They have you buy a part then send an email its out of stock after you paid. They then send you the wrong part and have no way of contacting them for refund, I tried calling 5X and each time was on hold anthem dropped. I called sales 3X which is outsourced overseas. They were worthless! Do not use these people!
I viewed Summit Racing for the part I needed which was sold only in a pair according to them, but I came upon CarParts.com and not only did they have the part I needed but sold it w/o being in a pair. Save $$'s and got it in less than a week. Definitely satisfied.
I have ordered from them a few times in the past year and have been completely happy. I did get one part I was not happy with and the customer service was amazing sending out a replacement part quickly in which I was completely satisfied with. Super friendly too. Will definitely order from them again.
Bought a blower motor and blower motor relay for a ford expedition. Relay failed after a week and the motor is very loud with a high pitch squeal. Returns are too much trouble. Just buy elsewhere. I did and now everything is great. Bought local, paid a little more but no more headache. I took the loss as a lesson. Dont buy cheap carparts!
There is a guy name TJ and his so called supervisor Jessica are liars, they sell you parts and promise to deliver in 24hours for a sale. They then put the phone down when I called back upset. They are Scammers! They give you fake numbers to get your credit card signed. I was able to get my convertible fixed for 200.00 cheaper. Do not waste your time and energy. They need to be shut down immediately. I will be on the BBB next!
I ordered a front wheel bearing hub for my 2002 Buick Lesabre, and it was like brand new. My only complaint was I changed the wrong side, so I bought another wheel bearing locally costing me another 50 dollars more, but now my Buick rides like glass until this dollar you to death vehicle runs into another break down.
I recently purchased a new Chrome hood trim for my Cadillac. The description appeared to have a black gasket/molding attached to it. When I received mine the gasket was not attached. I contacted customer service and was sent a replacement part. The replacement part also does not have the gasket. The representative was very helpful in researching the issue and determined that it does not come with it. I was issued a refund for the part and will continue to purchase parts through Carparts.com.
Hi John G.,
Thank you for taking your time to provide us an inspiring rating. We are glad to hear that you were satisfied with the quality of service we are providing to our customers. Providing a great customer service experience is our priority. We thank you for allowing us to resolve the issues you encountered. We're looking forward to doing more business with you in the future.
Thanks,
Emmy C.
Customer Advocate Team
Been waiting 5 days for my tracking info to show up so i called customer service and they tell me that in three more days they will ship my part and it will take another 5 days for shipping. I asked why is it taking so long to ship they tell me that the part is not in stock.if they dont have the part then why are they selling it to me in the first place. I could have bought it from someplace that had it and probably received it by now. Cant wait 2 weeks plus for my part
I would have rated carparts.com with NEGATIVE 10 stars, if allowed.
I ordered a break line assembly kit for a 2004 Jeep Grand Cherokee and was reassured by the website that the parts were "guaranteed to fit," but I received the incorrect parts. When I contacted customer service, I was told the kit I received was for a Jeep Sierra. I was told to expect an email with a "return shipping label" within 24 hours. An email was never received. I waited 48 hours before contacting customer service again. Again, I did NOT receive a return shipping label, but did receive "instructions" to use "any carrier" to ship the parts back. This means I will have to pay out of pocket to return parts I never ordered. - Will come back to update IF/WHEN I do receive full reimbursement.
DO NOT use carparts.com! Save yourself the time, money and hassle! Shop elsewhere!
I ordered four parts (shocks/struts) as a set. 3 of 4 came quickly, and the last part came over a week later.
I was in a time crunch, so I couldn't install the front struts and went with the auto shop's parts. I did voice my concern regarding not receiving all four parts at the same time; Carparts.com did reassure me that the part was coming. I was impressed with the customer service. They did offer me a refund for the unused parts. I will order from them again.
Hi Joel L.,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
Purchased brake pads and rotors for a 370z with the akebono brakes. Made sure to select nismo. Was sent the wrong parts then had to wait an entire day for their shipper to come pick up the items and for my refund. Do not shop here they will just send you the wrong parts and waste your time. They know nothing about whether parts actually fit or not.
Hi Tyler,
We are sorry that your experience didn't quite match your expectations. We always strive to provide good customer experience and we regret that we missed the mark. Rest assured that we will review the things you mentioned so we can address it accordingly. We are continually looking for areas where we can improve on so your feedback is highly appreciated.
We sent you an email regarding this concern, please check it out. And if you have any questions, concerns or if you need further assistance, please feel free to contact us or reply back our email and we'd be glad to assist.
We sincerely apologize for the inconvenience, and appreciate the opportunity to better serve you.
Working with you,
Renabesh M.
