CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Go on the website and buy what you want spending a bunch of money and what they sell you doesn't go to the vehicle bunch of bull$#*! I say! They are complete scammers I would never recommend or by anything from them ever (They suck!).!
I order a "Replace" brand wheel from CARiD and once I had a tire mounted on it you could see that the rim lip has a slight bend in it. I contacted CARiD who said they would contact the mfg who in turn stated it could not be returned since it was mounted so CARiD thanked me for shopping with them. ARE YOU KIDDING ME? Stay away from CARiD and Replace brand wheels.
Ordered brushgaurd for 2011 Toyota 4Runner. It was supposed to be in stock,
They lied about that. They sent me a tracking number after about 10 days. Tracking number gave an estamated delivery date of 'arch 7 but said the order is in Riverside Ca awaiting drparture. Been saying that for 10 days. Yesterday was march 7th. Checked tracking number this morning and says unable to estimate delivery date. I have sent many emails and have even asked them to cancel order and refund my money ( $756). I keep getting responces back saying my order is on the way. Do not buy from this company. I tead reviews last night and most people have had serious problems from carid. Late or nonexistant deliveries, wrong or missing parts, blemished or damaged parts. Buyer beeare. You have been warned.
I ordered a simple replacement grille for my classic truck. I entered all the correct information (per their ordering specifics) and even received a confirmation of this, being accurate. I received the grille - to an entirely different vehicle! No biggie, just send back and get a credit and correct replacement, right? Not even close! I had to take pictures of the product and labels of packaging, email to them as proof and wait. And wait. And wait. After nearly 3 weeks (and talking with 3 different CS Reps), I finally received a return shipping label. I was told this is a necessary process due to all the fraud they deal with. Anyway, VERY PAINFUL return process despite there site contending a "simple return process". Apparently all their customers are dishonest until proven otherwise. There are lots of other on-line parts resources. I do not recommend these folks. Just sayin...
Ordered an upper control arm kit and it was missing over $100 in parts. They put you on hold until you hang up or they hang up on you. Happened twice.
Delays after delays in shipping. Very poor service. Shipped wrong part and made me pay for a new one to be shipped. Submitted inquiry to company and still have not had a response.
They sent me the wrong seats for my car and did not notice it until 60 days later and they would not exchange them. $660 these people are rude crooks! Buy elswhere
Car Id is absolutely horrible, there customer service is rude and don't know what there talking about! I ordered a valance, they sent me the wrong one you can clearly see, and they won't refund the difference or help me out in any way because according to them the part number on the box is right so that means its the correct part placed in it. BULLSH*T. These people are a poor excuse for a company. DO NOT BUY THINGS FROM THEM! I will add that they gave me the refund just to satisfy me because I told them I was going to write horrible reviews.
Ordered a part that came in damaged for $380 and the best they could do was give me a $25 credit with no exchange or repairs. This was after I had to take it to a body shop for an estimate to repair and was quoted $170 to repair. DO NOT BUY FROM THEM
They have everything you need to modify your car website is easy to navigate and order, you can track your products easy
Wrong item, missing parts, bad customer service, I highly NOT recommended CARID... sorry is the true.
Tony Arias.
Or over the hood for a 98 Tahoe got a 98 s10 Chevy pickup Hood Cal Induction 2 inch black they told me it will cost me $99 to send it back I think its b******* that I will pay the shipping to send it back when they messed up on the order is www.carid.com they suck
My son wanted some accessories for his truck and told me to look at CARiD. I was able to find the specific items for his truck, ordered and that was it. The items came perfect with no problem.
I bought the custom seat covers for my 2013 Camaro convertible. First the black that they use looks like dark blue with the top down and looks odd with the real black that is in the car. Second the cutout for the round button for the seat belt holder strap must have been done by Stevie Wonder with a dull butter knife because it it 3x larger than the button and there is no chance of tucking it behind anything. I just sewed it up and it looks stupid. Then like an idiot I bought the rear seat covers because I wanted them to match (at least) and they sent me the covers for a non-convertible. Like a moron I was busy and I left them in the box and by the time I went to put them on and realize that the seat cover had way more holes for the seatbelt... it was past their 30 day time limit and they only offered me a $25 gift card against another purchase with them. Yeah right, I'll buy something from CarID when hell freezes over.
They have a good thorough site. I plan to do more business with them. I purchased some LED colored lights for my Corolla-- pretty cool. I may upgrade to more and brighter- this was my first in purchasing colored LED. Shipping was a day quicker than they had estimated. Good Company
The guy (can't remember his name and can't find the follow up email he sent) who took my call was very helpful and accommodating. He made sure I was ordering the right Roll-n-Lock for my truck. He was very friendly and helpful and answered all my questions with expertise. When it got here, it fit perfect and looks fabulous! The directions were clear and precise. I am very satisfied and will order from CARid again if I need anything else!
Alway have what I need. And always delivered when they say it will be. Thanks again for the great service
Steve was a very great customer service representative. He took care if me right away and matched my price. I will be returning for more parts.
So it's been 3 weeks and the corsa extreme is getting louder. And my Chrysler 300 s 2013 5.7 sound more European then Muscle MORE LIKE A Mercedes Benz c63 AMG so the point in this review is that corsa is the best hands down I love. It
I have found Carid to be very helpful when ordering and assuring order is correct or does everything to make sure order is corrected.
About the Business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products. Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats. At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members