Overview
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I appreciate all support and the coverage received by Car shield.
I'm very grateful
Have not used policy yet, no further info is available currently
They will work with you and are very good at communicating
Everything done accurate and on time with no problem appreciate you guys.
Great customer service and we wanted peace of mind if anything would happen to our truck.
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
No problems. Only needed to have them call a different tow company that was closer.
Car shield took care of my bill promptly with out delay
Car shield covers most repairs,but not all repairs
Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates.
Engine Replacement was not covered I am disabled and left without transport to appointments
Very professional and friendly good service took care of my problems
Just asked if they covered a particular issue ah ok
Thank you for your time and review. If you have any questions give us a call!
A potential nightmare was avoided because of Car Shield!
Billed for coverage on a vehicle that I traded in the month before
We apologize you feel this way. Please give us a call so we can help with this further.
Clear about what is going to happen with my policy
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Very affordable extended warranty
Can pay monthly
Fast customer service response
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Very helpful and respectful would recommend to anyone.
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- Saint Peters, United States
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Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.