Overview
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Got the best and friendliest service anyone could ask for. Thank You!
Great service! Easy to talk too. They answered all my questions.
Thank you for your time and review. If you have any questions give us a call!
Made me feel like family and was good customer service
Prompt and courteous service. Issue was addressed immediately.
We appreciate your support. If you have any questions don't hesitate to give us a call!
Quick response to my call. Very courteous and helpful responder
Car shield responded promptly to my dealership service dept. and approved the required repair.
Thank you for your time and review. If you have any questions give us a call!
Very satisfied with customer service person and how quick the vendor responded.
Customer service was great to adding on a second vehicle
Answered questions with great understanding of my needs.
I like the way that customer service talks to me & answers all my questions
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Don't remember they told me electrical not covered.
We're sorry to hear this. It is unfortunate when a needed repair isn't listed for coverage on your policy. Hopefully we can help you on the next one!
She helped letting me know they were still waiting on the repair shop
Thank you for your time and review. If you have any questions give us a call!
I have not needed Car Shield as of now. Thus it is difficult to rate my experience.
West Houston Auto Center did an excellent job preparing and installing the replacement engine in our 2005 Nissan Titan truck.
It's everything that I was told about and 100% satisfied
Satisfied with the account telling people a lot of friends
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
The representative for Car Shield was very knowledgeable
Handled perfectly, I was taken care of right away without hesitation
Professional, courteous and I was satisfied by the outcome.
Called CS. Then mechanic. They fixed the car. Yay! No problems
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- Saint Peters, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.