Cellular Outfitter's (CO) Products are fantastic...
BUT because of the factCO has sent so many emails, blasting with unwanted adds they have made me regret doing business with Them!
This is even after I personally spoke to someone with Cellular Outfitter and asked them to remove me from the list.
To top that off... I told them that one of the products that I ordered was missing and said to forget about sending just refund my money (because after researching the product it was discovered that it was not what I wanted). But Guess what? They send it anyway and another free pen...
I ordered a new phone case, and they took it upon themselves to charge me $28 for rush fed ex mail.
The case came to approximately $16! And they had the nerve to charge me this outrageous shipping charge.
I have contacted them several times- asking them nicely to credit me the shipping charges I do not want. All I get is a form letter answer. I have asked them to send me a pre-paid shipping label as I do not want the case. Again no answer.
I will be blogging and posting it on Facebook if they don't answer my request.
Yet I am still getting e-mails in the range of 2-4 a day- still trying to get me to order.
NOPE! No thanks!
I ordered phone case on Sep 5th. Got charged that day. Received email confirmation followed by tracking number that it was mailed. Three weeks later no item arrived so I wrote to them. I got money refunded but not fully and email that they cancelled the order. They didn't notify me they cancelled order. They did all this after my inquiry and refunded yesterday after getting my inquiry. They short changed me.
I ordered a screen and phone case. I received an email that they would ship separately. The screen protector came but not the phone case. I sent an email and 4 days later still no reply. I have tried calling and am put on hold for 15-20 minutes before a recording comes on saying they are too busy to take call. A total scam!
Bought 1 car & 1 home charger. Neither worked so I had to buy new ones elsewhere. They want me to pay for shipping it... once for shipping it to me in the 1st place, one to ship it back. By the time I get it will have cost triple & I doubt it will work! This company is a rip off!
I contacted cellular outfitters about 1 of my orders and they did everything to make sure I was a happy customer. I high recommend this company for all your cell phone needs and wants. I thank everyone that made sure I was happy!
One of my cases were back ordered and I was upset so I asked someone where it was and when I'd get it. I got an almost immediate response and it got sent out the next day! Will definitely order from here again!
My first time asking for assistance with CellularOutfitter was a great experience. It took a few days before I got a response about my question, but then my issue was resolved quickly and with care. I appreciate Kris and his awesome customer service!
I would never ever think of shopping anywhere else for my phone needs. Cellular Outfitter is the best, they are very patient and the Customer service department is always understanding when I make mistakes and order the wrong items, they were replaced without any hassle...
Whoever Tony is, all have to say is KUDOS...
Website described a portable charger as being for an LG V20. It isn't. Tried to call. On hold for 30 minutes. Gives me the option to receive a call back. They don't. Tried again; they're not there evenings and weekends. Put in for a return and refund. They email me. I reply. No response.
We are so sorry to hear that Judy! We will be sending you a private message momentarily asking for your email address so that we can locate your order and solve this for you! :D
I ordered an item now months ago and never revived it. After many many texts asking the same questions they said I had store credit so I went to order the item still on the internet but nothing came off so I did not finish the order.
More of the same texts and I get a message they are sending a replacement but it is not the same item. They chose to send an item on sale for $9.99. While what I ordered is available on the internet constantly. I will refuse the package and never purchase anything from this company not because of the products but because of the sorry customer service.
We are so sorry to hear about your experience with us and would love to make it up to you Elizaeth!
We will send you a PM shortly.
Because of minor damage that occurred to my package by USPS in the area of the bar scanning label, after a few stops, my package was unable to be read automatically by their machine. For whatever reason they sent it thru loop mail until I contacted ur office, my email went to Paulyne who was extremely helpful, and saw that the package was processed manually at the USPS office where it was stuck. She even followed up after just to guarantee I had received my package. I was extremely pleased with my items this time, as well as all other times from ur company, & with Paulyne's customer service! Thanks so much!
I ordered a case for my new Samsung 8 and put that I needed a 8+. The wrong one came and when I contacted Customer Service they said they will send out a new one, for me to just keep the one I had wrong. That to me was excellent Customer Service, they not only quickly responded, but made it right at no expense to me. Waiting on my new case to come now.
Thank you so much for letting us make things right Pam! We hope you love it! :D
Highly recommend these guys. I had an issue with shipping and I sent an email with questions and I got a response extremely quick and the problem was resolved within 24 hours. They have great customer service!
So far it's been great. Now let's see how long it takes for me to receive my order now that it has been corrected. So far up until this point it's a 5. I'm curious to see how long it will take to ship to me. I'm hoping I get my order by Saturday. If not then I'd have to say otherwise. Thank you
I was amazed how my order was tracked and I was contacted every step of the way without me having to track it myself I give thumbs up for excellent service for ordering and delivery and this company being prompt
I've ordered from them a few times now and I'm pleased with my ordered. I've gotten what I ordered and if I had any issues, they were addressed. Customer service has always replied to my inquiries in a timely manner
I ordered a phone charger for my Oneplus Two because this is like the only site that sells them and i received the wrong cord and was charged twice for the one item. I tried to contact them about this and i never got a response. Just about 16 emails a day about nothing. I am very dissatisfied, i do not recommend this site.
I received my order pieces were missing and some of the items were not manufactured properly I sent pictures back to prove my findings. My order totaled $13.98 + $11.98 shipping & handling = $25.96 they stated that they would send me back $6.99 I would like all my money back I know that's not going to happen, these were gifts for family members, I was very disappointed.
I accidentally ordered the wrong phone case and screen protector. When i called the gal found the same design on the right model and even upgraded me to a nicer wallet case for free. I also go a new, free screen protector and the best part is that i dont have to return my old stuff. It was really amazing!
Overview
CellularOutfitter has a rating of 3.3 stars from 1,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellularOutfitter most frequently mention customer service, good quality and fast delivery. CellularOutfitter ranks 242nd among Mobile Phones sites.
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- Orange, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Oh no! We are so sorry that you have not yet received your case. We would love to help ensure you receive the items you purchased. We will be sending you a private message momentarily so that way we can do so. :)