CarParts.com

Tried to get warranty product replaced for a set of Power Stop Brakes that completely failed dangerously! Was sent to manufacturer to get warranty issue resolved. No luck there after a back and forth for 5 days. The brakes are less than 6 months old. Neither Power Stop nor Carparts.com stand behind their products they sell. Very disappointed with service all around. Expect me to return the damaged parts before replacing them. Everyone can be without their truck for 2 weeks while they decide if its a warranty issue!. That is after I provided documentation that 2 Ram dealers said the parts were deflective. Going back top Summit Racing to purchase the replacements parts that I need to drive the truck. They at least stand behind their products.

I decided to give this company a chance due to the delivery time promise on their website but package arrived 6 days later. Customer service was very professional but the company really needs to improve and pay for a better delivery service.

Their Next Business Day shipping option is really 1-2 day processing time + 1-3 days (we're sorry there's a delay with your shipment) FedEx "Overnight" shipping option.

If you need parts by a certain date, I wouldn't order from carparts.com

carparts.com also charges return fees and doesn't offer free return shipping even if the reason for return is "it didn't arrive in time".

Kind of scummy

We had received a damaged part we ordered, once reaching out customer service personally reached back out to us with options to help make things right. Upon chatting with Philip we arranged a solution. He was great to work with and was very prompt in getting back to me, their customer service has been outstanding! We will definitely be using them again in the future.

I am updating my review for carparts.com They immediately contacted me on the issue I had. They were very willing to help resolve the situation and I greatly appreciate this. Customer service is wonderful. The parts i did order fit perfectly. And another order has already been placed. Thanks again for your help.

I recently purchased a bumper and fender order #******* for my Saturn Vue 2004 almost everything was perfect minus the bumper cover was scratched and scuffed but a customer service advocate Shebet C. Sent me an email and was so nice and concerned about the issue. I highly recommend ordering from this company because it was just what I was looking for and their customer service really cares about their customers.

I ordered a car part online and submitted my info including credit card data. I received an email later stating the part was "out of stock". The shame is that their website didn't notify me of this before I took the time and effort to submit the order. It's also a shame that this company actually charged my credit card before they verified stock and shipped the part - that is a very bad and unscrupulous business practice. I'll never search for, or order a part from CarParts.com again. It's been a week now and they still haven't credited my credit card account.

I paid for 2 day shipping with company and 7 days later I am yet to see my part. Never ever ever ever will I use this company for parts again. They have cost me lots of money with their lack of care in getting my part to me on time. The part online looked like a quality part, mixed with Cheap price I figured I would take a chance. What a mistake!

I ordered parts for my truck 2 weeks ago. They got the parts I needed out fast. One of the parts were damaged, but I was able to use it. A customer service rep got with me about the broken part and sent me a rebate for the hassle.

After I submitted a low rating due to a shipping delay & faulty part Rose gave me a call within a few hours of submitting my rating & worked diligently to get things straightened out. Originally I had written I wouldn't buy from them again, but seeing how great their customer service is its reassuring to know that if you have an issue they will ensure to fix your issue. Thanks again Rose!

Shipment was picked up on the 5th, but was still at the same FedEx location in WI on the delivery date of the 8th. I called FedEx and they said the shipper had to file a claim to get the package delivered within 24 hours. I spent 30 min trying to explain this to the customer service agent who could not understand what I was saying and seemed to just keep reading the same lines from a prepared script. I repeatedly asked to speak with a supervisor and was told several times they would be on the line shortly, but that never happened. I have no idea when I'll actually get my part. I don't have another vehicle and my Uber bills are piling up. I should have shopped from a more reliable company.

Part came when they said it would which was nice, I had the car jacked up and old brakes removed. Problem was that I was sent the wrong sized rotors, pads and hardware. Verified my car info was correct. So I had to buy more parts so I could finish. Parts returned and a refund was issued.

As a Canadian staying in the states for 2 weeks I thought I'd take advantage of some deals on car parts I don't get at home. I ordered a headlight assembly and a grill. Pricing was fantastic and delivery was fast. Unfortunately the grill suffered damage in transport. I didn't have time return the product and decided I'd make due. I was asked for a review of my experience and shared my disappointment. Life goes on. I was surprised by a follow up call and an email offering an apology and a discount on the damaged product. Nice to deal with such a professional organization interested in customer satisfaction.