Overview
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
I usually have my orders shipped to my Family's home on the mainland, then they ship to me in Hawaii. Unfortunately CarID does not ship here, but overall great products, perfect fitment, great prices and shipping time is quick. I'm a frequent customer, highly recommend
Excellent buying experience! Part arrived very quickly, was totally undamaged, fit perfectly. Highly recommend. I will say that there were some very sharp edges, managed a couple cuts on fingers. Wear gloves!
Dear George,
Thank you so much for your outstanding feedback and thoughtful tip. We’re thrilled your hood arrived quickly and fit perfectly—and truly appreciate your recommendation. We look forward to assisting you again!
Sincerely,
Consumer Relations
Website was extremely easy to navigate. Shipping was above and beyond expectations. My civic had some old rusty rims with plastic covers. The new rims are sleek and make the vehicle much more pleasing to look at. I would highly recommend ordering rims thru CARiD without any hesitation.
Dear Robert,
Thank you so much for sharing your incredible experience and kind words! We're thrilled the new rims transformed your civic and that our timely shipping exceeded your expectations. Your recommendation means the world to us!
Sincerely,
Consumer Relations
Received everything listed. Ordered on Friday night and received everything by Wednesday. Looking to see what tires will not rub inner fender or other part near wheel. Have a 2007 Ford Mustang GT, standard suspension and square build.
Looking at 255/35 tires.
Dear Cameron,
Thank you for your detailed feedback and wonderful purchase! We're thrilled your SHIFT WHEELS® arrived promptly and as expected. For tire clearance suggestions on your Mustang GT, feel free to reach out—we’re always here to help ensure the perfect fit.
Sincerely,
Consumer Relations
I truly enjoy the look of the AVS wind vent shades in groove product I purchased. They arrived quickly. My issue is that no install instructions came with them neither in the box or on the packaging. So, I watched the install video several times on your website to do the install. Nothing is said about putting the none taped flange end between the door post and the window seal so I installed mine into the window groove completely as their name implies. Then, The first time I opened my driver window once I closed it my new shade broke. So I sent pictures etc. and was followed with due to my improper install they would not be issuing a replacement or a return. Now I'm left with a broken one on my driver window. Not supplying instructions to customers then denying replacement is not the best way to do business.
Dear Jeff,
We sincerely apologize for the inconvenience caused by the lack of included instructions. We appreciate your feedback and understand how this impacted your installation. To clarify, the install instructions are available as a PDF next to the video on the product page, and we will investigate why they weren't provided in your package. We're committed to improving our process and will update you shortly. Thank you for bringing this to our attention.
Sincerely,
Consumer Relations
I chose this business because they committed to have the item arrive on Tuesday, but didn't arrive until Wednesday. For me that was a problem. I'll never do business with this company again because of false commitments.
Dear Marvin,
Thank you for sharing your feedback. We sincerely regret the delay and understand how mismatched expectations hurt your experience. We're committed to improving our delivery accuracy and hope to better serve you in the future.
Sincerely,
Consumer Relations
It only took less than 48 hours, it arrived quickly. I'm impressed. First time using this web site. Will use it again in the near future. Now! The price was right. But that delivery fee ohh wee. 150 dam lol
Good job overall.
Dear Nova,
Thank you for your kind words and for choosing us for your first order—we’re thrilled the speedy delivery and pricing impressed you. We genuinely appreciate your honest feedback about the delivery fee and will keep working to find the best balance for customer satisfaction. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
I needed a new passenger side mirror. Easy to order. I wanted to check delivery status. I called and was greeted with a very nice and helpful representative. Sure enough, the product did arrive during his stated time!
Dear Lisa,
Thank you so much for your kind words! We're thrilled to hear our team provided the help you needed and that your mirror arrived right on time. We look forward to helping you again whenever you need us!
Sincerely,
Consumer Relations
I'm hearing a noise from the front drivers side window wind deflector. I'm wanting to speak to someone about getting a replacement for it. It's possible that the part got cracked during the installation. Other than that, I'm satisfied. I'm still waiting for my seat covers to be delivered. This is my first experience ordering stuff online like this and I'm not sure how, or what to do to ask for a replacement part. If you're reading this, I would greatly appreciate your help. Thank you
Dear Jeffrey,
Thank you for sharing your experience and reaching out about the window deflector—you’re in good hands, and we’ll make sure you get a prompt replacement. Please contact our customer care team anytime; we’re here to guide you through every step to ensure your complete satisfaction. Looking forward to serving you again soon.
Sincerely,
Consumer Relations
These Blistein Shocks for my 2008 Corolla are incredible! The ride is way better than the OEM shocks it had before. The car is lowered now and rides like a dream with no bumpy feeling at all. If I could rate this a 10 stars I would!
Dear Josue, thanks for sharing your awesome experience! It’s fantastic to hear those Blistein Shocks transformed your Corolla into such a smooth ride—you truly deserved that incredible upgrade. Enjoy every mile ahead!
