Overview
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
It's nice to have the peace of mind that CarShield offers! Knowing I can get my vehicle fixed just about anywhere in the US should I be traveling is also a giant plus! Strongly recommend this service!
This is one number you can call & actually talk to a live person. A lot of businesses are using to many prompts & AI. So far, all of my questions were answered. I will keep you posted on my journey because I am a newby.
Sandra, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
I needed a radiator replaced on my truck. My repair was submitted to Car Shield. You decided to reduce my claim by by over $300. I understand I had to pay $100 deductible but after comparing my radiator to one other car shop for a price of a radiator you decided to reduce my radiator payment by over $200. When I called your staff person she told me you compared to one other car shop. Is that a good comparison or just like other companies in your business you look for ways to not pay. I am sure this was a complete waste of time.
Fred Vogel
Fredrick, we apologize that you were not satisfied with our services. We would like to look into your claim for further review. You can reply here with your policy number or contact our Customer Service Department at 1-800-587-4162.
Ngjdkjgjgjkgkgtktgktgtgjgtjkikgktgki imdd,gi,gi,dy,i dtmim
- Visit Website
- Saint Peters, United States
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Robert, thank you for your review! We are happy that you have chosen to protect your vehicle. If you have any questions about your policy, please don’t hesitate to call us!