CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
So on the top rails on each side of the grille guard you can see that the powder coat did not take to off I don't get it painted it is going to rust
The person I spoke with was super helpful and a pleasure to work with. Gave me confidence in my order
Dear Keith,
Thank you so much for your kind words! We’re thrilled to hear that our team was helpful and made you feel confident about your order. Looking forward to assisting you again whenever you need it!
Sincerely,
Consumer Relations
Product came as promised, although one of the wheels came with a chewed up box that had rat droppings in it. This wheel tends to look duller than the others. Great prices though for what you get.
Dear Austin,
We truly appreciate you highlighting the great prices and your overall satisfaction with the product. We're very sorry for the condition in which that wheel arrived and are committed to improving our packaging to prevent this—please reach out so we can make it right for you. Your feedback helps us serve customers better and ensures everyone gets top quality every time.
Sincerely,
Consumer Relations
Excellent service had wheels within two days to my home, Had one issue and was resolved quickly. I am extremely pleased with the service.
Dear Doug,
Thank you so much for your kind feedback and patience—we’re thrilled to hear you received your wheels quickly and that we could promptly resolve your concern. Your satisfaction truly means the world to us, and we’re grateful for your trust in our service!
Sincerely,
Consumer Relations
Install the cover with the help of my neighbor took us about two hours And the low profile looks really good. My other trucks always use the a ARE style hardcover and I like the low profile a lot better.
Dear Benjamin,
Thanks for sharing your experience installing the roller-style bed cover! It’s great to hear the low-profile look is hitting the mark for your truck—sounds like a perfect match compared to what you’ve had before. Appreciate you taking the time to tell us about it!
Sincerely,
Consumer Relations
Great experience, product shipped in great condition and working properly
Dear Tony,
Thank you for sharing your positive experience! We're glad to hear your order arrived quickly and is working perfectly. We appreciate your support and look forward to serving you again.
Sincerely,
Consumer Relations
Picking my product was very straightforward and easy. I received my items in the next day bright and early. Packaged perfectly, with directions and hardware. Perfect fit bolt up to spec.
Dear Leekey leek,
Thank you for sharing your great experience. It means a lot to hear that the product met your expectations with ease and precision—getting everything packaged perfectly and on time is what we strive for every day. We look forward to serving you again!
Sincerely,
Consumer Relations
It was as easy as going on line and ordering the part. Delivered in less than a week.
Dear Samuel,
Thank you so much for sharing your experience! We're thrilled to hear the part fit perfectly and arrived quickly; we’re here anytime you need a reliable solution moving forward. Your trust means a lot, and we look forward to keeping your future projects running smoothly.
Sincerely,
Consumer Relations
Shipped quickly and arrived well packaged at my residence. I appreciate the service and how they have all car specs.
Dear Diomedes,
Thank you for your enthusiasm and kind words! We're glad the rims arrived quickly and matched your car's specs perfectly. Your appreciation means a lot, and we look forward to supporting your automotive needs again soon.
Sincerely,
Consumer Relations
The description says it comes with all attachments. It is missing grommets which would make installing this difficult!
Dear Ronaldo,
We apologize for failing to include the grommets with your order. We understand how important they are for proper installation. The missing parts will be shipped to you shortly, and we appreciate your patience. Thank you for bringing this to our attention.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Not exactly what I wanted but I did not have time to wait for custom cover
Dear Paul,
Thank you for sharing your experience. We understand that timing was important, and we're glad we could provide a cover that arrived within your needed timeframe. We appreciate your understanding and hope the cover works well for you once installed.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
I ordered the wrong part haha. But overall it was easy quick and simple to order. I will order again.
Dear Luis,
We're so glad your ordering process was quick and easy—even with the little mix-up! When you’re ready for your next order, we're here to help ensure you get the perfect part every time. Thanks for choosing us again!
Sincerely,
Consumer Relations
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Dear Jay,
Thank you so much for your enthusiastic review! It’s wonderful to hear you had a great experience, and we look forward to continuing to provide materials that keep you moving confidently on the road. Your support truly means a lot to us.
Sincerely,
Consumer Relations
Product description was very good, size etc. Order came quick.
Dear Diane,
Thank you for your kind words and for taking the time to share your experience. We're glad the skylight cover met your expectations and that your order arrived quickly. Please know we're here for you whenever you need assistance in the future.
Sincerely,
Consumer Relations
The phone rep was very helpful and the whole process seamless. Thanks for a job well done.
Dear Lindsay,
Thank you so much for sharing your experience! We're glad to hear our team made the process seamless and that you felt well supported. We truly appreciate your feedback and look forward to assisting you again in the future.
Sincerely,
Consumer Relations
The package was delivered quickly and my product was packaged nicely, the color is pretty, i have not used them yet but i like the colro and fabric. As always with carid i am always satisficed with their products
Dear Guadalupe,
Thank you for sharing your positive experience with the delivery and product quality—we’re delighted the color and packaging met your expectations. When you start using your item, please don’t hesitate to reach out if you have any questions or need assistance; we’re here to ensure you continue to be satisfied with every purchase. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
One of the retaining fasteners was broke but was able to make the grill work other than that on time delivery. I would order from them again
Dear Lee,
Thank you for your kind words and understanding regarding the fastener issue. We appreciate your support and are glad you were pleased with the delivery—looking forward to serving you again in the future!
Sincerely,
Consumer Relations
I cancelled my prefer from another website and moved on. I found CARid and the rest was history. My order was made easily and arrived fast without any issues! Thanks to CARid
Dear Jason,
Thank you for sharing your experience! We're thrilled to hear the ordering process was smooth and that your order arrived quickly without any issues. We appreciate your trust and support!
Sincerely,
Consumer Relations
Very easy process. Took only 2-days to get here. Looks good and very happy with it so far.
Dear Thomas,
Thank you for sharing your kind words about the quick and smooth experience. We’re thrilled to hear the rim looks great and you're happy with it—your satisfaction means a lot to us. We appreciate your trust and look forward to serving you again!
Sincerely,
Consumer Relations
I was able to find all the parts to replace my brakes on my car at a reasonable price. Definitely less expensive than shopping locally. All parts were complete and packaged well. Thank you for a great experience!
Dear Adam,
Thank you for your wonderful feedback! We’re delighted you found everything you needed at a great price and appreciate your trust in us. We look forward to helping with your auto needs again in the future!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jeremy,
We apologize for the issue with the paint on your grille guard. We want to help resolve this issue. Please check your email for instructions on how we can assist you further. We apologize for any inconvenience this may have caused and appreciate your patience as we work to make things right.
Sincerely,
Consumer Relations