Sincerely,
Consumer Relations
Smooth interface, reasonable prices, prompt shipping, and part fit perfectly! Dependable and broad selection of parts. I am looking forward to doing business with this company😊 Thank you for your professionalism and reliability!
Dear Shannon,
Thank you so much for taking the time to share your experience! We’re thrilled to hear everything went smoothly and that you're happy with both our selection and service. Looking forward to proudly supporting your future needs!
Sincerely,
Consumer Relations
I ordered a rear axle for my 2019 Nissan armada, unfortunately for some reason there are two listed lengths for the rear axles for the 4x4. Now this is not carid's fault at all just a general issue with armadas but u was able to get the right length on the second go round and the axle was out and in within 30 minutes figment was excellent!
Dear Malin,
Thank you for your understanding and kind words! We're glad we could help you find the right rear axle quickly, and we truly appreciate your patience through the process. We look forward to assisting you with any future needs and making every experience just as smooth.
Sincerely,
Consumer Relations
Exactly what I needed but two positioning pins were broke off on electrical side of switch... in the future may I suggest you put Styrofoam on the electrical end. Apparently shipping is rough on packages... I made it work with the 2 plastic pins that were broke... any more broken an it would have been a return item
Dear Jimmy,
Thank you for your thoughtful feedback and for making the broken pins work despite the packaging flaw. We truly appreciate your insight and will carefully consider your suggestion to improve how we protect items during shipping because open communication like yours helps us serve customers better.
Sincerely,
Consumer Relations
I was able to find all the parts to replace my brakes on my car at a reasonable price. Definitely less expensive than shopping locally. All parts were complete and packaged well. Thank you for a great experience!
Dear Adam,
Thank you for your wonderful feedback! We’re delighted you found everything you needed at a great price and appreciate your trust in us. We look forward to helping with your auto needs again in the future!
Sincerely,
Consumer Relations
Great product, have no issue with that unfortunately your shipping practices did not make any sense for a small item that literally could have and in a envelope and mailed for $1.00 instead was shipped in the box for $13.99. I will never purchase small parts from you in the future.
Dear Anthony,
We’re sorry to hear that you were dissatisfied with the shipping cost for your recent purchase. We understand your frustration regarding the shipping charges, which can vary based on item size, weight, warehouse location, and destination. While we strive to provide transparent pricing and competitive rates, we acknowledge that shipping for small items can be costly. We appreciate your feedback and will take it into consideration as we continuously work to improve our services.
If you have further questions or concerns, please reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Materials appear to be good quality and the placement works. I bought a different relocation bracket but the acc did not end up working, its saying that the sensor is blocked but this blacket fixed it
Dear Roberto,
Thank you so much for your thoughtful review! We're really glad to hear the bracket fit perfectly and solved the sensor issue right away. We appreciate your trust and support!
Sincerely,
Consumer Relations
The product fit, and it was a timely delivery why does this section have to be 50 words that is not a convenience to a customer assured brief message should be satisfactory this section here needs to be altered
Dear Freddie, thank you for your kind words and honest feedback. I’m glad the product fit perfectly and arrived on time—your satisfaction means a lot. We’ll definitely take your suggestion about the review section into consideration to make the experience even smoother.
Sincerely,
Consumer Relations
Shopping and on time delivery is excellent. Navigating the site to make a claim for defective equipment not so much. Order was damaged I assume during delivery. Tried several times to submit claim online, guess I'll try calling.
Dear Douglas,
We're sorry to hear that your part arrived damaged. We went ahead and started a damage claim with the carrier for you.
Please check your email for further instructions for how to speed up the claim process, and if you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
We appreciate your willingness to give our team another shot, and we look forward to resolving this for you as quickly as possible.
Thank you,
Consumer Relations
They had exactly what I needed for a very good price. Shipped the next day and had it the following day. Product was packaged securely and was exactly as described. I'll definitely order from here again in the future
Dear Tayler,
Thank you for your kind words. We're delighted to hear the hard work made a difference with the price, shipping speed, and secure packaging — we look forward to serving you again on your next order.
Sincerely,
Consumer Relations
On Friday May 2 I was receiving a phone call which ended up being ignored so instead received email to call about delivery Monday 5.
Tuesday 6 I start the day with something on the porch, surprise it's my delivery a rear bumper for Mercury Sable 1993...
Hi Ian, thank you for sharing your experience! We always aim to keep good communication going, and we’ll work on making sure our calls and emails line up more smoothly in the future. If you need any help with that bumper or anything else, just let us know!
Sincerely,
Consumer Relations
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Cranbury
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Business History
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kristen,
Thank you for your awesome feedback! We're glad to hear that our products and shipping meet your expectations, and we truly appreciate your loyalty and recommendation. We'll keep exploring opportunities to better serve customers like you, especially in locations with shipping challenges, and look forward to supporting you on your future orders.
Sincerely,
Consumer Relations