From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Was able to find my correct fit rear break wear sensor on this website fast and with options unlike some other websites that just give general descriptions. CARid gives the details that are hard to find
It was great no problem with my order it made on time will most definitely use this company again
Thank you, Keta, for your kind words! We're thrilled your order arrived on time and everything went smoothly—looking forward to helping you with any future needs. If there's ever anything more we can do to perfect your experience, please don’t hesitate to reach out!
Thank you,
Consumer Relations
Very easy and fast service great prices on great products will definitely use Carid in the future for my auto parts needs!
Thanks so much, Victor! We're thrilled to hear you had such a smooth and positive experience, and we’re excited to be your go-to voice for auto parts needs in the future. Looking forward to helping you out again soon!
Thank you,
Consumer Relations
Didn't have the rims I originally ordered, so someone from customer service Called me for a different option. Don't love it, but it works this is my second time ordering from carid it is a good website to order from…
Hi Josh, thank you for sharing your experience and being a returning customer! We’re glad our team could assist you even if it wasn’t the perfect fit this time—your feedback helps us improve to serve you better next time. Looking forward to helping with your future orders!
Thank you,
Consumer Relations
Website was easy to navigate, part fit my car, shipping was a little expensive.
Thank you for sharing your experience, Brian. We're glad the website was easy to use and the part fit perfectly, and we appreciate your feedback about the shipping cost as we continuously work to offer the best value possible.
Thank you,
Consumer Relations
Local auto stores didn't have the part I needed for an older car.
Hi Linda, thank you so much for sharing your experience! We're thrilled we could provide the part you needed when it was hard to find elsewhere. Your feedback truly motivates us to keep delivering our best service.
Thank you,
Consumer Relations
Found the parts that i need on an excellent price. Great support!
Hector, thank you so much for your kind words! We're thrilled to hear you found exactly what you needed and experienced great support along the way. We truly appreciate your trust and look forward to helping you again in the future.
Thank you,
Consumer Relations
Sunshield was easy to order but took longer to arrive than was stated but that's not a big deal. The sunshield was not the quality I expected and certainly not worth what I paid. Also I ordered the sunshield to fit the Rav 4 without the windshield rain sensor but recieved the one made for the rain sensor and it does not give the coverage I was hoping for.
Dear Ron,
Thank you for your feedback. We apologize for the delay and any inconvenience caused.
We would like to learn more about the issue so we can assist you further.
Please check your email for additional details and reach out to us so we can resolve this to your satisfaction.
Sincerely,
Consumer Relations
...
Thank you so much, Lloyd, for sharing your enthusiastic experience with us! We're thrilled to hear you're happy and truly appreciate your support—it's always a pleasure assisting you. Looking forward to serving you again soon!
Thank you,
Consumer Relations
Perfect communication and fast delivery. I will order again from them.
Thank you, Mansour, for your kind words and positive feedback. We're delighted our communication and delivery met your expectations, and we look forward to helping you with your next order soon.
Thank you,
Consumer Relations
The delivery was accurate and timely. I appreciate it very much-
Thank you
Thank you so much for your kind words, Brian! We're thrilled to hear that the delivery was timely and met your expectations. We appreciate your support and are here whenever you need us next.
Thank you,
Consumer Relations
I ended up returning the part I thought I needed but the return process was fast and the service was helpful
Thank you, Skyler, for sharing your experience and your kind words. We’re glad the return process was seamless and our team could assist you effectively. Your feedback motivates us to keep providing fast, helpful service whenever you need it.
Thank you,
Consumer Relations
Fast ship and well packaged. Excellent price. Looking forward to finishing out my 2025 Toyota Tundra
Thank you, Robert, for sharing your experience! We’re thrilled the leveling kit and running boards arrived quickly and met your expectations—can’t wait to see your 2025 Toyota Tundra raised and ready to roll. Drive safely and know we're here for you whenever you need.
Thank you,
Consumer Relations
Got a new climate control module and it only fixed my defrost and fan
Dear Rhonda,
We are sorry to hear about your experience. We strive to provide complete solutions, and it’s disappointing to know we didn’t fully meet your expectations.
We recommend consulting with a professional technician, as the issue may involve more than just the control module. If problems persist with your climate control system, please contact us at support@carid.com for further assistance.
Sincerely,
Consumer Relations
The bumper spoiler looks amazing on my car. Can't wait to install it.
Jonathan, we're thrilled to hear the bumper spoiler exceeded your expectations and looks great on your car. We can’t wait for you to enjoy the soon-to-be installation — thank you for sharing your enthusiasm with us!
Thank you,
Consumer Relations
Fast shipping, and arrived in good shape. ***** Was a hood, so was pleased it showed up undamaged.
Mark, thank you for taking the time to share your experience! We're thrilled to hear your hood arrived quickly and in perfect condition—news like yours makes our day. Looking forward to assisting you again soon!
Thank you,
Consumer Relations
Fast Shipping... Excellent description of item... Fit perfectly
Thank you, Peter, for your kind words and for taking the time to share your experience. We're thrilled the heat shield fit perfectly and arrived quickly—that’s exactly what we aim for! Your feedback means a lot to us.
Thank you,
Consumer Relations
Website was easy to navigate, easy to make selection specific to my model.
Thank you, Private, for your kind feedback. We’re glad to hear the website made it simple for you to find the right seat covers. We appreciate your support and look forward to serving you again!
Thank you,
Consumer Relations
Requested a whole sale account being a repair/add on shop, was told i would have to call in orders which sounds like someone is just trying to make commission off of me. I should be able to just look up parts on my account and get price and availability and order. Calling in takes too much time expecially when quoting. And only 5-10% off is horrible.
Dear Adam,
Thank you for your feedback. We understand that a streamlined wholesale process is important, and we apologize for any inconvenience. We are continually working to improve our online ordering system and pricing options for our repair and add-on shop partners. Your input is valuable, and we will consider it as we evaluate ways to enhance our service.
Please feel free to reach out directly at support@carid.com if you need assistance or have further suggestions.
Sincerely,
Consumer Relations
No hassles on order, very simple order instructions and delivery was done in a timely manner.
Juan, thank you for sharing your experience and acknowledging our straightforward order process and timely delivery. We truly appreciate your feedback and look forward to serving you again in the future.
Thank you,
Consumer Relations
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Andrew, thank you so much for sharing your experience—we’re thrilled to hear you found exactly what you needed quickly and felt informed by the detailed descriptions. It means a lot that our site made your search easier. We truly appreciate your support!
Thank you,
Consumer Relations