CarParts.com

I'm in the process of doing a frame off restoration on an OBS Chevy pickup.
I ordered OEM premium parts from Car Parts.com in advance December 3rd. So I would have them on hand, when needed. I just started reassembling the vehicle, and realized that only one ball joint of four came with the bolts and hardware necessary for installation. I contacted Car Parts and was told that it's been over 30 days nothing we can do! I should have opened all of the boxes on arrival, but that shouldn't be necessary.

Thank you for your excellent customer service and support handling my late delivery issue that caused an inconvenience to my expectation of having the parts delivered today on time... my order number is #CPZ*******... Mark Modean

I purchased a large drivers side tow mirror for my 2015 Ford F350. It installed fairly easily and looks great. I had a minor issue with the power tilting; CarParts.com responded immediately offering options to make sure I was happy. I honestly have not experienced this level of service from any company in a very long time and am extremely impressed. I will definitely shop CarParts.com again!

Just ordered some front end parts after hitting a deer, but did not receive sign up discount I had applied to order. Contacted Emmy of the customer advocate team at carparts.com. She was very helpful and courteous and took care of my problem immediately. Great job Emmy! Order #CPZ*******

Ordered some headlights from them because it would be here quicker than amazon, (supposedly). What happened is its now 2 days late. I live on 3 hours away from there hub where my order has been shipped to and its been late 2 days now. I am extremely unhappy with this service. Not only for the run around of calling customer service to get answers.
AND the 3rd party shipping company gave me the run around as well (GLS). But the fact that while i was placed on hold. My father called as well after i was on hold for 30+ mins, his call was answered before mine was. Totally unprofessional. If you are looking a quick delivery date, just go to amazon or somebody else.

Nice proper fitting mirror truck spoke online with representatives company confirmed would fit my truck. Order placed may 22. They wait day confirm charge my bank, order confirm may 23 given tracking number order came June 2 while tracking came to state I live then went another state which made come little later. Was original fed ex sent came via post office box slightly damaged however product inside not. And installed works great and was way cheaper other places in person and online. Sad how parcel carrier dropped ball per say and made delivery take longer not sure how box damanged as well. But inside product was not.

This site had a good price, but my #1 factor in selecting them was that they could ship same day, so I paid the 34.00 overnight fee and the 8.00 "handling" fee and placed the order well below the "cut-off" time, I received no shipping confirmation so I followed up the following day and was told I'd get my order by 8PM 2 days later, 8PM? Really? For 42.00? The customer service rep was very nice (*but obviously off shore). She "understood" my frustration, so she gave me a 3.00 credit (Awesome! Lol) Save your money, punish BS websites like this that take your business away from other sites that do not make false promises!

The attendants answering the phone think that clients are next to them speaking and talk very low.Cannot hear them correctly.
Also they promised same day shipping which has not happened, and if i do get my parts by Friday as promised will be vwry disappointed.

This is a follow up rating to my previous posts order #*******, (fuel pump). If your thinking about ordering from Carparts, stop thinking and know you're at the right site. So when I placed my initial purchase I was told it would be delivered on Monday, that turned out to be incorrect. It took till Wednesday for my delivery. Because of this delivery deboggle, Carparts refunded my shipping! I will always do business with a company that has great customer service. Thanks again Carparts.com!

I ordered a blower motor and resistor for a 2012 Nissan rogue got charged within seconds and then two days later another mysterious charge for $17.95. Was told that the parts are being shipped from 2 different places but it's a kit. Now I am worried that it's even a working part because so many people have been scammed by this site.

First issue: They charged me $600 for a $300 purchase which caused my account to go negative and then told me it was a standard banking practice. Where? Second issue: The parts that I need said delivery by Thursday 08/12/21 approx. 1wk after the order date. Now it's telling me the following week. I'll never purchase from them again and I don't recommend anyone else do it either. Save yourself the headache.

Order Number: *******

I want to give a big shout out to Manny for my recent purchase over the phone! He took the time to walk me through the different options available to me. He never once seemed annoyed with probably pointless questions but instead made small talk and found ways to make a personal connections. In a day where customer service is so pivotal he far succeeded any expections. Im not sure if you have a reward system for positive reviews but I will definitely be a returning customer and tell everyone, so he definitely deserves something for his amazing service he provided. Also, I really am not one to send in reviews bad or good but this was different. Way to go Manny!

I will never order from your website again. All you people have done is lie to me. My part ordered last Thursday morning was supposed to ship last Thursday, never went was supposedly shipped on Friday and was missed by FedEx or is your excuse. Was to ship overnight and it is now shipping 2 days won't get until Wednesday does me no good as we are supposed to head downstate for my grandson's birthday and now because of your incompetence we can't go. This is total bull$#*! and never should of happened. Hell if you would of mailed the part thru USPS I would most likely of had the damn part. Please employ people that one might understand. Asked to speak with a supervisor and I got cutoff and called again was told supervisor would call me back but it still has not happened.

I ordered a catalytic converter and it came with no packaging at all. None. Just a box with a catalytic converter/exhaust manifold in it. Damaged gaskets and it chipped corner of the exhaust manifold mounting flange. I'll be going elsewhere from now on. I have a lot of cars and buy a lot of parts but it won't be from them again.