Overview
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
There was no hassle with repair facility at all and only one call to Car Shield.
All my questions were answered in a simple way that I could understand
I spoke to 2 agents. Both were very professional and knowledgeable. They answered all my questions.
I only called to update my credit card. It should have been easily accessible on the App.
Customer service representatives listen to issues and respond accordingly.
We are very pleased with our policy and all it has to offer.
Thank you for your time and review. If you have any questions give us a call!
I just change to a more affordable provider of car warranty.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Called to tell you I could no longer make the payment and got help with lower payments.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Woman very patient, answered question,very polite.
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
My payment was supposed to be taken out on the 5th of this month. It hasn't.
Thank you for your time and review. If you have any questions give us a call!
Car Shield paid zero dollars on claim that was submitted
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
Good customer service and support. I didn't have any problems.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Had to update my billing. Customer rep very helpful and accomplished quickly that day.
I just needed to change my method of payment. It was quick and easy.
We had our 2017 Ford Escape have transmission failure and this company was the best to work with!
Thank you for your time and review. If you have any questions give us a call!
Great people and experienced professionals very helpful
Very good and professional. Polite.and knowledgeable to help when needed.
I'm not sure for I haven't had to use your services that I've paid into yet.
Changed coverage to new car, very easy with no issues.
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- Saint Peters, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.