CarCoversReviews 21,024

I've obtained two separate car covers for my Toyota Tacoma (with camper shell), both deteriorated within two years. I applied my 10-year warranty, which was approved (via email), being required to pay shipping only. I called to place an order for a replacement car cover and was informed by a "Supervisor" the employee approving the warranty made a mistake by not charging me a "Prorated" charge of $44.98 plus shipping. This "Supervisor" was extremely rude and argumentative as I tried to resolve this "Prorated" charge. I informed her I had a 10-year warranty and the product was defective. The "Supervisor" placed me on hold several times and eventually stated she would waive the shipping charges, but the "Prorated" fee would be applied. I declined her offer, stating I refused to pay the "Prorated" fee. Again, I was placed on hold. After several minutes the "Supervisor" waived the "Prorated" fee, but increased the shipping fees. I requested to speak to her Supervisor and she responded "I'm it. There's no one here higher than me." Being frustrated having spent nearly 1-hour dealing with this mess, I accepted her offer. The "Supervisor" stated my car cover would be shipped on Monday (April 27th) and she would send me a confirmation email. I never received this email. I sent CarCovers.com several emails, which were also unanswered. Today (April 28th) I called Car Cover.com (they will only answer their phone if you're placing a "New" order), and was informed I was giving the wrong Order Number and that my replacement cover had not yet been shipped. I was given the correct order number (my credit card has also been charged for the shipping fees) and was ensured the cover would be shipped today.
All I can say is Buyer Beware. I will no longer be doing business with this company.