CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Back in june 2025 very happy, saleman Joe Or. Z from CariD, delivery shipping, new rims 5 fit to a tee, everything the sale man said " 5 stars " im very happy. When needed i would buy again.
Very easy to place order, received everything as described. Front bull bar & Rear bumper gaurd was direct bolt on & fit perfectly …..
Dear Michael,
We’re so glad to hear your order was easy and hassle-free. It’s great that both the bull bar and rear bumper guard fit perfectly as described!
Sincerely,
Consumer Relations
Bought replacement wheels and tires.
Great selection perfect fitment would definitely recommend and return my business
Thank you for the fantastic review, Michael!
We're thrilled to hear our selection and fitment met your needs perfectly. We look forward to going the extra mile for you again anytime!
Sincerely,
Consumer Relations
We ordered a fender and bumper and grill for our GMC Sierra. He was little beat up that's why his name is Jethro. Everything came when it was supposed to. The fender was a little dented up probably from the shipping but we should be able to get it taken care of when we send for paint so I'm not too worried. Overall a great experience will definitely order more stuff again
Hi Jessica, thank you for your thoughtful feedback!
We’re thrilled your order arrived on time and appreciate your understanding about the dented fender - please let us know if there’s anything more, we can do.
Looking forward to helping with your future projects!
Sincerely,
Consumer Relations
They were suppose to be delivered in 4days from purchase. However they took 10 days which was mostly FedEx fault but they didn't even ship for 3 days from date paid in full and was suppose to arrive in 3-4 days.
Greg, thanks so much for the honest feedback and for your patience with the delay—you’re going to love those wheels once they're on your vehicle! We appreciate you choosing us and are here if you need anything else down the road.
Sincerely,
Consumer Relations
The first set of wheels I purchased were placed on a Back Order status of which I was good on waiting. Date came, still no wheels. I was told they were still on back order and would have to wait longer... didn't want to wait anymore so I purchased the same wheels but in a different color. Very professional and great people to deal with. The wheels were shipped to me immediately. Packaged extremely well. Love how they look on my car. Happy with my purchase!
Thank you so much, Nellie, for your understanding and kind words throughout the ordering process. We're thrilled to hear you love how your new wheels look and are happy with your purchase. We truly appreciate your support and look forward to serving you again!
Sincerely,
Consumer Relations
The undercover fit well, the site was able to identify the exact part that would fit my car, and order was delivered on time.
Thank you, Sean, for sharing your experience with the undercover fitting and our service. We’re delighted to hear that we could help you find the perfect part for your Kia K5 and that the order arrived on time. It’s always our goal to make your purchase easy and reliable.
Sincerely,
Consumer Relations
Its got a lot of categories for parts you need for almost any car or year you need and you can find the right parts in nice separate lists from engine parts to starters and more with great prices.
Eduardo, thank you for your thoughtful feedback and for highlighting the variety and organization we strive to provide. We're thrilled to hear you found what you needed at great prices—it's customers like you who make our work rewarding!
Sincerely,
Consumer Relations
Never had any issues with fitment or products ordered from carid. Everything showed up and functioned as advertised
Thank you, Shaun, for your enthusiastic feedback! We're delighted to hear your lights fit perfectly and performed as expected—your satisfaction means a lot to us, and we look forward to serving you again.
Sincerely,
Consumer Relations
Everything was excellent even the customer service! I have no complaints and I will definitely use them again.
Thank you so much for your kind words, Elizabeth! We’re thrilled to hear you had an excellent experience and appreciate your continued support. We look forward to assisting you again soon!
Sincerely,
Consumer Relations
Everyone was super helpful I got my deliveries quick and efficiently. My rims were perfect and fit and they're absolutely beautiful
Mason, thank you so much for sharing your experience! We're thrilled the rims fit perfectly and the delivery was speedy—we truly appreciate your kind words and hope to assist with your next upgrade.
Sincerely,
Consumer Relations
Great. Delivered very quickly. Exactly what we ordered. No issues at all.
Thank you so much for the kind words, Joshua! It’s great to hear your order arrived quickly and hit the mark perfectly. We’re thrilled everything went smoothly for you and look forward to helping out again anytime.
Sincerely,
Consumer Relations
I like your website to find correct parts for the vehicle. I often don't purchase parts from carid because of shipping charges that make parts more costly than other vendors.
Thank you, Donald, for sharing your positive experience with our website. We're delighted it’s helpful in finding the right parts for your vehicle and appreciate your honest feedback about shipping—your input helps us consider ways to improve. Please know we’re here whenever you need support or have questions!
Sincerely,
Consumer Relations
Items received as expected. The items ordered were delivered exactly as described.
Thank you, Ben, for sharing your positive experience! We're glad everything arrived just as described and met your expectations. Your confidence in us means a lot, and we're here whenever you need us again.
Sincerely,
Consumer Relations
The piece was quite close to the quality of an OEM part that is double the price I paid. I would definitely buy from this place again.
Thank you, Mitchell, for sharing your positive experience! We’re thrilled to hear the quality and price exceeded your expectations, and we look forward to helping you find the perfect parts again in the future. Your satisfaction means a lot to us!
Sincerely,
Consumer Relations
Delivery time and condition of wheels were great just took a long time for the lug nuts to arrive
Thank you for your thoughtful feedback, Mike. We’re glad the wheels met your expectations and appreciate your patience with the lug nuts’ delivery time; we’re working to improve shipping speed and hope to provide a smoother experience with future orders.
Sincerely,
Consumer Relations
It was a super easy process and they have a great selection. Will use them again if the need arises.
Thank you, Richard, for sharing your positive experience! I’m glad to hear the process was easy and you found what you were looking for. We look forward to helping you again whenever you’re ready.
Sincerely,
Consumer Relations
Everything except the led halo lights are working. I wonder if the harness is faulty
Dear Robert,
We’re sorry to hear about your experience. We’ve reached out via email to gather more details so we can look into the issue with your LED halo lights and get this resolved. Your feedback is important, and we appreciate your patience as we work to assist you.
Sincerely,
Consumer Relations
After the sipper left and after an hour of unwrapping, there was a ding on the top rail, just a small one, so I chose not to make a big deal of it, since I let the driver go. It all turned out well. Barely noticeable.
Thank you for sharing your feedback, Rebecca. We’re glad everything worked out well in the end and appreciate your understanding. Please don’t hesitate to reach out if there’s ever anything we can assist with to ensure a perfect experience in the future.
Sincerely,
Consumer Relations
El servicio de compra y envio fue muy bueno, compre una pieza plástica para mi tiguan 2023, y a pesar de que es la misma pieza si hubo una pequeña brecha de mm. En diferencia a la original.
Enrique, thank you for your positive feedback and for noting both the great service and the slight variance with the part—your respectful attention to detail illustrates how we continually strive to provide quality and honesty. We value your trust and look forward to supporting your vehicle needs in the future.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jeff,
Thank you for sharing such positive feedback and for recognizing Joe’s support—it means a lot! We’re thrilled the rims fit perfectly and that your experience was worthy of 5 stars.
Sincerely,
Consumer Relations