CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Good products and price. They had what I was looking for at a good price.
This was a great experience and I'll be using them again in the future!
Deaer Micah,
Thank you so much! We're thrilled to hear that you had a great experience and received your order quickly. We appreciate your support and look forward to serving you again!
Sincerely,
Consumer Relations
Item was hard to find at local parts stores. Item was found online, ordered and delivery was quick.
Dear Tony,
Thank you for sharing your experience! We’re glad to hear you found the item and that it arrived quickly. Your trust means a lot to us, and we’re here whenever you need reliable service again.
Sincerely,
Consumer Relations
Pleasant, Representative help with purchase and package arrived on time
Dear David,
Thank you for sharing your experience—we’re delighted our team provided helpful support and timely delivery. We look forward to assisting with any future needs to keep you safely on the road. Don’t hesitate to reach out whenever you require quality products or guidance.
Sincerely,
Consumer Relations
It was delivered sooner than expected, and was correct. However when I spoke with a chat agent I was told the clips did not come with them, but when it arrived the clips where with them. They fit like they were suppose to, except some.of the clip holders where carved out to much and the clips was somewhat loose.
Dear Jeremy,
Thank you so much for your detailed feedback and kind words! We're glad your wheel arch molding arrived quickly and fit well overall, and we truly appreciate you bringing the clip fit issue to our attention—to help us keep improving. Looking forward to serving you again!
Sincerely,
Consumer Relations
I received my order quickly but the part had a broken piece and am currently trying to get a replacement for the part
Dear Ken,
Thank you for your We apologize for the inconvenience caused by the damaged part. Despite our efforts to pack items securely, damage can occasionally occur during transit. We have initiated a damage claim with the information you provided and kindly ask you to check your email for further details.
Sincerely,
Consumer Relations
Received my order in a timely manner everything in good condition
Dear Joe,
Thank you so much for your kind words! We're thrilled to hear your order arrived promptly and everything was in excellent condition – that means a lot to us. We truly appreciate your support and look forward to serving you again!
Sincerely,
Consumer Relations
I ordered a Truxedo LoPro Tonneau Cover. Great quality and easy to follow installation instructions. Looks great on the truck. Ordered on a Wednesday evening and was surprised to see it delivered on Saturday early afternoon. Great service.
Dear Jeffrey,
Thank you for sharing your experience with the Tonneau Cover. We're thrilled to hear the quality and speedy delivery exceeded your expectations. We look forward to serving you again and keeping your truck looking great!
Sincerely,
Consumer Relations
Part was exactly what I needed, and seems to be working well. A different shipper would make the experience better. I paid extra to receive it next day, but took 3 days to get it. Wasted money.
Dear Warren,
We sincerely apologize for the delay in shipping your order. A technical glitch caused this unexpected hold-up, and we understand how frustrating this must have been, especially after paying extra for next-day delivery. Our records show your item was delivered on 5/16, and we have refunded the upgraded shipping cost. We appreciate your feedback and are working to improve our shipping experience.
If you have any further questions or concerns, please contact us at support@carid.com.
Sincerely,
Consumer Relations
I have been a customer since 2019, and I haven't shopped since 2021 ( the car that I had didn't need a lot of modifications), what brought me back was that CarID is not only for cool rims, it's for regular maintenance necesity like tires.
Dear Enderson,
It’s wonderful to have you back and to hear that you still find our store easy to navigate! We’re proud to offer everything necessary to keep your vehicle running smoothly and looking great—thank you for being a valued part of this journey since 2019.
Sincerely,
Consumer Relations
So far never had any bad experience in the present or in the past.
Dear Eric,
Thank you so much for your kind words and ongoing trust in us! We’re thrilled to hear that your experiences have consistently been positive and will continue working hard to make sure every purchase meets your expectations perfectly. Your recommendation means a lot—please don’t hesitate to reach out if there’s ever anything we can do to help moving forward.
Sincerely,
Consumer Relations
Otay………………………………………………………………………………………………………………………………
Dear Ellis,
Thank you so much for your feedback! We're thrilled to hear that you're satisfied with the rear spoiler and appreciate you sharing your positive experience. Please don’t hesitate to reach out if you ever need assistance again.
Sincerely,
Consumer Relations
Part I needed was there, within 24 hrs, delivered within 48. Perfectly
Dear Jason,
Thank you so much for sharing your positive experience! We're thrilled the part arrived quickly and met your expectations, and we're here to help anytime you need something reliable and fast. Looking forward to assisting you on your next visit!
Sincerely,
Consumer Relations
On time and correct part I glade I bought from you this was a good pick
Dear Philip,
Thank you for taking the time to share your experience. It’s great to hear the part fit perfectly and met your expectations - looking forward to helping you with future purchases!
Sincerely,
Consumer Relations
Sales person Joe was exceptional! He handle our order for us with no issues.
Dear Brenda,
Thank you for your fantastic feedback! We’re thrilled to hear Joe exceeded your expectations and ensured your order went smoothly. We look forward to providing the same exceptional service for any future needs you may have.
Sincerely,
Consumer Relations
Nice product fast shipping nice. Haven't installed it yet but I think it looks good
Dear David,
Thank you for your kind words and positive feedback. We're delighted to hear that the product arrived quickly and looks great — we hope the installation goes smoothly and lives up to your expectations! Feel free to reach out if you need any assistance.
Sincerely,
Consumer Relations
Lots of missing details about products, dimensions, what size tires are recommended, and detailed installation instructions. Rims and tires weren't much better, knowing my hub bore and seeing rims that have a smaller hub bore than stock is not helpful.
Dear Gavin,
Thank you for sharing your experience—we truly appreciate your honest feedback and are always looking to improve the details and guidance we provide. We’re reviewing the product information to make shopping easier and more informative for you and anyone accessorizing their vehicle; in the meantime, please don’t hesitate to reach out if you need any specific sizes or installation help for your hubs or tires.
Sincerely,
Consumer Relations
I got the wrong rocker panel. I had to modify it to work.,...,...
Dear Steve,
We’re sorry to hear you had trouble with the fitment of your rocker panel. Our team works really hard to get it right for our customers 100% of the time, but this part is OE-restricted and specifically replaces a certain part number, which may have caused the issue. We apologize for any inconvenience this may have caused and appreciate your feedback.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Great easy to use site and order received order in short time
Dear George,
Thank you so much for sharing your positive experience! We're delighted to hear our site was easy to use and your order arrived quickly — your feedback motivates us to keep delivering fast, smooth service. If there’s ever anything more we can do to help, please don’t hesitate to reach out!
Sincerely,
Consumer Relations
Rims and tires showed up a day early and were packaged very well and in perfect condition
Dear Brandon,
Thank you so much! We're thrilled to hear your rims and tires arrived early and in perfect condition. We appreciate your trust and look forward to serving you again with quick, reliable service.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jason,
Thank you for your kind words and for choosing us. We’re glad we could provide the products you needed at a great price and look forward to serving you again in the future!
Sincerely,
Consumer Relations