CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Great experience, packing needs a little more packing, big hole in box
Good customer service, and quick shipping. Always have the parts i need to work on my truck. Also i never have any issues with parts nor fitting on my Toyota truck. I always recommend Carid to my family and friends for parts.
Edward, thank you so much for your kind words and continued trust in us. We're thrilled to hear the parts meet your expectations and your family and friends know where to turn thanks to your recommendation! We look forward to supporting your truck projects in the future.
Sincerely,
Consumer Relations
Pleasantly surprise how quick the part came you guys are the best great service thank you.
Leeford, thank you so much for your enthusiastic feedback! We're thrilled we could get your part to you quickly and provide the great service you deserve. We truly appreciate your support and look forward to assisting you again in the future!
Sincerely,
Consumer Relations
I changed my mind after looking closer at my trailer twice and I was not treated as a crazy person. Thank you.
Mark, thank you for your kind words! We're glad we could support you without any hassle—your satisfaction is what matters most to us. Please reach out anytime you need assistance!
Sincerely,
Consumer Relations
George took my call on "Memorial Day". I needed a (discontinued) CAI Filter. George easily crossed referenced alternative Filters. I made my selection and it arrived within a few days.
Joseph, thank you for sharing your experience! We're glad George could assist you promptly on such a significant day and help you find the right replacement without any hassle. We truly appreciate your trust and look forward to supporting your needs in the future.
Sincerely,
Consumer Relations
Excellent and FAST service I'm a returning customer. They always meet my needs and match other companies prices.
Kevin, we truly appreciate your continued trust and awesome feedback. It means a lot to know we’re meeting your expectations with speedy service and value every time — we’ll keep doing our best for you!
Sincerely,
Consumer Relations
Not a good experience when you want to return an item I bought this part for my truck and it's probably the right one but the part doesn't fit because it's a fake part I mean it's not original
Dear Oscar,
We sincerely apologize for the fitment issue and understand your frustration. Our team works hard to ensure accuracy, and we're sorry we let you down this time.
We have already started the return process for you. Please check your email for details. We appreciate your feedback and hope for a second chance to better meet your needs in the future.
Sincerely,
Consumer Relations
The process of ordering was easy. Fast delivery. The driver side floor mat has a bad bend on the driver side edge. Very disappointed.
Hi Kathy, thank you for sharing your feedback and glad to hear the ordering and delivery went smoothly. We're sorry about the bend on the driver side floor mat and would like to make it right—please reach out so we can assist. Your satisfaction is important to us!
Sincerely,
Consumer Relations
I waited for a sale on the Yakima Double Haul fly rod vault. I chose CARID because the financing was 0% whereas other sellers/ third party charged interest. The box was destroyed by FedEx and taped. Hopefully the contents are not damaged in any way.
Ray, thank you for sharing your experience and choosing us for the sale, especially appreciating the financing terms. We're sorry to hear about the shipping damage and hope the vault arrived intact—please reach out if there’s anything we can do to support you further. Your feedback helps us improve styling both service and shipping.
Sincerely,
Consumer Relations
Working great and looking great had a great experience with carid
Melissa, thank you so much for sharing your positive experience! We're thrilled the tail lights are performing well and look fantastic on your vehicle. It’s great to know we could provide a seamless experience—hope to assist you again soon!
Sincerely,
Consumer Relations
Driver even delivered it all the way up the driveway and called me to let me know it's there
Hi Bailey, thank you so much for sharing your kind words! Knowing the delivery made your day easier truly means a lot to us — we’re always happy to go the extra mile. Looking forward to helping you again soon!
Sincerely,
Consumer Relations
Fast on time delivery. I was able to do my scheduled maintenance on time.
Henry, thank you for taking the time to share your positive experience. We're glad that our timely delivery helped keep your maintenance on schedule, and we look forward to supporting you with quality service again in the future.
Sincerely,
Consumer Relations
Looking for a reasonable price for a radiator. Found it on CarID. Got it here on time. Very happy with their service.
Hi Michelle, it’s wonderful to hear that you found exactly what you needed at a price that worked and that your order arrived on time. Thanks so much for your kind words; we’re proud to keep things straightforward and dependable for customers like you!
Sincerely,
Consumer Relations
Not sure if i received this package. There was no order number, reference, part number etc. There was no other way to identify what it was.
Dear Dennis,
Thank you for your feedback. According to tracking, your package was delivered on 5/30. Please check your email for delivery details and confirm if you have received it. We apologize for any confusion and are happy to assist further if you still haven't received your order.
Sincerely,
Consumer Relations
The package arrived on time no issues. The headlights were simple to install and great color.
Amber, thank you so much for your kind words! We're thrilled to hear the headlights arrived right on time and were easy to install—enjoy the great color and be safe out there! If you ever need anything else, we're always here to help.
Sincerely,
Consumer Relations
Very good response fast delivery. They are badass! Good product sold. I recommend it.
Hey Jose, thanks for the awesome feedback! We're thrilled you loved the fast delivery and great product—sending gear built to impress is always the goal. Appreciate you recommending us!
Sincerely,
Consumer Relations
I am really pleased of how quick my order came and everything was perfect
Junior, it’s fantastic to hear your order arrived quickly and everything was just right! Thank you for sharing your positive experience—it truly means the world to us. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Ordered two front shocks and two rear shocks. And got sent four front shocks
Dear Justin,
We apologize for sending the wrong shocks and for the inconvenience caused. We want to make this right and assist you with getting the wrong parts replaced. Please check your email for instructions on how to start the return process. Thank you for bringing this to our attention, and we appreciate your patience as we resolve this issue.
Sincerely,
Consumer Relations
I was ordering it for a vehicle. Part came in. Found it online and liked it. So I used my card to buy it.
Thank you, Richard, for taking the time to share your experience. We're glad you found exactly what you needed and hope the part works flawlessly for your vehicle. We’re here anytime you need trusted quality and support!
Sincerely,
Consumer Relations
It was cool, I couldn't find where they put it at first but I guess that's not your guy's fault. It got rained on so it's pretty messed up when I found it but overall I'm glad I got it.
Thank you, Denmark, for your honest feedback—it’s great to hear that you’re glad to have your item even if the experience wasn’t perfect. We’ll look into improving our delivery conditions. Feel free to reach out directly next time so we can ensure everything arrives in optimal condition.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Rodney, for your feedback and for choosing us—a great experience means a lot. We appreciate your honesty about the packaging and will work on improvements to ensure every box arrives in perfect condition. Looking forward to serving you again!
Sincerely,
Consumer Relations