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CellularOutfitter Reviews Summary
CellularOutfitter has a rating of 3.3 stars from 1,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellularOutfitter most frequently mention customer service, good quality and fast delivery. CellularOutfitter ranks 243rd among Mobile Phones sites.
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These people respond to your questions and comments. There products
Have been to my satisfaction.
Check them out, order something all of it is usually a good price.
Billie
I have so much to say about your CSR Tony I don't even know where to start. He is one of the kindest most considerate helpful representatives I've Ever dealt w ever. He is all that plus he's a consummate professional. I had a unique situation and he didn't hesitate to provide me w several options. He was never rude or pushy and Extremely patient when I needed a little time making my decision. He even went out of his way to check on an item for me that turned out to be out of stock. But again he wasn't rude or dismissive and apologized for not being able to get the item. All in all he was/is Amazing! I'm not sure how you do your reward system but he should get The highest reward you have. Thank you for employing such high caliber people such as Tony.
Sincerely
Julie Kelley
Red made sure I was satisfied with my order. He even sent me links to choose from. He's great with the customers and he's an asset to your company. Thank you Red for being so concerned!
This company rates up there with my experiences with Amazon (which I love) Even though I had made an error on an order, they responded and took care of the issue immediately. Not only that, they went above and beyond what was required. I would definitely recommend doing business with them and I know I will in the future. Thank you Cellular Outfitters for a job well done!
Love the site but won't be shopping again because of ridiculous SHIPPING costs... even if you charge a little more for the items the shipping charge should be reduced OR over a certain spending, then no shipping
I had to contact the customer service department due to an issue with the shipping cost. When I checked out the grand total was just the cost of the phone case so I assumed the slowest shipping option that I had selected was free. It wasn't until after I submitted my order that it changed the grand total and added the shipping cost. I was going to cancel but the agent allowed me a one time reduced shipping amount. I really liked the look of the case and while I was still unhappy about the total changing after submitting the order this was a more reasonable shipping cost. The agent responded to my questions quickly and refunded me very quickly and the money is already back in my account. I just received the case in the mail today and I love it. Thanks!
Sometimes with new or unfamiliar tech, I lose sight of minute but essential details. This can lead to some panic on my part. I found Cellular Outfitter's staff, especially Red, to be so patient and helpful. Kudos to Red.
They're very responsive to raised questions and concerns. I bought a portable battery charger. Oddly, it came without any printed instructions. They helped. My order came without a promised stylus pen, part of the promotion. I have emailed them about it. I suspect they will send it.
Responded to e-mail/inquiry in a timely manner. Thanks and KUDOS to the staff for a job well done. Had a variety of items to choose from.
Exhorbitant shipping charges per piece, even for 'gift' pen, and 2 charges when order t2 of same item, a real ripoff, the. Ca site never indicated it was shipping from us so ended up extra 15 buck charge for customs, by time recieved was almost 3 times cost of items! And couldn't cancel order, even when tried immediately upon finishing order!
Hey Dan! We are so sorry to hear about your experience with us! We would love to help you out and we will be PM you shortly!
A few minor mishaps with my order, but it revealed excellent personal service in correcting the problem. Kudos to their service team and quick and courteous communications. Will continue to use for my technology purchases.
With the exception of one item everything I have purchased has been great. The one exception looked much nicer in the photo than it did in reality. I asked for a refund and was treated very well! No hassles at all. I will continue to purchase from this company!
Woot woot! We are so glad we were able to help you out! :)
You responded in a timely manner, however the cables that come with the power bank don't fit my phone. I was very careful in ordering another one to make doubly sure that I had the right one. The cables you sent to me does fit my phone. I have to use the one with the power bank to charge it and then change over to the one that does fit my phone to charge my phone. It always comes up that it is charging very slowly and to use the one that came with my phone(plugs into the outlet). I didn't like the first wallet but I did like the second one. I am going to send the other one back as well as the two power banks. I feel bad about it as you have some really neat things and the prices are excellent. Please send me refund when you receive the items. I'm not happy that it's going to cost me more than the items.
Oh no! We are so deeply sorry to hear about this! We will be PM you shortly as we would love to help you out.
This business is really understanding when customers have a problem with their order. They go beyond the norm to make things right no matter what. Great company to work with.
I inadvertently ordered from their US website instead of the Canadian site. Canceled my order OK but the follow up was a bit too much. I had already been contacted by the US customer service and explained my error which was great but I was contacted a second time in which they did not realize I had already been contacted by their own customer service. Right hand doesn't know what the left hand is doing.
We are sorry that you were contacted twice Martin! We are happy we were able to assist you with this and please let us know if there is anything else we can do for you!
There was a mistaken made in my orders. A $0.12 purchase somehow turned into two separate orders totaling almost $100.00. I panicked at first, of course. But, after discussing the problem with customer support, a solution was found and the order was cancelled. Thank you for the quick handling of this matter.
We are happy to hear that a solution was found. We apologize for the confusion Madonna!
Response was fast and efficient, but too many follow-up messages on further offers. The only follow-up message I wanted was confirmation of the ordered item's shipment.
We are so sorry to hear that Thomas! We will definitely work on this!
I received the wrong phone case I contacted customer service and they made everything right they shipped me another case immediately. Will do business with then again
That is so great to hear Glenda! :)
I ordered a case for my new Samsung 8 and put that I needed a 8+. The wrong one came and when I contacted Customer Service they said they will send out a new one, for me to just keep the one I had wrong. That to me was excellent Customer Service, they not only quickly responded, but made it right at no expense to me. Waiting on my new case to come now.
Thank you so much for letting us make things right Pam! We hope you love it! :D
The clutch/purse hardly fits around my phone, let alone trying to put my keys or other necessities in it. It's pretty much useless. I don't see myself purchasing anything else from your company.
We are so sorry to hear that Linda! We would absolutely love to help you out and ensure that you are 100% satisfied with your order!
I had a problem with my phone cover which l sent them an email and l received promptly a reply. Lm very happy with this company and will buy other goods from them in future
That is so great to hear Thea! :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your positive feedback Erlinda! :)