From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Fine. Would have liked for it to not have taken so long but that was okay.
This was an overall good experience in which I paid a reasonable price for a pair of headlights. However, my concern was receiving the headlights separately. This made me overreact and assume that my complete order had not been shipped when in fact both headlights were shipped but at separate times. Other than this, I would rate the experience very good.
Thank you so much for your honesty, Chris—it means a lot. We're glad you found the prices fair and delivery quick, and we appreciate your understanding about the slight shipping confusion. Your trust is important to us, and we'll keep working to make every aspect of your experience seamless.
Thank you,
Consumer Relations
Exact paint match and great quality 🖤…………………………………………….
Joshua, thank you sincerely for sharing about the perfect paint match and the quality—it means a lot to us that our efforts meet your expectations. We're grateful for your trust and look forward to continuing to support your needs with products you can rely on.
Thank you,
Consumer Relations
Hi I reveive it my stuff yesterday i will gonna install on my car on next friday and see how is going
Thank you for sharing your experience, Youri! We’re excited for you to install the brakes and rotors and hope they exceed your expectations. If you have any questions once they’re installed, don’t hesitate to reach out—helping you get the best performance is our priority.
Thank you,
Consumer Relations
Send me wrong part Waiting for my money back & Very long process for returning my money.
I have to pay for second part bcuz they said again at the ment time.
What's is going on?
Very unsatisfying Frustrated
Dear Edwin,
We apologize for the inconvenience. According to tracking information, the wrong part has not yet been returned, and your full refund will be processed once we receive it. We have provided a pre-paid shipping label for the return. Your replacement part is scheduled for delivery on 6/19.
Please check your email for details. We understand your frustration and appreciate your patience as we work to resolve this issue promptly.
Sincerely,
Consumer Relations
This 3rd time it did worked good. So I just Wana say thank you for make it happened.
Thank you so much for your patience and perseverance, Martin. I'm truly glad we could get everything sorted out for you on the third try, and your kind words mean a lot to our team. If you ever need anything else, we're here to help!
Thank you,
Consumer Relations
Thank you so much for your kind feedback, and we’re glad the ordering and delivery went smoothly. If you need assistance with an exchange for the correct size or any other product, please don’t hesitate to reach out—we’re here to help and look forward to serving you again!
Thank you,
Consumer Relations
Awesome product was as described and customer service was great also the price was brilliant
Thank you so much, Amos, for your kind words! We're thrilled to hear that you found everything just as expected and appreciated our customer service and pricing. Your satisfaction means a lot to us, and we look forward to helping you again soon.
Thank you,
Consumer Relations
Have been looking for this part for a long time. Finally found the right part for this Jag. Gave all the specifics and they were very helpful. Thank you.
Lani, we’re so happy to hear you finally found the perfect part for your Jag! Thank you for sharing your positive experience—helping knowledgeable customers like you is what we love most. Please let us know anytime you need a hand!
Thank you,
Consumer Relations
Arrived on time for the most part. Good product easy to install.
Thank you, Lou, for your thoughtful feedback. We're glad to hear the product met your expectations and was easy to install—your satisfaction is our top priority. Looking forward to serving you again for any future needs.
Thank you,
Consumer Relations
Bought the Takeda CAI for my wife's 12 Civic LX and everything fit perfectly and the throttle response is ALOT better! Plus the customer service reps here are so quick and easy to work with it really makes everything smooth sailing
Thank you so much for sharing your experience, Anthony! We're thrilled to hear the Takeda CAI worked great on the ’12 Civic LX and that our team made the process smooth for you. We appreciate your feedback and look forward to helping out anytime you need.
Thank you,
Consumer Relations
Order to hydro boost from this company received it installed it paid $560 to install it leaked I sent the part back I had to buy another part that was OEM and now they sent me a replacement part and now I'm stuck with a part that I don't need
Dear John,
We apologize for the inconvenience you've experienced. Please note that our warranty for refunds applies only within 30 days of delivery; after that, we offer a replacement for the same part. Since your installation and issues occurred outside this window, we regret we cannot process a refund.
We appreciate your feedback and are committed to improving our service.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Audi dash mat fits great thank you! Service was exceptional!
Thank you so much, Sylvia, for your wonderful feedback! We're thrilled to hear the dash mat fits perfectly and that you enjoyed exceptional service—customer satisfaction like yours genuinely motivates us every day. Looking forward to assisting you again in the future!
Thank you,
Consumer Relations
The box was labeled correctly, the packing slip showed the correct part number, but the actual part was different. Customer service helped to get the correct part ordered and gave me a 5% discount, so there is that. Still, kinda meh on the overall experience.
Dear Mark,
Thank you for sharing your feedback. We apologize for the initial mix-up with the hitch receiver and appreciate your patience in working with our customer service team to resolve it. We are glad the issue was ultimately addressed, and your acknowledgment of our support means a lot. We are continuously working to improve our processes to ensure a smoother experience in the future. If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
The replacement part fit. No issues. Will order another one if required in the future.
Thank you, Robert, for sharing your positive experience! We're glad the replacement part fit perfectly and appreciate your trust in us for future needs. Looking forward to serving you again soon.
Thank you,
Consumer Relations
I needed to replace headlights. CARiD was suggested to me as a good place to get the items needed. I had what I needed ordered in minutes and it was easy to do.
Thank you, Thomas, for sharing your experience. We're glad to hear the ordering process was quick and easy, and that you found what you needed without any hassles. We appreciate your trust and hope you'll choose us again for any automotive needs.
Thank you,
Consumer Relations
The speed of arrival was awesome. The fit was great. BUT, I am receiving several emails a day. That's way too much. I plan to use you again, but I'm gonna have to unsubscribe to stop the emails.
Thanks for the awesome feedback, Charlie! We're glad the part fit well and arrived fast. Sorry about the extra emails—feel free to unsubscribe anytime, and we look forward to helping you out again soon.
Thank you,
Consumer Relations
Purchasing was great. Shipping sucked took over 2 days to make it from Texas to Wisconsin, took over 2 weeks to make across the state. Called shipper to confirm address and make sure I receive a heads up call yep yep. Finally CARiD calls, the shipper says address takes them to middle of cornfield, why didn't I get a heads up call because I know the address can be tricky sometimes. Literally the day I get them started out on the address I reiterate heads up call yep yep there's a note the truck shows up within an hour and no call so now im not there to inspect for damages after making its 5th trip out in the truck for delivery. Part was fine but a lot of time and energy spent for nothing
Dear Rob,
We are sorry to hear about your experience. We understand how frustrating it can be to wait longer than expected and to not receive timely updates. We are actively working to improve our shipping processes to ensure more reliable and transparent service in the future.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
I ordered new taillights. Fit perfectly and look great. Person that I spoke with was very helpful and polite.
Thanks so much for the fantastic feedback, Kent! We’re thrilled to hear the taillights fit perfectly and that our team could assist you during your order. If you need anything else, just give us a shout!
Thank you,
Consumer Relations
Got the radiator the next day. Was a perfect fit and my cars back up and running
Thank you, Brandon, for sharing your experience! We’re glad the radiator arrived quickly and fit perfectly, getting your car back on the road without delay. Your feedback means a lot to us.
Thank you,
Consumer Relations
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your thoughtful review, Tracy! We truly appreciate your patience with the delivery time and are glad everything arrived as described. We look forward to serving you even better in the future!
Thank you,
Consumer Relations