Overview
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
The lady I worked with was patient and well informed in her responses to my questions.
Customer service was very helpful with my concerns and needs.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Was very satisfied with the answers that I received
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
The customer service people I talk to but very curious and on point.
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
Had a couple of questions, answered quickly, no BS, perfect!
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Great! Agent was very helpful got some there fairly quick
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Any questions or concerns always addressed by a friendly voice quickly.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
They referred me to a shop that works with them and it was easy getting my automobile fixed
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
I called to set up a different payment plan Very satisfied with that!
We’re happy to help. Let us know if you need anything else.
The representative had a good customer service attitude. My issue was resolved in 2 mins.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Representative was very good at explaining terms and booklet is easy to understand.
We appreciate your support. If you have any questions don't hesitate to give us a call!
Assurance contacted me by mail stating my contract is being cancelled for non payment
Thank you for your time and review. If you have any questions give us a call!
Customer service worked with me to adjust my monthly payment and auto policy.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Very reliable. Glad I got Car Shield helps me out a lot.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
It was good. When I needed for my AC, they responded very quickly.
We're happy to hear this. Let us know if you need anything else.
I had a very good experience with this company. They covered the work done on my car.
We’re happy to help. Let us know if you need anything else.
Checking contract questions and prices on services
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Only used it once but was very happy with the out come.
We’re happy to help. Let us know if you need anything else.
At this point I have not used the service as of yet
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Very good excellent service on the phone answered all my questions and concerns
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- Saint Peters, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.