Catalog Favorites

My purchase was for $68.00. I was charged $90 with the $22.00 in surcharges. What a scam! I will not order from this company again.

I placed an order online that I believed did not process as I got NO CONFIRMATION immediately. So I placed an almost Identical order (each order had one different item) I called customer service because my credit card company sent me notices that both orders had gone through. I asked if the two orders could be merged or one order cancelled. I was told neither order could be cancelled because the orders were ready for shipping at the warehouse (Really? In less than 30 minutes?) Second - the billing address of one order was incorrect because I hit a key that added numbers after alpha characters. Could I correct the shipping address? No, customer service could not correct the shipping address because the order was already being processed. Could I return any duplicate items -YES! But I would be paying for the return shipping AND I would be getting back additional money because I was a loyalty member - NO I am Not a loyalty member because that costs $20 a month and I am NOT a frequent buyer from Favorites. I said no I am not a loyalty member and I do NOT want to At this point I was done. She provided no service and I will eat the cost of returning the duplicate items! Not happy and if the quality of what I ordered is crappy I will return everything! I do not expect to every shop from Favorites Catalog again.

I purchased a pair of sneakers in January; they didn't arrive till March and were two full sizes too small. I returned them for exchange; I was billed yet again for the full amount on 4/12/2020 and still have no sneakers. I called customer service; the agent didn't speak English well and didn't understand what I was saying. "Nor" kept insisting the charge was actually a refund and it would be reflected on my account within a few days. Um, no. That's not how charges on accounts work. Not surprisingly, a supervisor was not available to help. Shoddy products, very poor customer service. I will never buy from this company again.

First I received the items one week after the estimated arrival date. The order was a partial order without paper work. I needed this paperwork to send to the company to get a rebate of 10% and reimbursement for my shipping. I tried to call but their automated system is MESSED UP! It would not take voice prompts or typed in responses... So after waiting on the phone for a while, I was told 3 of the items I did not receive were discontinued and 4 items would not be shipped until January. I placed the order in early/mid november.

I called in on 2/1/2021 to order 4 tee shirts. I thought I'd give them another try. The person I talked to had an accent ( difficult to understand) and I asked her about their return policy if they didn't fit. She said something about a personal return and there was a return label on the invoice but it would cost me $7.95. I started to ask another question and she hung up on me. So, I would absolutely NOT recommend this company for any purchases. This is the second time this has happened to me.

Evidently if you order anything from this catalog you get enrolled into a membership. Not surprised their rating is so low!
A month after I placed an order I got a chg of $18.31 on my bank statement which I promptly blocked.
Do yourself a favor & pass this shady company. Clothes are low quality.
Not even sure how they got my info to send out catalog...

I made an order for two items on 4/17/24. I was given the amount charged and the confirmation number. When I did not receive an email confirmation, I called in to ask why on 4/22/24. They had no knowledge of my order. I think it was because I would not accept all their offers of "special deals" to add on. I did check my credit card and they had not charged it. I was grateful but at the same time, I will not buy another thing from them because of their bad CS.

They made an error with shipping wrong gift, couldn't track my mailing it back even when I sent pics of shipping label and now have not answered any questions about it or refunded my money after six months of emails. Buy at your own risk and aggravation would be my advice!

I made an order on the 2nd of the month, standard shipping is 3-5 business days, no weekends. They finally shipped it out on the 16th! I didn't spend the extra money for expedited shipping and they still charged me $17.99. Well, that ruins my wardrobe for vacation. They lost a customer forever!

I ordered an item as a gift and had to exchange it (since their sizing doesn't run true). Not only did I have to pay the return shipping charges myself, but the new item was never shipped and I couldn't get a response from the company. They finally refunded the purchase price, but less a $10.95 return charge! This company is a rip-off!

I suspect that they offer a big discount but when you take the discount you are signed up for their VIP membership. I guess read carefully, I would never have signed up for a vip membership, I don't order that much from their catalog. I do love some of the items they have.

I placed an order on April 28th and received an email confirmation. A few days later I went to check the status and it said "customer canceled", which surprised me because I had not cancelled it and was expecting it to be shipped as a Mother's Day gift. I sent an inquiry on May 2nd. I did not get a reply until May 10th and it had no useful information, other than the order had been cancelled. I never received any notification that there was any problem with the order prior to the cancellation. I was not charged, but the amount was pending in my back account for about a week.

Ordered 3 items, which looked GREAT in the catalog, but were NOT GREAT in reality. One item SMELLED SO BADLY, I had to quickly put it back in the plastic bag and SEAL IT! Item #2 was TOTALLY HUGE and Item #3 was made of CHEAP MATERIAL AND POORLY CONSTRUCTED. Returned Everything! Be aware that the Shipping & Handling Charge is SUPER HIGH and will not be refunded, plus they take their time in processing Returns. Customer Service is a Joke. BEWARE of this company. It's a SCAM. DON'T WASTE YOUR MONEY!

I placed an order on Dec 7 and on Dec 16th I'm still waiting. I PAID $17.99 FOR SHIPPING! The order went from Massachusetts to 3 places in Pennsylvania to South NJ and I live in Northern NJ! What a joke! It shipped FedEx to USPS. Customer service just kept telling me that shipping can take 7-10 Days. Really? Of course with that route! I needed a gift for tomorrow and they could care less. They told me I should have expedited it! And spend $27.99 for shipping! What a joke. Never again.

I will never ever order from this company again, I placed an order and had second thoughts within 5-minutes called back to cancel, that's when the run around started, that's when they could not find my order, my name, nothing. Call back in an hour, I was told called back, here I go again. Call back in an hour, when I gave them my order number for the 4th time, again they said they could not locate my order, only one person acknowledged that she saw I was calling to cancel my order ( finally I said) after that they must of posted my pervious calls for cancellation, suddenly I was told it had already shipped. Really! Within the time the order was placed and the times I called.
Calling back hoping to get some type answer, now the customer service people no longer wanted to speak with me... have a good day, ok? Bye-bye. Do not deal with this company- 6-8 weeks to receive my money back and they will deduct from your purchase and charge close to $15.00 for regular shipping, once this order is received I will take a photo of the item and post.
Horrible Experience... note the customer service center is located in the Philippines.