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CellularOutfitter Reviews Summary
CellularOutfitter has a rating of 3.3 stars from 1,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellularOutfitter most frequently mention customer service, good quality and fast delivery. CellularOutfitter ranks 243rd among Mobile Phones sites.
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Not impressed with the ridiculous shipping charges. No chance to review shipping charge before being billed. Shipping was almost as much as my order. I ship many things for my business and the shipping through this company is very high. Cancelled my order. Hopefully will refunded in a reasonable amount of time.
I should read all of the comments from the customers before placing an order with Cellular outfitter. They have a worst customer service I ever met. Their phone never work, when I send an email to them, never get an answer. They provide the tracking number but I find out they had never shipped it out. I just want to let people know don't order anything from this company. I feel like this is a scam.
We are so sorry if you felt that you were not assisted by our customer support, Steven. We would absolutely want to fix this. We sent you a private message and will surely wait for your response.
REFUND COULD BE MADE A LITTLE EASIER. WOULD LIKE IT BETTER WITHPHONE SERVICE TO GET ANSWERS TO PROBLEMS.
Hello, John! For any concern, you can chat with our reps during business hours PST time or contact us via Facebook and send us a direct message.
Every time I call with a problem someone is always there to help with kindness I enjoy my shopping because I know they care about the people as much as the product
We are happy to hear that you had a wonderful time shopping with us, Charlotte! Thank you so much for choosing Cellular Outfitter!
I looked but did not find how much shipping was going to be once I chose my shipping preference. At checkout, once I had submitted the order, i found out the shipping cost was going to be about $10 which for the small items I wished to purchase seemed quite high. I registered a complaint that I wanted to cancel my order. When contacted I was offered a reduced shipping charge and was told I had missed the screen which had showed how much the shipping was going to cost.
Hello, Richard! Thank you for taking your time to share your insights in regards to our shipping charges. You may want to check our shipping and handling fee on the link below as reference. http://bit.ly/2ga7oey
I ordered a portable charger for my google pixel xl. When received it did not fit my phone. I sent an email but saw on this site that they are not very responsive to emails and to try sending a message on Facebook which I did. I received a response right away and was able to resolve my issue. Hopefully the item they send me will work.
Hey, Tammie! We are glad we were able to get that sorted out for you! Thank you for the positive feedback!
My cell sales rep did not tell me about 2016 model numbers, so I ordered the, wrong case. C. O. Helped me find the correct one. I'm grateful
Hey, Dan! We are happy that you are satisfied with our service! Thank you so much for the positive feedback! :)
I order iPhone 8plus cases and they send me the wrong size because the other ones were out of stock and I had to pay shipping. They should have told me they were out of stock and not sent anything! I worked with 2 different people and had to send pictures twice and even tried to get different cases but everything is out of stock. This has been a big hassle and not worth my time and money. Big Mistake!
Hello, Doreen! We apologize that you had to go thru that hassle, that was not the experience we want you to have and would love the chance to talk to you and fix your concern, we will wait for your response from the private message we sent you.
I emailed co so many times and didn't get anywhere. But the a co worker suggested to me, to co tact them on Facebook messenger and j got a answer right away. I have been waiting for My order for a month now. I was told that I would get a full refund of the shipping and handling. So thst made me somewhat Happy! Just a FYI find contact Co through email go directly to Facebook messenger you will get a response within a matter of minutes.
Thank you for good feedback, Kelly! We are glad you were able to reach our customer support on Facebook!
I was very pleasantly surprised by the friendliness of the person online... they helped me quickly with my questions... they were efficient and very helpful... Great job!
We are glad to know that you are happy and satisfied with our service, Linda! This will surely inspire us in providing a world class customer service!
I sent a question as to why only part of my order was received. A reply was received in a very reasonable time with a very reasonable explanation. I was offered free shipping and an apology for inconvenience. I don't know how everything else will work out but so far the customer service has been exemplary. Thank you.
