CarFlexiReviews 482

Arrived late in Toronto Airport last night and called Eurocar( phone number given on my reservation form, booked through Carflexi.com) and they denied having any record of my reservation and that they do not work with Carflexi!
No one answered the 24H helpline for Carflexi, end up spending $100 on a taxi. No reply to my emails or online inquiry... hope no one falls for them again! (those who give them 5 star ratings are just plain lucky!)

I recently rented a car from Canada when travelling to England. My Canadian licence expires every 5 years and a new old is issued, so despite having the licence for 20 years, the date on it is 2017.
The company refused to rent the car to me due to the licence having a date on it of less than 2 years, AND refused to refund my deposit. I have no idea where this supposed documentation even is.
They are an appalling company and NEVER rent from them

I booked a car from Hong Kong that I needed when I got off my flight in Auckland 12hours later, Carflexi told me I would not receive confirmation for at least a day so I cancelled my booking. Unfortunately I had to complete the booking before I got given that information. I got charged for that cancellation even though I had never received confirmation of a car! I wrote to them and they were unyielding, they lied and stole essentially.

Stay away! They deduct your money and you will be unable to retrieve it (claimed headquarter in Greece, money goes to Switzerland...). Forget the "free cancelation up to 48rhs before rental start, you can try to cancel by writing them an email, but this will not result in getting your money back. The "local contact number" is abroad, even if your try to make an expensive call abroad, nobody ever picks up the phone, not even during business hours. Nobody replies to emails. The live chat never works.

They write fake "good service" reviews themselves in order to lure more people in their scam.

I had a voucher in which all terms of rent from the cost to the amount of the deposit are prescribed. I already paid carflexi 35 dollars! Interrent (partner carflexi) just told me that carflexi for him is NOTHING, voucher from carflexi is NOTHING, they have another terms of rent and deposit amount. I said okey and found another rent company in Casablanca airport without any problems with better terms. And what does the carflexi do? No apologies that they could spoil my vacation, no answer, they just STOLE my money. Please anyone who will read this review - ignore this another internet soap bubble company. You will save your money and time.

We rented a vehicle with the merchant where we pre-booked our reservation months in advance and left a security deposit with a portion of the cost. Upon arrival of our reservation, in a foreign country, we came to find out our reservation was canceled by the rental company and then we were left without any other choice, but to book another vehicle with them for double the cost AND our security deposit from the first canceled reservation was not returned. Needless to say we will not be booking with their providers moving forward and we urge other people to be weary of their sneaky ways.

Este sitio web es una estafa. Pago un seguro si quiero cancelar el alquiler y ahora no puedo obtener un reembolso porque me dicen que no pueden porque no es su culpa si no conseguí el automóvil. NO USE ESTE SITIO WEB.

This website is an scam. I pay an insurance if I want to cancel the rental and now I can't get a refund because they tell me that they can't because isn't their fault if I didn't get the car. DON"T USE THIS WEBSITE.

Prenotiamo tramite Carflexi (pagando una caparra di quasi la metà dell'importo totale) un'auto per 15 gg da ritirare all'aeroporto di Cancùn (Messico), al nostro arrivo la prenotazione non risulta presente nel sistema di Hertz, chiamiamo il numero verde e ci dicono di provare il giorno dopo in un altro punto di ritiro. Il giorno dopo l'auto non è ancora disponibile e al centralino non forniscono motivazioni accettabili o una soluzione logica al problema. Oltre ad aver dovuto pagare molti spostamenti con taxi non previsti, 48h dopo l'ipotetica consegna non abbiamo ancora il nostro mezzo. Decidiamo di chiedere il rimborso della caparra versata e di noleggiare un'altra auto direttamente in Messico perché sarebbe stato impossibile proseguire il nostro viaggio on the road in quelle condizioni.

Esperienza inaccettabile, non cascateci!

