CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Great except one of the front ones is dented not happy with that
Item was exactly as advertised. Ordering and tracking was seamless.
Dear Anthony,
Thank you so much for highlighting the ease and accuracy of your experience with us. We're thrilled everything went smoothly and look forward to helping with your future projects to ensure everything fits just right every time.
Sincerely,
Consumer Relations
Ordered my product in the afternoon and received it two days later early morning. Will definitely consider them again when needed.
Dear Liliana,
Thank you so much for your kind words. We're glad to hear your order arrived quickly and met your expectations. We appreciate your support and look forward to serving you again in the future.
Sincerely,
Consumer Relations
Product I purchased was delivered quickly and fit perfectly.
Dear Jeremy,
It’s fantastic to hear that the product arrived quickly and fit just as you needed. Your satisfaction means a lot to us, and we look forward to supporting your needs again in the future!
Sincerely,
Consumer Relations
Very easy Purchase! Thanks! Parts fit the 1st time,, No Issues!
Dear Garry,
Thanks for sharing your experience—nothing makes us happier than knowing the parts fit just right on the first try. We're here anytime you need parts that make car care simple and reliable!
Sincerely,
Consumer Relations
The light I ordered is the correct light that came to my door step. I'd say that is a big thank you. It's installed and looks great.
Dear Amanda,
Thank you so much for sharing your experience! We're glad the light arrived just as expected and looks great after installation. We look forward to helping with any future needs you may have!
Sincerely,
Consumer Relations
I ordered a rear axle for my 2019 Nissan armada, unfortunately for some reason there are two listed lengths for the rear axles for the 4x4. Now this is not carid's fault at all just a general issue with armadas but u was able to get the right length on the second go round and the axle was out and in within 30 minutes figment was excellent!
Dear Malin,
Thank you for your understanding and kind words! We're glad we could help you find the right rear axle quickly, and we truly appreciate your patience through the process. We look forward to assisting you with any future needs and making every experience just as smooth.
Sincerely,
Consumer Relations
Fit my car's seats great and the material is nice. The headrest cover was a bit tough to put on but overall about 30 minutes to install with 2 people.
Dear Jorge,
Thank you so much for your thoughtful feedback! We're glad to hear the materials met your expectations and that the installation went smoothly overall. Please feel free to reach out if you need any tips or assistance in the future—your satisfaction means a lot to us!
Sincerely,
Consumer Relations
Got some nice red Calipers for my 2018 Ram 1500. Shipped promptly, packaged with care from a great manufacturer (TRQ). You can't beat CARID!
Dear David,
Thank you so much for sharing your enthusiasm about the red calipers and delivery service; it’s fantastic to know that the hassle-free experience and quality hadn’t gone unnoticed. We’re here anytime you need us to help keep your Ram running great!
Sincerely,
Consumer Relations
I was looking for a thermostat for my 2008 Kenworth T-300, found it really easy on CarId, and the product was a perfect fit, as well as received the order very fast.
Dear David,
Thank you so much for sharing your experience! We're delighted to hear that finding the thermostat was easy and that the product fit perfectly with fast delivery. We truly appreciate your trust and look forward to helping you with any future needs.
Sincerely,
Consumer Relations
Great experience great product exactly what I needed... Will order from here again soon
Dear Roderick,
Thank you for praising your snorkel purchase and experience with us. We're thrilled everything meets your needs and look forward to helping with your next order again soon.
Sincerely,
Consumer Relations
I had no issues with the website or purchasing. I made the mistake of not adding my unit number when I clicked Apple Pay. But fed ex completely made the rest of the process an issue. They gave me the run around when I called for the part. Then gave me an issue when I went to correct it. I don't understand why there isn't an option on your website for USPS OR UPS. FED EX SUCKS IMO.
Dear Lou,
Thank you so much for your detailed feedback and kind words about the website experience. We truly appreciate you bringing the FedEx issue to our attention and understand how frustrating it can be; we're actively exploring additional shipping options to make things smoother in the future. Please don't hesitate to reach out directly if you need any further assistance—we’re here to help!
Sincerely,
Consumer Relations
Quick and Easy process to Order. Delivery was actually ahead of Schedule.
Dear Julian,
Thank you for your kind words and for highlighting the ease of ordering and timely delivery you experienced. We're delighted to know we exceeded your expectations and look forward to supporting your needs again soon.
Sincerely,
Consumer Relations
Fit perfectly on! When I bought the part I expected a week it came in two days
Dear Damek,
Thank you for your kind words and for sharing your great experience! We're thrilled to hear the part fit perfectly and arrived quickly, and we look forward to helping with any future automotive needs you may have.
Sincerely,
Consumer Relations
Great deal on a pair of tail light assemblies for a Silverado 1500 LTZ 2018. Probably saved at least 300 bucks, they shipped fast, and they look great.
Dear Mark,
Thank you so much for sharing your experience! Knowing you saved money and received your tail light assemblies quickly means a lot to us, and we’re glad they look sharp on your Silverado. We appreciate your support and hope to help with your vehicle needs again soon.
Sincerely,
Consumer Relations
Perfect transaction as described. Part fit and vehicle is gone. This vehicle was stranded on our lot for 6 months waiting on a back order part, and is now GONE. Yay!
Dear Ron,
Thank you so much for sharing your experience! We’re thrilled to have helped move things along smoothly and get your vehicle back on track. Please don’t hesitate to reach out anytime for fast, reliable support moving forward!
Sincerely,
Consumer Relations
Got exactly what I wanted. Ordered online and delivered with no issues. No damage of box or parts in the box. Stop telling me I need a minimum of words, it's ridiculous.
Dear Colten,
Thank you for your honest feedback and for choosing us for your order. We’re glad everything arrived safely and met your expectations—looking forward to making your next experience just as smooth and straightforward. Please don’t hesitate to reach out if we can help with anything else in the future!
Sincerely,
Consumer Relations
My experience was wonderful. The service was great no hesitation thank you.
Dear Larry,
Thank you for sharing your positive experience! Fast delivery and great service are exactly what we aim for, and your feedback means a lot to us. We look forward to helping you with your next order!
Sincerely,
Consumer Relations
There was alot of slime on rims I've brought wheels and tires before was very satisfied I will order again in future
Dear Dustin,
Thank you for your feedback. We apologize for the condition of the wheels, as we strive to maintain high shipping standards. It's great to hear that you were very satisfied with your previous purchases. We appreciate your loyalty and look forward to serving you again in the future.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Fast shipping had what I needed. Weather tech did not have the rear window deflectors; CARid came through. Thanks
Dear Clayton,
Thank you for highlighting our fast shipping and reliability. We're glad we could provide exactly what you needed when others couldn't. We appreciate your trust and look forward to supporting your ongoing automotive needs!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tim,
Thank you for your feedback. We're sorry to hear that one of the wheel covers arrived dented, and we understand your disappointment. If the item arrived damaged, we would be happy to file a damage claim on your behalf. Please check your email for further details on how we can assist you with this issue.
Sincerely,
Consumer Relations