Thank you for giving us 10! That was superb! This will make the entire team extremely happy!
My most recent order was completely wrong. I called the company and got a recording, "only digital customer service". I sent email after email for 2 weeks, no response.
Then I went on their f/b site. I was immediately taken care of by a great customer service representative, I asked for their name but it was not given. This person stayed with me through out the whole conversation taking care of the problem. They were totally professional and apologized for the lack of response from the email issue I had. I am now waiting for the correct order to be sent to me.
Thank you for the great feedback, Melodie! We will surely let the rep know that you appreciate the assistance she provided! And we are happy to know we sorted this out for you!
I purchased a blue tooth headset(9), cord(10) and a power bank(12). They charged me the price of the items, taxes and a ridiculous shipping fee. On delivery I was charged $15 Cdn for duty. When I opened the package there was only the power bank. The whole thing cost me $65 Cdn for a lousy power bank. I emailed them immediately and Jonah Marie (Customer Support SPECIALIST) said they were out of stock and offered store credit for 7 for the headset plus 5... AS IF I would EVER shop there again. I requested 20 Cdn back on my credit card. I have notified my card holder already. How they can charge me for an item and SHIPPING and not actually ship it in this day and age only indicates they are a disreputable company. DO NOT PURCHASE FROM THEM.
Hello, MF! We apologize for the inconvenience, this is not the experience we want you have and would like to resolve any concern that you have with our company. We will wait for your response from the private message we sent you.
Tony's customer service skills are top notch! Tony provided prompt, personable quality service. I would recommend Cellular Outfitters to everyone. They offer quality products at an affordable price with excellent customer service.
Thank you, Michele! We would love that! We are happy that your concern was taken care of by our customer support representative Tony!
I had an issue with an item I purchased and I sent 2 emails to them with no response. On the 3rd and final try I messaged them through their Facebook page. Not only did I get an instant response, they processed an exchange for me right then and there. I would give 5 if they had more cell phone case options for the Note 8.
Hey, Bobbie! Thank you for the awesome feedback! We appreciate it.
After being charged with shipping costs although I thought it was "free shipping" CO has reviewed my concern and acted adequately to my satisfaction. Guy W.
Hey, Guy! It is our goal to make our customers happy with their purchase from us! We are happy that you are happy with the service we provide. :)
They refused to give a refund (in my case) unless the products are defective. I don't think that this is the right practice.
Wesite showed S&H Free when you add the product to cart. Then, start charge when you proceed to "Check out". This is gimmick!
We are so sorry for the disappointment, Amanda.We will wait for your response from the private message we sent you so that we can check what went wrong and resolve this ASAP.
I received the merchandise I ordered and it was exactly what I liked but it was too big for my cellphone. I sent a request to your company and it was a quick response and got an answer within a few minutes. Your company will be sending me replacement merchandise that is the right size. I am a very happy customer and I appreciate your willingness to assist me in this matter. I will be a returning customer!
We are happy that our customer support was able to help you, Teresa! We highly value our customers like you and we are doing our best to provide excellent customer service experience.
Before credit cards are chsrgeed, the customet need a chance to review order. If the confirmation has an error, its too difficult getting it corrected.
Hello, Patricia! Once the order was place, an order confirmation will be sent to the email that was registered with us.If there's no response from our email support within the day, you may reach us via chat, a rep will gladly assist you.
First email order received not what I ordered. No customer support reply to email.
Second order accepted money from paypal with no product in stock and no notification horrible company
Hello, Edgar! We apologize for the inconvenience, we sent you a private message in regards to this so that we can fix this asap.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Amber! All of our orders do have a shipping and handling fee that is included in payment. Before checkout, you can preview the grand total of your order by using our Shipping Calculator to the left of your order summary and clicking "apply" (or by clicking "shipping options" to expand the shipping calculator on a mobile browser).