I booked with them as all hire car companies in Tasmania stated they had no cars! I booked thinking my $203.00 was a deposit and taken off the amount for car hire for the 10 days ***** NO *****.
I was told the company was at Launceston airport ** NO **. It took one hour to find out no they werent at the airport, cueing to enquire at all the hair car companies WHO had signs stating they had cars! I phoned bargain hire co, they sent a bus for us? By this stage there were 3 others all annoyed and in the dark!
One person at the office with 8 people waiting for service about 1 klm away from the airport, the $203 didnt come off the cost of the car. It was a scam, they had a booking only. $203 to book a car!? Bargain hire co, didnt care, offered nothing in the way of an explanation. Must work together I would say. It took me 3 hours to get to Launceston after the dramas! Should have been into Launceston by 9.15! Never again would I use car Flexi or bargain hire people. One person on at th office. INADEQUATE and UNPROFESSIONAL and DODGY all round! Not a good start to beautiful Tassie. BE AWARE NEVER USE EITHER

PRENOTATO ON LINE CON COPERTURE ASSICURATIVE CASCO SENZA FRANCHIGIA E CON POLITICA CARBURANTE PIENO PIENO.
ARRIVATI AEROPORTO SIVIGLIA CON COMPAGNIA FIREFLY ABBIAMO PAGATO NUOVAMENTE ASSICURAZIONE CASCO E POLITICA CARBURANTE PIENO VUOTO. NON SONO CHIARI E TRUFFANO. MAI PIU. NON SONO VERITIERI COSE CHE DICONO, STARE LONTANI, PAGATO DOPPIO.

21/Dec 2017
When I booked a car they charged me fully by online and when I went to collect the car, Fireflies car company wanted achage me again double!
I cancelled my booking but Car Flexi keepmy money
I am disappointed because of;

Lost one day of my holiday plus my money plus I went by train to collect the car and they did not accept my official UK driving licence as ID card!

In short; DOUBLE CHARGE, HIDDEN PRICE, TRICKY AND NO RESPONSIBLE TO ANSWER ABOUT THIER CHARGES

I should have checked first if CarFlexi was a reputable company, so my bad at the end.
Anyway here is my experience.
I rented a car for 10 days at a certain price in Rome with GoldCar, coverage included.
I get to the GoldCar office at the airport in Rome after 24hrs of travelling and apparently what was checked in my voucher was no good anymore. Especially the insurance coverage that I was promised, and they would not give me the car without it. So I was added a new over $200k policy for which the GoldCar would NOT waiver.
CarFlexi and GoldCar are crooks in my view, stay away.

We used the site to make a booking of a car for one day after the website advertised it could get us a deal. We were told in an abrupt email, at 4 pm the day before we were meant to pick up the car, that there was no car available through that company. We called the hire company directly and within minutes were able to book a car. We were able to collect the car earlier, the price was cheaper and the process more efficient. When I called to submit a complaint to their office, I was met by rude responses telling me it wasn't their fault and that I was wrong. They then also revealed that they were declined the booking immediately after we tried to make it, meaning they wasted our time and only told us at the last minute. After trying to defend the fact that they couldn't do their job properly, they promptly hung up the phone without assuring me that my complaint had been formally registered and passed on to the manager. This company is awful and you would do well to avoid it at all costs. They have one job and they suck at it.

We used the site mostly because it states "no hidden fees". That was exactly not the case, and Firefly has billed us 60 extra euro for using debit card instead of credit card, which is pretty unusual to have in Europe, plus another 40 euro for full-to-empty policy for refilling fee. No mention of that at all, credit card was mentioned insignificantly in the conditions summary, yet we inplicitly expected that the conditions for debit cards are the same. Not recommended both CarFlexi, nor FireFly.

We hired a car for three weeks when we were looking for a new vehicle for ourselves. We were lucky enough to find a suitable vehicle after one week. We had not realized we were renting at Alamo through a third-party. Alamo accepted that we were returning the car after one not three weeks and fully refunded us the two weeks that we were not going to use. When we called CarFlexi to get a refund on the insurance they said oh no you cannot change the contract. We spent over two hundred dollars for the two weeks we did not have the car. Meanwhile we did not receive any terms & conditions with our e-voucher although the voucher says it is included. We will be more careful next time we rent to ensure we are not dealing with a third party although some possibly are not disreputable as CarFlexi is. Their conduct ensures they will never have anything but one time customers. Considering there are many people like ourselves that travel four months of the year & need to rent a car for those periods CarFlexi will never benefit from return customers. Totally negative experience & total rip off.