CarParts.com

Back and forth about part that melted down in under 200 miles, approved return but only accept part in original box FOR RESALE?

Do not waist your time, carports.com has no problem reselling parts they know are defective

I made contact with customer service an they were extremely helpful to get my issue resolved. I explain to them that it was very dented probably from shipping an they are currently shipping me another one free to me. I am very surprised how this company handles their customers an are not all about a dollar. Definitely will be buying more parts. 00D3t2mLGi._5003t1XCLn4: r is my reference number and Mr. Phillip was my advisor, he was super great an fast with responses.

I ordered two parts Order IDs: ******* and ******* for my 2013 VW Passat. One of them parts was the same quality and fit as the original part and the other one was not as good as the OEM. I provided feedback to customer service about both of them and to my surprise I received emails back from the customer service. They gave me discount on the one that I was not satisfied with.

The fact that they are surveying customers about quality of the product and actively trying to improve their service and qualify of the products tells me that they stand behind their product and I have recourse in case I am not satisfied. Specially these days with online orders you don't know who you are dealing with. This takes the risk of buying an expensive part without recourse if case of issues.

One thing I detest, if a merchant says that product is in stock, then it should be IN STOCK. Placed an order with Carpart.com. Verified the part number, verified the merchant that they weren't a scam operation, went through the ordering process. Received an email confirming the purchase. Twenty minutes later, oh we are out of stock of that product and it will take 6 business days for the money to go back on my card. What a waste of my time. Terrible merchant. Get your act together.

Purchased a rear PowerStop brake kit. Had some concerns and I left feedback. The DYI install went okay and I made it work. Within a day I got a message back asking how to make my purchase right. Very happy with the resolution! Great customer service above expectations.

I placed the order on February 12th, 2021. It got lost & I got nothing but attitude when I reported it. I was not given the option at all what sub model the car was. So the part comes & it's nowhere near the right part. I ask about a refund, I'm expecting to pay to send it back. They said it was my fault. So I get the emails today about the refund. I was charged $50.76 for the part & shipping. I'm informed they are only wanting to refund the part amount. Which is absolutely ridiculous. So not only do they expect me to pay to return a part that doesn't fit my car, they are not even giving me back my money I paid to have it shipped to me! I contacted customer service 5 minutes ago. They immediately went to blaming me AGAIN & only wanting to talk about my mistake & asking me questions about my car.

Christine rocks as a car part employee. She has had 10 years of experience and knows her stuff. I know very little about car parts. She took the time to explain to me what I needed in parts terminology and didn't try to sell me something I didn't need. She was thorough and went over every detail of the parts, purchase and shipping. I had purchased from Car Parts before and the parts and service was fine, but after this delightful experience. I will order all my auto need from Christine at Car Parts. The parts have been totally reliable and the customer service was number one.

Bad customer service im missing an item on my order, i called them and now they claim that part its not included on what i ordered but when i go online it states that the part is included. Horrible customer service.

I received the wrong part but I got a call from customer service and they gave me a rebate on the part since I will most likely use it. I own a body shop and I use carparts.com almost weekly to get parts for a used car dealership

Their prices were great, shipping was super fast, and the products I ordered (3 of them) were good, but one lower control arm was making a clunking sound. My mechanic said he believed it was machined slightly less than perfect so it was moving a little. It wasn't dangerous, just a little noisy. I told them about this, and they shipped me a new control arm within two days, didn't even require me to return the old one, and the new one is perfect. I am very impressed and will continue to shop with them. Oh, they also price-matched one part of my order so I got an even better deal initially.

I ordered a set of struts, sway bar links and ball joints, the ball joints never came in, but they did adjust the price without an explanation. The struts were not compatible with my vehicle, I tried to return them, the online return page wouldn't let me after several frustrating tries so I called returns, I was caller 25, each time I called and after I finally got to talk to someone they wanted me to pay to return it even though they sent me the wrong part. They said they would send me a return label in 24 to 48 hours (really) and that it would take about 30 days to get my money back, yet when I ordered it the money came out of my account immediately. It was a really frustrating experience

I have tried to return a part for several weeks. As directed I filled out the required information on line. After completing my email address and order # taken from their invoice - I get a message stating the order # or email is wrong. I have completed the on line form several times with the correct information and I get a message to call car parts for assistance. When I call the # I am directed to the website and told to fill out the form which states I have entered the wrong information. What a SCAM. After trying for several weeks I have given up trying to return the part or speak to someone from car parts. I'm quite sure this has happened to many customers.

I double checked I was ordering a front panel. I double checked FRONT!. They said I received a rear panel, and when chatting with a agent, he said I was wrong and "offered the help with discount return re-shipping" I will not be buying from this company again with the lack of respect. I will also be requesting a refund.

Ordered a part in December 2018. CarParts advertised that the part was in stock and would ship in 4-5 days. I ordered the part and because I used PayPal the money was withdrawn from my account immediately ($250.00+). Now the bad news. After two weeks without a tracking number I decided to call. Customer service told me the part was being ready to ship. Another two weeks go by and I call again. Customer service gave me another shipping date for the following week... The next week, a month after order date, I receive an e-mail stating they don't have the part and my account will be credited. Moral to the story... use another part supplier who carry parts they advertise!