Catalog Favorites

I will never ever order from this company again, I placed an order and had second thoughts within 5-minutes called back to cancel, that's when the run around started, that's when they could not find my order, my name, nothing. Call back in an hour, I was told called back, here I go again. Call back in an hour, when I gave them my order number for the 4th time, again they said they could not locate my order, only one person acknowledged that she saw I was calling to cancel my order ( finally I said) after that they must of posted my pervious calls for cancellation, suddenly I was told it had already shipped. Really! Within the time the order was placed and the times I called.
Calling back hoping to get some type answer, now the customer service people no longer wanted to speak with me... have a good day, ok? Bye-bye. Do not deal with this company- 6-8 weeks to receive my money back and they will deduct from your purchase and charge close to $15.00 for regular shipping, once this order is received I will take a photo of the item and post.
Horrible Experience... note the customer service center is located in the Philippines.

Not only does the catalog include items actually not in stock, they are listed as in stock online as well. I have ordered from this company in the past and it took forever to receive the items, which were of questionable quality when received. On the latest order, the price listing increased by 33% with "estimated" tax and shipping. After no delivery in 3 wks, the online order status check was a useless generalization. Customer Service phone menu failed to accept verbal or digital input. Once a representative was reached, a "backorder" excuse was given with another 2-week guess on wait time. The representative was pleasant, but unapologetic about overcharging taxes and shipping.

This catalog has lots of t-shirts with funny sayings. I was ready to buy something, until I got to the end of the catalog and saw "Fingerless Fur Gloves". These gloves are faux suede with 100% polyester lining and real fur trim. I applaud the faux suede & poly lining. Why not use faux fur?! It looks and feels like the real thing these days, without causing the suffering animals endure for their fur. Animals are skinned alive, electrocuted, or trapped for their fur. Horrible! Wake up & be humane!

I have ordered 3 times and each time has been successful and I love the merchandise.The overall size was spot on as was everything else I bought. Carolyn K. TN

I ordered a purse on 02/25 and paid a shipping charge of $8.49 (cheapest way) and as of today 03/09 I have not received it with no hope of receiving it anytime soon. Their shipping charges are ridiculous especially considering how slow it is. I should have known better as I had ordered a few items well before Christmas and didn't hear anything from them for two weeks so finally I took a look at my order and saw that EVERYTHING I had ordered was on backorder and they didn't bother to let me know. I sent an email to customer service to cancel my order three times on three separate dates, never heard back from them. Finally I called the number and the person told me that my order was on the dock ready to ship but I told her I didn't want it, too late, and too annoyed with them to want it. Will not order from them again, but I suspect they don't care. Having said all that, I do appreciate the fact that the see the big orange head in a truthful manner :)

I called CS was directed on how to return a gift. I noted the order number, requested a check, and asked that the biller NOT be notified, and indicate my address. I did all of this and they still put the refund back onto the billers CC. I called to confirm they received the product and they confirmed they had. When I called CS they said to call back and ask for a CS level 2 rep. When I finally reached a level 2 rep after 3 transfers I got Cathy where she said she could not do anything and hung up on me. VERY UPSET AND ANGRY THE WAY THIS WAS HANDLED WILL NEVER ORDER FROM THIS COMPANY OR IT'S ASSIDARARIES AGAIN! AND SUGGEST YOU DON'T EITHER...

Purchased patriotic crossbody bag, disappointed with size, not look like picture, the flap covers the star on outside. Not much room inside bag.Not worth the price.

I found some cute shirts for my 3 nieces. I placed the order on December 14th and paid $17.95 for upgraded shipping. Never did I get notice that one of the shirts was backordered. I found out on my shipping conformation email. Well, 3 nieces, only 2 shirts, does not make for a good Christmas. No help from customer service at all. I went online and found the third shirt (slightly different but close), purchased it paid $5.00 for shipping and it has been here for 3 days. Still waiting for the other 2 shirts. Now they claim it will not get here until Dec 24th end of day. We celebrate on Christmas eve, so we have to wait for a delivery to even open presents. Apparently for $17.95 weekends do not count as delivery days, even though Fedex counts them. The customer service, the bad information on shipping, their lack of even the most minor concern. DO NOT BUY FROM THIS COMPANY.

I ordered shoes. Nowhere on the site or when placing order did this place indicate that these shoes would be on backorder. It wasnt until the order went through that they said shipment was 4 months after when I wanted them. So I called them and cancelled order. The money was already being drafted from my checking account. They said the charge would not be taken since I cancelled order. WRONG WRONG! They took my money and keep saying the same f*&cking thing when I call. So I had to call my bank to get charges reversed. What a pain to deal with this company. And by the way, SAGEFINDS is also owned same company. Potpourri Group owns both companies.

I ordered an aireal view puzzle and after sending me the wrong image (didn't even have the address I requested) they continued to screw me around for 2 months before telling me the couldn't give me what I ordered. I ended up getting a refund, but still had to pay for shipping and processing of the defective puzzle. And they have a hidden vip club that you automatically have to sign up for so they can charge you $15 a month for absolutely nothing until you call and cancel it. This website is a big joke! I've never had so much trouble for absolutely nothing before, I didn't even get the item I initally wanted. Definetly not worth the price or headache. Save yourself a lot of trouble and shop another site!

Offered online free shipping. I was charged after the transaction was completed. Absolutely fraudulent.

I was not informed my item was backordered until after order was placed. So 2 months later they send it. Customers have to pay for returns. I WILL NEVER ORDER FROM THEM AGAIN.

Yup. ALL of the negative reviews are spot on. If I could give a zero star rating I would. I'm Ordered 7 items over a week ago with expedited shipping, knowing 2 items were on backorder at that time. STILL NOT SHIPPED. The latest phone call to them got the excuse that it can take WEEKS for product to arrive in their warehouse from the manufacturer even though website says "in stock". Still have no clue when order will ship. I've been in the retail/e-commerce industry for over 30 years and have NEVER encountered a business ethic quite this reprehensible. Have no clue how these jerks stay in business. Here's some advice for those who got duped into their "rewards" program for $14.95/monthly: NEVER attach those programs to your checking account. ALWAYS use a credit card. Much easier to cancel a credit card than have to get a new checking account. Also, for any web orders, take a picture or get a screen shot of the order confirmation when you place it online. Then you can compare it to the order conf email you get from the company. There were price discrepancies on my Catalog Favorites order. At least they got THAT straightened out. Fingers crossed that I get my order.

The pictures in the catalogue were beautiful. The items delivered were cheap ad poorly made. Very disappointed.