Customer Advocate Team
CarParts.com
Ordered lights for my truck check out said estimated delivery time in 3 days
Next day I received an email delivered in 10 days after 10 day it's saying should receive tomorrow when tomorrow came it's saying sorry will come the next day we'll long story
I'm still waiting for Those Dang lights
I will never order from carports.com ever again see you when you make the mistake and writing a never again review for not listening
Hi Paul,
Thank you for taking the time to share your feedback about the delivery of your recent order. We sincerely apologize for any inconvenience this has caused you. Rest assured that we will review the things you mentioned so we can address it accordingly.
We would also like to get more details about your feedback and work with you in resolving the issue. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket# - CAT-73481. Please write this on the subject of your email for immediate assistance.
We look forward to hearing from you.
Thank you.
Sherryl P.
Customer Advocate Team
When you place an order on their website, they place a hold on your card for the amount of the order. Then when the order is shipped they bill you again. In essence, you are billed twice for the order. They say the first charge falls off your account within 3 to 5 business days... but they are holding your money for that time. This is not the way to run an online business in the 21st century.
Hi Philip,
Thank you for reaching out to us and bringing this to our attention.
To provide you with additional information, the pre- authorization hold is a usual bank practice for electronic transactions. The authorization allows us to verify your card information for security purposes. Please email us at dgteamcustomeradvocate@carparts.com with your order number if you have additional concern.
Here's your ticket number: CAT-98858. Please write this on the subject of your email for immediate assistance.
Thank you,
Norylin T.
Customer Advocate Team
Well I ordered the items Saturday, but the only email I have received so far is thank you for your order. Is my order fulfilled our waiting review still. I would like more info about the products I ordered our I will keep ordering from Rocco Auto for now on.
So I chose to do business with CarParts for the first time mainly because of pricing and convenience. My replacement taillight for my Toyota Carolla was pretty cheap, especially compared to other sites. However, the company was not as convenient as I thought. I was supposed to receive the part in 1-2 days. It came 2 weeks later! I would not recommend if your in a hurry to get something.
Bought some parts for my car that their site said would fit my vehicle when I get them they are for a different model. And only sent me one rotor out of a set of two. Asked them for a refund and they only refunded me $10 of my 50. They asked me to send parts back in but only gonna refund me for one of the two rotors. How tf am I gonna send two back if you only sent me one?!?!?!?
Hi Jacob,
Thank you for reaching out to us and bringing this to our attention.
I’m sorry to learn about the issue on the parts you ordered. I would like to look into your concern. Please email us at dgteamcustomeradvocate@carparts.com with your order number so we can appropriately address the issue.
Here's your ticket number: CAT-99363. Please write this on the subject of your email for immediate assistance.
Thank you,
Norylin T.
Customer Advocate Team
I called the warehouse manager and he was awesome! He showed me that i almost ordered the wrong part and he found the exact fit and then help me place my order before i got the wrong one, he was a very good mam. Thank you guys for your prices and the way you handle customers!
Their parts are NOT guaranteed and they will give you the runaround. I was shipped parts that their website said was a fit for my SUB and they were not. I was then told they would send the correct parts and a return label. I ended up having to call back because they did NOT send the correct parts and said they cant. They never called me to tell me this! They wont return my money to get my correct parts until I send them their incorrect parts back. They said because of my troubles they will not charge me shipping to do so! Ridiculous! My SUV is still broken!
Hi Carrie,
We thank you for your feedback. We are sorry that your experience didn't quite match your expectations. We always strive to provide good customer experience and we regret that we missed the mark. Rest assured that we will review the things you mentioned and we will address it accordingly, so we can improve our service further. We are continually looking for areas where we can improve on so your feedback is highly appreciated.
We would like to get more details about your feedback and work with you in resolving the issue. Please feel free to contact us at your earliest convenience.
We look forward to hearing from you.
Working with you,
Renabesh M.
Customer Advocate Team
CarParts.com
For a woman looking for parts, it was so easy with step by step process. I didn't even search for a life chat. Also had EXACTLY the part I was looking for!
I would recommend your company everyone.
I am completely satisfied, Thank you
Karla Wilson
I experienced the best customer service from this company. A refund was initiated because 1/2 of item purchased was wrong and all I did was do a review of the item. I appreciate this company for making their mistake right! I will definitely buy more part from them!
Hi Lavinia,
We are incredibly grateful that you took the time to share your feedback with CarParts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,
Brooke B.
Customer Advocate Team
Overview
CarParts.com has a rating of 2.3 stars from 1,216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarParts.com most frequently mention next day, tracking number and business days. CarParts.com ranks 800th among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Troy,
Thank you for working with us to resolve the situation you experienced. Providing a great customer experience is very important to us, and we apologize that your initial experience did not meet that standard. We appreciate the chance to work with you in resolving the situation. We hope to do more business with you in the future.
Regards,
Patrice
Customer advocate team