From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Thanks for quik return! I will be ordering more in the near future. This has to ne the quikest response I've ever had.
Greatjob!
Overnight delivery. Great quality and easy to use website with great pricing! Photo in product description was helpful for me to confirm it was what I needed. I will definitely use this company again.
Jen, it’s fantastic to hear that your first experience exceeded expectations and the photo really helped confirm your order. We genuinely appreciate your enthusiasm and look forward to supporting your needs with the same level of quality and speed every time!
Thank you,
Consumer Relations
Part came as mentioned. Was protected during shipping. Had no defects. Just like OEM.
Thanks so much, Devonte! We're really glad the part arrived safely and just as expected – your trust means a lot to us. Looking forward to helping you out again whenever you need anything!
Thank you,
Consumer Relations
It was very easy to order and it arrived on time as stated thank you
Thank you so much for sharing your experience, James! We're delighted to hear the ordering process was smooth and your trailer hitch arrived right on time. Your kind feedback means a lot, and we truly appreciate your support!
Thank you,
Consumer Relations
Best price on the best windshield sun shade/screen to protect your dash! Not a cracked dash in any of my 20 year plus old vehicles - if you use them they work.
James, thank you for sharing your trust. We’re proud to offer affordable, effective products that stand the test of time and look forward to helping you with any future needs. Your ongoing support means a lot and motivates us to continue providing quality and value.
Thank you,
Consumer Relations
Had them put on in about 20 min. Great product. Will definitely recommend
Thank you for sharing your experience, Vincent. Knowing the product met your expectations and was quick to use means a lot to us. Your recommendation truly motivates us to keep delivering the best.
Thank you,
Consumer Relations
The person that took my order didn't know what he was talking about. The second person Mr Doug was very knowledgeable. Should I need parts in the future I will call him directly. Thanks
Dear Don,
Thank you for your feedback. While we strive to process and ship orders promptly, transit times are managed by the carrier, and delays can occur beyond our control. We apologize for the inconvenience caused by the delay and appreciate your patience. If you have further questions or need assistance, please contact us at support@carid.com. We look forward to serving you again.
Sincerely,
Consumer Relations
So far my experience seems pretty smooth for the most part. They had different taillights I was interested in for my vehicle since it a old truck. I also like I had options vs. Having 1 or none
Thank you, Aye, for sharing your experience! We're glad to hear the variety of taillight options made things easy and that your purchase is off to a smooth start. If you ever need additional parts or assistance, we're here to help keep your truck running strong.
Thank you,
Consumer Relations
Ordered a fog light replacement Was exactly the right item and fit perfectly. Shipping was pretty fast
Erika, thank you for sharing your great experience. We’re thrilled the fog light cover fit perfectly and arrived quickly—your satisfaction means everything to us! Looking forward to serving you again soon.
Thank you,
Consumer Relations
Got tracking information the same day it arrived and all that 2 weeks earlier than expected
Linda, we’re thrilled to hear the delivery was faster than expected and communication was clear every step of the way. Your trust means a lot, and we're always here to make sure you have a smooth and effortless experience. Thanks again for sharing your positive feedback!
Thank you,
Consumer Relations
First Randall went above and beyond. He even called GM in Texas for the OEM parts. To make it short my complete strut assembly is not made. Must buy all parts and then put together. Had to return Monroe VS-*******. It really replaces by electronic suspension (Z55) to none. Return was very simple, just waiting on CARiD to receive and then credit my card. My Thanks to Randell and Tyrese.
Jose, thank you so much for sharing your experience and recognizing Randell and Tyrese’s dedication to helping you find the right parts. We strive to make every step straightforward and appreciate your thoughtful feedback—your satisfaction is very important to us.
Thank you,
Consumer Relations
Excellent product okay customer service. I didn't like the issue of having to pay a extra $44.27 for a replacement rim.
Thank you, Reginald, for your thoughtful feedback and kind words about the rims. We value your input and will use it to continually improve our service. It means a lot to us to have your support and trust moving forward.
Thank you,
Consumer Relations
Easy ordering, good price, quick service, haven't had chance to install yet
James, thank you for taking the time to share your experience – we're glad to hear the ordering process and service met your expectations. If you have any questions when it’s time to install those lights, feel free to reach out anytime; we’re here to help make sure everything goes smoothly.
Thank you,
Consumer Relations
Easy to find parts with their search engine and drop down menu choices Parts delivered quickly, would use them again in the future
Thank you for sharing your experience, Chip. We're glad to hear our search tools and fast delivery made finding the right parts simple for your project – we look forward to serving you again whenever you need!
Thank you,
Consumer Relations
So far so good. Check engine light turned off. Just waiting to smog it
Thank you, Christopher, for sharing your positive experience with our product and I’m glad to hear the check engine light is off. We look forward to helping you with any future needs to keep your vehicle running smoothly. Don’t hesitate to reach out if you need assistance after your smog test!
Thank you,
Consumer Relations
Bought good and hinges they are direct replacement parts. Seem to be of good quality. Shipping cost were outrageous but that's me I'm cheap
Thank you, Gregory, for your honest feedback and kind words about the quality of the parts; we truly appreciate your business. We’re glad the replacements fit well, and we’re constantly evaluating our shipping options to provide the best value. Your support means a lot to us!
Thank you,
Consumer Relations
The first grill was damaged from the place it was shipped, not during shipping. Some should have noticed that when it was placed in the box.
Thank you so much for your honest feedback, Elton—I truly appreciate your patience and understanding during this experience. We're committed to carefully inspecting every item before it’s packed to ensure quality, and your experience helps us improve those efforts. Glad you’re happy with the second grill, and please reach out if anything else comes up!
Thank you,
Consumer Relations
Helped us find the right one that we needed for our new Ram truck
Lin Bill, we’re so glad to hear we could help you find the perfect right side tail light for your Ram truck. It's always rewarding to know our team made the process easier and just what you needed. Thanks for sharing your experience!
Thank you,
Consumer Relations
This is my second time using CarID. I highly recommend using them for all your custom car needs.
Joe, thank you so much for your continued trust and wonderful recommendation! We’re thrilled to have helped with your custom car needs again and truly appreciate your loyal support.
Thank you,
Consumer Relations
Was here when I got home from work yesterday was in good condition no issue with any damage part was in great condition
Thank you for your shining feedback, Tony. We're glad your part arrived on time and in perfect condition—our team takes pride in ensuring each order meets that standard. Looking forward to supporting you with your next purchase!
Thank you,
Consumer Relations
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Richard, thank you for your kind words and for recognizing our quick response! We're thrilled to hear you had such a positive experience and look forward to continuing to exceed your expectations with every order. Your trust means a lot to us!
Thank you,
Consumer Relations