and absolutely want to make this right! We would like to address your concern with us, we will wait for your response from the private message that we sent you.
I was very impressed with the quick courteous response. It seemed like they were speaking directly to me and interested in helping me. Thank you - Carolyn Davis
Hello, Carolyn! We are glad to know that you are happy and satisfied with our service!
My screen protector i ordered was broken when I got it I sent them an email telling them what happened they wanted a picture before I can figure out how to send a picture to them they had already said it's okay throw it away and your new one is in the mail. Very very cheap. And so much to choose from I couldn't make up my mind what case I wanted. Thank you so much for being hassel free...
Hey, Toni! We are glad you find our products affordable and at the same time satisfied with it's quality.
When I placed my order I didn't realize an item was automatically ordered if I did NOT uncheck the box before submitting... so that was my fault for not noticing the way the order was submitted. I learned something new about the company's process but after I noticed the error... I promptly contacted customer service and the problem was handled in a professional manner
That is so great to hear Kim! Thank you for shopping with us ❤️
I have ordered several phone covers and screen protectors and been very please with the prices. The latest products I ordered I was very unhappy. I asked if the return policy covered opened products since I didn't like what I got. I was offered to pick out a product of the same value and they would send it to me, no charge, no shipping, and no need to return the old cover. Great service!
Thanks for sharing Abby! We hope you enjoy your new accessories!
I have had a couple of these screwup happen and I'm still waiting for a order from 3 weeks ago. WHAT'S UP?
Hello, Sheri. Apologies for the frustration! Let us make it up to you. We will make sure to fix this, we will wait for your response from the private message we sent you.
Excellent Customer service Reps.(Anette Rivera). Cellular One Outfitters stands by having quality products & has no problem with replacing warrantied product that's not working properly with New product. Thanks!
Thanks for Sharing! We will surely let Anette know this.
I had a small problem and once I email them, they followed up quickly and took care of it. My only complaint is doing this. They wanted me to write a review and after I did I was told I needed to write more! I said what I wanted to say and you would think that was enough!
Ordered something... tracked it all the way to my house and what i ordered didnt come. Contacted you guys and you said it was out of stock after taking my money just really wish i was told inhead of time so i wouldnt have wasted my time and money on shipping and handling and things i wanted the least
I received my screen protector broken. After notifying customer service of the problem, they immediately stated they would send anther one with no RAM required. Excellent, will deal with cellularoutfitters again
Thank you for choosing Cellular Outfitter, David!
They were totally awesome in working with me on choosing another item in place of the item in which I had ordered that was OUT OF STOCK. I appreciate them for also keeping in touch with me on everything. I do think/wish that they would be more efficient in getting ordered items shipped out to the customers sooner. Instead of waiting for 4 or 5 days before shipping the customers orders out. Other than that they are awesome in keeping you informed about whatever questions or help you might need. I would recommend Cellular Outfitter to my friends and family. Thank you.
What I would say is that your service was the best, I am going to tell my friends to open an account with your company, I just love my first order with you. I am hoping I get my next order soon, because one of the items is a gift for my Daughter. Thank you for everything.
I want to commend Tony for completing the process of a one time courtesy regarding my shipping costs. I greatly appreciate his quick response and the lovely email afterwards. Thank you again to Tony. Now I am anxiously awaiting my package from You. I highly recommend your company and will definitely continue ordering from You.
I feel that the customer service that is given by your staff is excellent. I feel that they put their all into every thing that they do for each and every customer in which they are working with and for. I had ordered two cases which unfortunately did not fit correctly. I have been working day to day with a woman, Ana who has helped me a great deal. She is not only letting me keep the two cases that I misjudged but she is sending me a leather case as a curtesy because at this time I am unemployed she is not charging me the extra fee. If that is not top notch customer service I do not know what is.
Ordered wrong item and it was replaced with correct item. I asked what i needed to do tp return and exchange for correct item, i was told there was no need to send back and they were sending me a replacement. Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the great feedback! We'll be happy to pass it along to the rest of the team!