CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Website is user friendly, easy to check out. I have ordered rocker panels, a muffler, and brackets, all great quality.
Recently had a vehicle stolen, insurance deemed it a total loss. Purchased the same vehicle a year newer and intend on installing the same mods. Thank you for your business, feel free to send a discount code ;).
Dear Anthony,
Thank you for sharing your journey and for choosing us again for your next build. We’re glad to support your passion and look forward to being part of modding another great ride!
Sincerely,
Consumer Relations
Site made it easy to filter and find the parts I needed. Was very impressed with delivery speed as well, which allowed me to keep car projects on time.
Dear Yuri,
Thank you for your kind words! We're thrilled to hear the site made finding parts simple and that timely delivery helped keep your car project on track—it means a lot to us to support your work so smoothly.
Sincerely,
Consumer Relations
Good good 👍🏼 good 👍🏼 good 😊 good morning 😃 happy Friday everyone have a great weekend everyone stay safe
Dear Raymond,
Thank you so much for your cheerful and kind words! We truly appreciate your positive vibes and wish you an amazing weekend filled with safety and happiness. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Only thing I noticed is the back seat cover has no opening for seat belt
Dear Romeo,
Thanks so much for your positive feedback! Really appreciate you pointing out the seat belt opening—we’ll definitely keep that in mind to improve our designs. Glad overall you had a good experience!
Sincerely,
Consumer Relations
I received my part as expected. It was shipped via fedex and it arrived with the outside box 📦 opened. Think goodness there wasn't any hardware that was included. Not sure if carid is awareness every time shipping via fedex boxes are usually damaged and screws or hardware is usually lost 😠. Other than that the resonator being shorter than original I think 🤔 it will fit. There was no hardware included soooo I recvd my package in a timely manner and professional service.
Dear Melody,
Thank you for sharing your detailed experience and for your ongoing support. We value your feedback on the packaging, and we’re committed to improving these areas to ensure your future orders arrive perfect every time. Please reach out anytime if you need assistance — we're here to help!
Sincerely,
Consumer Relations
Custom fit by car model interior mats are fantastic. Terrific online shopping experience and thrilled to pieces with the interior mats for our new 2025 Volvo.
Dear Eileen,
Thank you so much for sharing your experience! We're delighted the custom-fit mats are a perfect match for your 2025 Volvo and that our site made shopping simple. We look forward to serving you again with quality products tailored just for your ride.
Sincerely,
Consumer Relations
Not happy with how it is. The whole set for that price not coming with banjo bolts is just ridiculous. So I have to spend more extra money just to buy them separately. They should be included.
Dear Nick,
We apologize for the confusion regarding the caliper set for your 2019 Subaru WRX. Banjo bolts are not included, as you are required to reuse the factory ones. We understand your frustration with having to purchase additional M10x1 bolts separately, which we currently do not sell. Your feedback is important to us, and we appreciate your understanding as we strive to improve our offerings.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Ordering was effortless. I liked that I was only viewing the wheels that fit my vehicle.
Dear Denny,
Thank you for your feedback! We’re glad to hear that finding wheels tailored for your vehicle was easy and appreciated. We look forward to continuing to provide a seamless experience for you.
Sincerely,
Consumer Relations
Overall it was a very nice experience. I did order wrong part due to so many choices. Wish you could have ordered by Vin number. Now I have two different looking headlights,
Dear Paul,
Thank you for sharing your positive experience and kind words about our convenient ordering and fast shipping. We truly appreciate your feedback about finding the right part, and we’re actively exploring improved options like VIN integration to make this easier for customers. Your satisfaction is invaluable to us, and we're here to help anytime you need assistance adjusting your selection.
Sincerely,
Consumer Relations
I wanted some bbk headers, carid had the ones I liked, at an affordable price! Easy to find. Theyre was a short delay but received quickly still!
Dear Crystal,
Thank you for your thoughtful feedback. We're glad to hear you found the right headers at a great price and that your experience remained smooth despite the brief delay. Your trust means a lot to us, and we're here whenever you need us again.
Sincerely,
Consumer Relations
Was looking for a specific wiring harness. Found it here; ordered, got it really quick! Very easy experience.
Dear Christopher,
Thank you so much for sharing your experience. We're thrilled to hear you found the wiring harness you needed quickly and enjoyed an easy ordering process. Your feedback means a lot and motivates us to continue providing exceptional service!
Sincerely,
Consumer Relations
Ordered on one day, product arrived the VERY NEXT DAY. Description of product was accurate and it was a perfect fit.
Dear Reganold,
Thank you so much for your wonderful feedback! We're thrilled to hear that your order arrived quickly and was a perfect fit. We truly appreciate your support and look forward to serving you again!
Sincerely,
Consumer Relations
Easy to use website. Product arrived on time with great tracking during shipment process.
Dear George,
Thank you for taking the time to share your positive experience with our website and shipping process. We're glad everything hit the mark and such feedback encourages us to keep making timesavers and satisfaction priorities for our customers. Let us know anytime we can assist you again!
Sincerely,
Consumer Relations
,,,,...
Dear Greg,
Thank you so much for sharing your positive experience. Your feedback means a lot, and we look forward to continuing to provide you with excellent service. We truly appreciate your support!
Sincerely,
Consumer Relations
I had a good experience with carid good price quick and safe delivery
Dear Najibullah,
Thank you so much for sharing your positive experience! We’re thrilled the price and delivery speed met your expectations, and we’re committed to continuing to provide safe and timely service. Please reach out anytime if there’s anything more, we can do to support your needs!
Sincerely,
Consumer Relations
Ordered a part, quick and easy and definitely will be ordering from again
Dear Kevin,
Thank you for your kind words and repeat business! We're glad the ordering process was quick and easy for you, and we look forward to helping you again soon.
Sincerely,
Consumer Relations
Top tier Service and fair pricing. Website was easy to use. Quality parts.
Dear Don,
Thank you for your thoughtful feedback and kind words about our service and website usability. It's wonderful to know the parts met your expectations, and we look forward to serving you again with the same dedication to quality and speed!
Sincerely,
Consumer Relations
The mirror I previously purchased did not function correctly. I called CARiD and was placed on hold for over and hour. Once a representative got on the line, the issues was solved quickly.
Dear David,
Thank you for your patience and for sharing your honest experience with us. We’re glad we could resolve the issue and get your mirror working properly. Your feedback helps us improve—we appreciate you trusting us to make things right!
Sincerely,
Consumer Relations
Good price and fast and excellent delivery. Excellent customer service.
Dear Yoice,
Thank you so much for your kind words! We're thrilled to hear our prices, delivery, and customer service exceeded your expectations, and we look forward to helping you again with anything you need in the future. Your feedback motivates us to keep improving every day.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tara,
Thank you for sharing your positive experience with our products and website. We're glad everything met your expectations and look forward to supporting you with quality parts and service whenever you need us next.
Sincerely,
Consumer Relations