CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Fast reliable delivery! The hood was packaged up nice and arrived as expected. Driver was very nice and even called to see where I wanted him to leave the package.
Great customer service. Original shipment lost/misplaced by FedEx, CARiD resent the parts, no issues with second delivery.
Thank you, Jayme, for sharing your experience! We’re glad we could quickly resolve the shipment issue and get your parts to you without any hassle. Your satisfaction means a lot to us—drive safe and let us know if you need anything else!
Sincerely,
Consumer Relations
Ordered 2 caliper seal kits, they were in stock and at a great price. These were shipped very fast and received them much sooner that i expected.
Thank you for your feedback, Luke. We're glad to hear you received the caliper seal kits quickly and - from a positive price point - as we aim to provide clear, fast service and quality products moving forward. If you need any further assistance, please don’t hesitate to reach out.
Sincerely,
Consumer Relations
After looking all over the internet for a set of genuine AC Delco wiper blades which the merchant actually had in stock I decided to give CARiD a shot and glad I did.
Thank you so much for sharing your experience, Marshall! We're thrilled to hear you found the genuine AC Delco wiper blades you were searching for and that choosing our store made the process easy. We truly appreciate your trust and look forward to assisting you with any future auto needs.
Sincerely,
Consumer Relations
Found item easily, ordering was simple, price was fair, delivery was fast.
Hey Jeff, thanks a ton for the great feedback! We're really happy to hear you had an easy ordering experience and got your items fast—that’s exactly what we strive for. If you ever need anything else, we've got your back!
Sincerely,
Consumer Relations
Been a customer for years and multiple cars and upgrades to replacement parts and for others vehicles good products fair prices... good turn around delivery times as well...
Kenneth, thank you so much for your continued trust and kind words! We're happy to hear that our products and service keep meeting your expectations year after year—we truly appreciate having customers like you.
Sincerely,
Consumer Relations
The part I searched for and received was incorrect. I have ordered the same part on 3 occasions from different outlets and received the same part. Apparently my vehicle uses a one off part that is not listed correctly because even though I received a genuine GM part, It still has incorrect threads and will not fit. I will be returning the items. Thank you, Ed.
Dear Edward,
We sincerely apologize for the inconvenience caused by the fitment issue. Our team works hard to get it right 100% of the time, but this particular OE-restricted part was designed to replace a specific part number, which may have caused the mismatch.
Please check your email for further details and assistance with the return process.
Sincerely,
Consumer Relations
The salesman was very knowledgeable about the head lights I was buying and was very reassuring
Thank you, Charles, for sharing your positive experience. We're thrilled to hear the guidance provided made your purchase easier, and we look forward to assisting you with any future needs to keep you confidently on the road.
Sincerely,
Consumer Relations
When I put installed my mirror my mirror was working fine for 1 day and then the next day. My diverside mirror was not working.
Keith, thank you for taking the time to share your experience. We’re glad the mirror worked well initially, and we want to make sure your driver’s side is functioning perfectly—please reach out so we can assist with a quick solution. Your satisfaction means a lot to us!
Sincerely,
Consumer Relations
I am well satisfied with service and product. Thanks for the parts and the excellent service
Hi Thomas, thank you for sharing your experience and kind words. We're glad to hear you're satisfied with both the parts and the service—it means a lot to us. We look forward to assisting you again in the future!
Sincerely,
Consumer Relations
Order came on time and fast and everything that was promised was done
Thank you so much, Angel, for taking the time to share your experience. We're thrilled to hear your order arrived quickly and exactly as promised. Your feedback means a lot to us and motivates the team to keep delivering excellent service!
Sincerely,
Consumer Relations
Shipping is high. I don't think it needs to be that high. You shouldn't be required to have 50 characters for a review
Thank you so much for sharing your thoughts, Brenda! We appreciate your feedback on shipping and who’ve noted your concern about the review process – your input truly helps us improve and provide a better experience.
Sincerely,
Consumer Relations
Website is easy to navigate and shipping was fast. The right parts were delivered and were OEM.
Hi David, I’m thrilled to hear the parts arrived quickly and fit perfectly. It means a lot to know the website made your shopping simple. Thanks for sharing your experience!
Sincerely,
Consumer Relations
Well it is very well packaged and a very good looking product and an awesome price. You can't go wrong with these brakes.
David, thank you for your thoughtful review—we’re delighted the ceramic brakes arrived in great condition and with exceptional value. Your feedback inspires us to keep providing quality products that meet our customers’ high standards. If you ever need any assistance or advice on future purchases, we’re here to help.
Sincerely,
Consumer Relations
I placed my order on Thursday and it was delivered Friday! Thank you!
Thank you so much for taking the time to share your experience, Antonio! We’re thrilled to hear your order arrived quickly and hope it exceeded your expectations. If you ever need anything else, we’re here to help!
Sincerely,
Consumer Relations
I did the chat found that they were available. Thought about it. Chatted again about returns and quality. Then purchased them. Got them yesterday, just put them on. Watched the video on how to install. Looks great. Now need to figure out how to do the rebate.
Thank you, Luci, for sharing your experience! We’re glad the installation went smoothly and the video was helpful. If you have any questions about the rebate or anything else, please don’t hesitate to reach out—looking forward to assisting you again!
Sincerely,
Consumer Relations
Bought some tow mirrors from the website. They shipped super fast and look incredible when installed. Instal took about 30 minutes mostly figuring out the wiring but overall 10/10
Thanks so much for the fantastic feedback, Crystal! We're thrilled to hear the tow mirrors arrived quickly and that everything looks great once installed. If you ever need any guidance leaning those wiring details or ready for your next upgrade, we’re here to help!
Sincerely,
Consumer Relations
Quick shipping and great online shopping experience. Very helpful with the car model and parts
Ivan, delighted to hear your air intake arrived quickly and the shopping went smoothly—it's great when valuable support fits just right. If there’s ever anything else you need or any questions along the way, reaching out means we're here to help keep things rolling. Thanks for sharing such positive feedback!
Sincerely,
Consumer Relations
Expert help and prompt delivery. Satisfied. I was assured the accessory would fit and it did. Thank you so much.
Thank you, George, for sharing your positive experience. We're truly grateful for your kind words and pleased to know the accessory fit perfectly and arrived promptly. Your satisfaction means a great deal to us!
Sincerely,
Consumer Relations
I paid for expedited delivery but didn't get my part until two weeks later.
Dear Joseph,
We sincerely apologize for the inconvenience caused by the delayed delivery. According to our records, the longer transit time was due to barcode issues, which we cannot control once the package is with the carrier. We appreciate your feedback and are working to improve our service to better meet customer expectations. Thank you for bringing these concerns to our attention.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ryan, thank you for sharing your positive experience with us! We're glad the hood arrived safely and that our delivery service met your expectations. Your trust means a lot, and we look forward to serving you again.
Sincerely,
Consumer Relations