Few days ago, I booked a Mitsubishi ASX car through CarFlexi to travel around Tasmania, Australia for a week in December 2020 but I had to cancel my reservations due to personal reasons. They provided me with the cheapest prices for car rental and insurance cover for theft & damage excess reduction -I saw on the internet when I booked this car.
The physical car provider is East Coast Car Rental - a reputable brand in Australia with near new cars. I had hired East Coast's car in Australia a number of times in the past.
Carflexi took a refundable deposit from me during the booking.
I have made some queries before cancellation with CarFlexi's online team based in Greece. Except the time difference between Greece and Australia, they had been always prompt in their communications. They assured me that my booking would be cancelled free of cost and I would get my deposit fully refunded (as per terms of the booking).
Upon cancellation, I found that everything they had said was unquestionably correct. I had booked the car through my pay pal account so there was a delay in getting my refund deposited to my bank -which of course was quite reasonable.
I read some negative reviews against Carflexi but I have experienced everything above my satisfaction level.
I have not driven a car booked through CarFlexi yet. But my above experiences have made Carflexi trustworthy to me like any reputable online car rental companies. I shall happily book my next car through Carflexi, if the car I shall need will be available through their website at a competitive price.
I like to specially thank Ms. Helen F of CarFlexi's Greek Customer Service team for her humble and prompt response over emails to me always. She always made me feel comfortable with CarFlexi's booking and cancellation processes.
Happily recommending CarFlexI for booking your future cars.
Never going to use u service again! Warning!
Scammers who provided scammers! People's should to know & avoid that service!
Directions on voucher lead us astray. Nobody knew or heard of them. No refund. Possible Fraud? Avoid
Dear Robyn R.,
Thank you for your comments.
Could you please advise your voucher number in order to check this issue raised and be able to respond to your request?
Thank you for your response.
Kind regards,
CarFlexi.com
I cancelled a booking and sent an email regarding my refund,no response from the company. Can i please get my refund.
Seemless service as per previous experience. Iäve used the service before and was happy with it, so am a repeat customer.
Paid and never got the car or the money back, no one ever showed up on time and place fixed up. They refused to admit that they were wrong.
Dear Johnny M.,
Thank you for your comments.
Please kindly advise your voucher number in order to check further.
Thank you.
Kind regards,
CarFlexi.com
I found the site easy to use.It came up with the best price, even beating going direct with the rental company.
Fast and efficient payment.
The car which way over price with the insurance that they did not have and try to charge me $250 because I didn't want to take the car
Dear Alonzo M.,
Thank you for the review and for giving us the opportunity to assist you. Could you please tell us the Voucher number to check the case further?
Thank you in advance.
CarFlexi.com
Great service at a great price. Fast and a very clear and simple way to book your rental cal. I definitely recommend it.
They stolen 96,16 E as booking fee. This is not refundable deposit or advance payment for booking.! BE CAREFUL and never use this page!
Good layout of information and quick confirmations from the supplier. Very good and hassle free website. Keep up
The car was as described. No extra charges, no hidden extras, everything was perfect. I will use again!
You think you are paying for car hire- when in fact it turns out to be just a useless car hire insurance- they are a scam- stay away
Had a great experience using this webpage. Clear terms and clear insurance policy. They also offer the best prices on the market.
Rude phone operator, step process to rent and not clear. PLEASE DO NOT USE THIS COMPANY.
Is not a reliable company, many do not speak English and you need to repeat yourselves endlessly.
Booking was simple and quick. The car we got was as expected, clean and pretty new. The whole deal was excellent value for money.
They claim that what you see is what you pay. "No hidden costs". That is a lie... Don't fall for it. Be warned!
Dear Lungi M.
Thank you for your review and for giving us the opportunity to respond to you.
We have contacted you via private message to investigate this case further.
We are looking forward to hearing from you.
Kind regards,
CarFlexi.com
Don't use this company!
Of you don't want to find yourself paying a triple of the amount you supposed to pay!
Dear Gladys L.,
Thank you for the review and for giving us the opportunity to assist you with this case.
Can you please let us know the booking/ Voucher number to check? Thank you in advance.
CarFlexi
They dont reply, they dont credit deposits that they steal, they have zero service
Dont use them!
Be careful, they scam people
Dear Sergio M.,
Thank you for your comments.
Please advise your voucher number in order to check this issue raised further.
Thank you.
Kind regards,
CarFlexi.com
Overview
CarFlexi has a rating of 1.4 stars from 482 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarFlexi most frequently mention rental company, credit card and customer service. CarFlexi ranks 222nd among Car Rental sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jesdica J.,
Thank you for your comments.
Could you please advise your voucher number in order to be able to check this case further?
Thank you for your response.
Kind regards,
CarFlexi.com