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CellularOutfitter Reviews Summary
CellularOutfitter has a rating of 3.3 stars from 1,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellularOutfitter most frequently mention customer service, good quality and fast delivery. CellularOutfitter ranks 243rd among Mobile Phones sites.
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Scammers! Do not order anything from them. That took my money and never sent my order. I have reported them to my credit card company to go after them for the money. No one response back to you. This company should be shut down. Scammers!
My first case was lost in the mail, when I rang to tell them they despatched another one at no cost. The next day the One that was lost turned up. So I may or may not get another one free, But the salesman " Tony" was very helpful. So thank you.
Ordered three weeks ago and still no products or answers truthfully as why I don't have items. Shipping methods terrible and no live person to talk to. The shut off phone service as not to answer question about problems must be reason they stoped phone calls! Boo
Hello, Art. Apologies for the frustration, if you haven't receive any response from email, you can chat with our live reps during business hours PST time or you can surely shoot us a message over Facebook Messenger and we will make sure to get back to you as soon as possible. Let us fix this for you, we will wait for your response from the private message that we sent you.
The customer service team is excellent and really seems to care whether their clients are helped and satisfied with their purchases
Excellent response and cases fast response to inquiry and receive all items today loving cellular outfitters will order again
I contacted cellular outfitters about 1 of my orders and they did everything to make sure I was a happy customer. I high recommend this company for all your cell phone needs and wants. I thank everyone that made sure I was happy!
My first order was lost by the post office and Cellular Outfitter replaced it with no cost to me. I received it yesterday and love it. Thank You so much
I ordered a pricey case, one that was sent wrong to begin with, then when I call to ask for the correct one, they don't have it. Even before I decide what to get then, they send their choice. Hopefully it's the right one. Never buying here again.
Hey there Jose! We are so sorry to hear about your experience with us and would aboslutely love to make it right!
We will send you a Private Message shortly.
*******@gmail.com here my e-mail address, i like to know this is going to be resolved soon. I shouldn't have to wait two months for something already been paid for who do this kind of customers service.
Thank you for allowing us to help you out! :)
As of this TEXT I've paid for something that hasn't been received by me? Cellular outfitter just texts.
Hey there Brenda! We are so sorry to hear that. We can be reached via email, chat, and as well as Facebook.
We would definitely love to help you out and make things right. We will be PM you shortly
I am a first time customer. I contacted Customer Service after receiving only a partial order. There was a delay in receiving the entire order too. When the 2nd package arrived, (a phone case), it was the wrong case. My interaction to return the case and select the correct one was with Tony. Tony was AWESOME. He was extremely helpful. He also selected phone cases that he thought I may like, based on my criteria. Tony went the extra to turn my frustration into a positive experience. He handled the situation very professionally. Because of Tony, I will be a returning customer.
That is so sweet! Thank you for shopping with us Laurel! :)
I contacted customer service by e-mail regarding my order. I had received everything except one item. I received an answer within 2 days and the issue has been resolved. Special thanks to Tony, he handled things in a speedy and professional manner.
We are so glad to hear that your issue was resolved Christine! :)
Thank for help me with my item return, your personal is very educated people, i glad to buy in ur business.
Jane worked with me to find a product that would work with my phone after I ordered a product that wasn't compatible. I'm very pleased with the great customer service!
We are beyond happy that we were able to help you out Kristi! :)
I ordered the wrong charger for my phone and when I asked for another was told that it would work. OK but I asked for the charger specifically for my phone!
Listen to what your customer asks of you!
Cellular outfitters has great prices for high quality phone accessories and excellent customer service.
I ordered a case for my LG G6 for $6.99 + shipping. It arrived within 10 days as promised, and fit perfectly on my phone. As I accidentally ordered a wrong color (white, instead of clear), I contacted customer support and they've responded promptly (on a Saturday!) and demonstrated highest level of customer support! Love my new case! A+ seller! Highly recommend!
That is so sweet Alexander! Thank you so much for shopping with us :)
I placed an order July 31st. When it arrived I had to pay $15 Duty which I hadn't expected but accepted. Unfortunately the items inside were not mine it was another person's order complete with their packing slip. I immediately notified Cellular Outfitters both through their comment card and I also sent them an email. I realize mistakes happen so thought this would be an easy fix. Not so! After a few emails to the company, I finally received an email on Aug 10th from Red asking me to send a copy of the packing slip to him. Which I did the same day that I had received his request. I didn't hear anything until August 17th when I received a email saying that a support person had tried to contact me and since they hadn't heard from me, they were closing my file. I sent another email indicating that was not the case and that I had sent the information that Red had requested... it appears Red dropped the ball in my case. After several emails, Portia eventually fixed the problem and I finally received my items in the mail on September 16th... 1&1/2 months after I placed the order and after numerous emails. I am very pleased with the time and effort spent by Portia however am extremely disappointed with Cellular Outfitters and would not recommend this company to anyone.
We are so sorry to hear that Nancy. We would absolutely love to help you out and make things right!
We will send you a Private Message shortly
Package arrived in box, safe and sound, although one day past ETA, very satisfied overall, helpful customer service, I would definitely recommend this company.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Todd. We are sorry to hear that this has been your experience, we will gladly check this for you and would love to address any concern that you had with us, we will wait for your response from the message we sent you.