CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Finding the parts I needed was easy and they fit fine. Van stops great now.
I ordered them they came in, have not used the items yet looks like they will work
Dear Ted,
Thank you so much! We’re glad to hear your order arrived looking great, and we’re confident the items will meet your expectations once you start using them. Don’t hesitate to reach out if you have any questions down the road!
Sincerely,
Consumer Relations
This Co. Is Very quick in shipping and received the exact item ordered.
Dear Allen,
Thanks so much for the fantastic feedback! We're thrilled to hear you received exactly what you needed so quickly, and we appreciate you choosing us - looking forward to helping you again soon!
Sincerely,
Consumer Relations
Customer service resolved an issue and saved me time and money. Thanks
Dear Mike,
Thank you so much for sharing your experience! We're thrilled to hear our team could save you time and money while resolving the issue. Your feedback inspires us to continue delivering excellent service.
Sincerely,
Consumer Relations
Es una muy buena compra, además la entrega fue en el tiempo indicado
Prezado Byron,
Obrigado! Ficamos felizes em saber que sua compra atendeu às suas expectativas e que a entrega foi pontual. Você pode sempre contar conosco para o que precisar!
Atenciosamente,
Relações com o Consumidor
Was looking for shocks and struts. CarID made finding them super easy. They shipped and arrived very quickly. It was just a bonus that they cost less than other places.
Dear Steven,
Thank you for sharing your experience! I'm glad the process was simple and smoothing shipping and pricing added to the positive surprise. Your support means a lot, and we’re here anytime you need help with your vehicle.
Sincerely,
Consumer Relations
Overall experience was very good. Site and support makes everything smooth and efficient.
Dear Adam,
Thank you so much for sharing your positive experience. It’s great to hear that the site and support made everything smooth and efficient for you – we’re here anytime you need us!
Sincerely,
Consumer Relations
Best price I could find for this particular part. Delivery was faster than expected too!
Dear Amanda,
Thank you for sharing your experience! We're so glad to hear our pricing and speedy delivery hit the mark for you. Looking forward to helping make your next project just as smooth!
Sincerely,
Consumer Relations
Ordered my part monday got it Wednesday they didn't hesitate after the order was place to get part out in a timely fashion. When your building a car time is everything.
Dear Tazz,
Thank you for your cheerful feedback on the speedy delivery! We understand how crucial timing is when working on a build, and we're delighted we could help keep your project on track. Please reach out anytime - we’re here to support you throughout the process.
Sincerely,
Consumer Relations
I ordered my part on a Monday and it came as promised the following Monday by Fed Ex Very satisfied.
Dear Alma,
Thank you for sharing your experience and for your trust in us. We're delighted your order arrived as expected and we look forward to providing support with any future needs you may have. Don't hesitate to reach out if there’s ever anything else we can do to assist you!
Sincerely,
Consumer Relations
Very happy truck rims made it. With the wrong address they still made it great news.
Dear Nap,
Thank you so much for sharing your great experience! We're truly glad your truck rims arrived safely despite the address mix-up—confirmed care is our thrill—and we appreciate your kind words fuel our team to do even better.
Sincerely,
Consumer Relations
Good and product did get shipped when promised. Easy online services.
Dear Henry,
Thank you for sharing your positive experience and for acknowledging our reliable shipping and easy online service—it means a lot to us. We’re glad everything met your expectations and look forward to serving you again soon!
Sincerely,
Consumer Relations
Shopping was quick and streamlined. Shopped with ease and no hassle.
Dear Daniel,
Thank you for your kind words! We’re thrilled to hear your shopping experience was quick, easy, and hassle-free. Your positive feedback truly means a lot to us.
Sincerely,
Consumer Relations
Service good and quick, like it and i will for sure order more in the futer
Dear Jimmy,
Thank you for sharing your positive experience! We’re happy to hear the service was quick and met your expectations, and we’re looking forward to helping with your future orders.
Sincerely,
Consumer Relations
They work as described. Hubs had a hard time getting the driver side to line up and had to modify for install on our 2021 transit 350hd but he got it done.
Dear Customer,
Thanks for sharing your experience - we're glad to hear it works as expected in the end! We appreciate your patience during the installation and are here if you have any questions or need assistance down the road.
Sincerely,
Consumer Relations
Shipping is incredibly fast. My part arrived within 2 days of ordering
Dear Keera,
Thank you for appreciating our fast shipping - getting your part to you quickly is always our goal. We look forward to continuing to provide impressive service and helping with any future needs you have. Please don’t hesitate to reach out whenever you need assistance!
Sincerely,
Consumer Relations
La mejor tienda en partes de autos muy buena calidad y sobre todo precios accesibles
Dear Daniel,
Thank you so much for your wonderful feedback! It’s truly rewarding to know that our quality and prices have met your expectations. We’re grateful for your trust and will continue working hard to provide the best experience possible.
Sincerely,
Consumer Relations
Great experience as usual. Quick shipping. Everything I order is always in stock.
Dear Michael,
Thank you for your continued trust and loyalty. We’re glad to hear the quick shipping and consistent availability make your experience straightforward and reliable. Looking forward to assisting with your next purchase!
Sincerely,
Consumer Relations
Website offered guaranteed next day delivery. I paid the extra 30-40 on a 100 dollar part because I needed it badly and local shops did not have it. It arrived 5 days later! I had to purchase from Advanced Auto and have it transferred. I lost precious days because of CarID failed delivery. They refused to refund at least the price of next day shipping. I returned the whole thing which cost be a 25 minute hold time just to get ahold of someone. Then another 10 minute wait for the return authorization which could take another 3 days! In the Amazon.com age this is unacceptable. I will never shop with CarID again if it is at all possible.
Dear Bradley,
We sincerely apologize for the inconvenience caused by the delayed delivery and issues with the return process. According to our records, the longer transit time was due to barcode issues, which we cannot control once the package is with the carrier. We appreciate your feedback and are working to improve our service to better meet customer expectations. Thank you for bringing these concerns to our attention.
Sincerely,
Consumer Relations
Great! Will buy again from this company. Appreciate the quick service to get my car running again!
Dear Larry,
Thank you for trusting us to get your car running again — we’re thrilled you found what you needed quickly. Your support means a lot, and we look forward to helping you with any of your future automotive needs!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ryan,
Thank you for your kind words! I’m glad to hear that finding the right parts was simple and that your van is stopping just as it should. Your feedback means a lot, and we’re here whenever you need us again.
Sincerely,
Consumer Relations