Carbon2cobalt

I really wish I had read these other reviews first. Perhaps I can save someone else. Don't order. Don't trust them to do the right thing. I ordered a $95 shirt that I had my eye one for a while. Finally decided to pull the trigger. Got it, washed it...and out of the wash, it will never ever get close to looking like the photos. No amount of ironing will ever accomplish it. Return policy says only unwashed items. I sent it back anyway...there's no way to know the quality until it's been washed. They sent it back to me and refused the return. Even put in their notes "covered with hair." Customer service will do nothing about it. I'm stuck. Tempted to file a complaint with my credit card, but by the terms of the order Carbon is "correct" in refusing the return.

Both rear pockets sewn shut on a pair of $69 cozy crew sweatpants. C2C chat agent said that pockets were sewn shut to maintain "integrity" of the item. She suggested that I use a "thread cutter/ripper" to remove the thread line. I told her I had no idea which thread line to remove, and she suggested that I go to a tailor for assistance. She claimed that most online companies sew shut the pockets of their pants. This is just absolutely absurd and untrue for a pair of $69 sweatpants. I think that their factory made an error which wasn't picked up by C2C quality control and they're just trying to weasel out of making necessary adjustments. Instead of giving me a song and dance reply, C2C should cover costs for replacing with a proper item. This is unfortunate since I have bought fleece pants from them before without this sewing error issue. Attached are photos.

If you've ever purchased a hamburger based upon the image of the burger depicted in an advertisement, only to be greatly disappointed in the real burger you get, then stay away from C2C. The real thing is far from the image. Twice (4 years ago and Christmas 2024) have I been drawn in by C2C's splendid depiction of their clothes, only to be frustrated by what I received. Like the fast food hamburgers, the actual garments you get are far inferior to the simulacrum of C2C's clothes depicted in their ad brochure.

They sent my 83 year old mother a catalog. She wanted to order two items and did so over the phone. We then received a suspicious text message claiming to be the USPS asking for a zip code clarification. Thank goodness she brought this to me to see before she clicked the link which turned out to be a fishing scam. I called Carbon2cobalt to ask about her order, the take forever to answer the phone and or call you back. The call is coming form out of the US. The person said she has not order number for my mother's order only has an account. I said really? I asked when is her items going to ship. Again the rep told me she didn't order anything. They are fast to charge your credit card though. We called her bank to put a stop on the charge. This company is nothing but another China company scam that steals pictures from other websites and then sells you crap that is way overpriced. Shame on you people.

I would highly recommend that you do NOT order from this company. I have been waiting for over 3 months for my order, all I've gotten were multiple emails stating that my order is postponed again.

I ordered a top and returned it. They declined refund and said it had makeup stains. They returned the top to me today and there were NO stains. They sent pictures with the refusal to refund. The customer service claimed they would refund but I received another email shortly denying it😡. Will never buy anything from them!

Purchased Aegis Zip (Item *******) as gift. Worn once. Pocket seam has one stitch and easily tore. Paid $149, plus shipping, for a product made in China of very poor workmanship. Company charges shipping for refund. Overpriced, cheaply done product with inferior customer service and add-on expenses.

I've purchased Christmas presents for the men in my life for the last two years from this Company… Great Boots, soap and leather bags but very disappointed with the quality of their clothing and even more disappointed with their Customer Service. FYI two washing cycles before zippers break, threads become frayed and the Fading begins. I buy and care for top designer lines as a norm so when I am told that because the garment has been washed twice, there is no warranty it tells me that they do not expect a garment to last more than two cycles from the door. I do not recommend you buy your loved one anything from this company due to that fact. I know I certainly do not intend on purchasing anything more. Thank you.

C2C does marketing well and that's about it. Way overpriced and here is one example; identical shirts, same photograph, with prices ranging from $26.52 to $89.00 - and you know the seller makes a profit even on the $26.52 shirt. I call this a ripoff. You be the judge.

Love the colors and patterns of the shirt selection. I was initially hesitant to order due to price but took a chance. The shirt I ordered exceeded my expectation both in color and quality. The size was perfect and did not shrink after several washings and tumble dry sessions. I will definitely order again.

Beautiful clothing. Well made. Lovely fabrics and tailoring. BUT! The worst customer service. I ordered several items that did not ship together. The first shipment never moved from the warehouse. I tried to report this to them several times with the tracking number. The agent did not every comprehend the situation. Repeatedly reminding me about some 5-10 business days which is a given but again NOT the issue.
Here I am 2 weeks later with still no package and USPS closed my case. The package is lost or stolen according to them. It never transited after its initial location. Now these things happen from time to time. My concern was more about the lack of skills to resolve a valid issue and to please the customer. This is an upscale catalog. Sadly I had to file a dispute with my CC company. Hopefully when the funds are withdrawn trained personnel will be available. None the less I'm sure I won't shop with them ever again. I do like everything I've purchased this far.

After placing an order with this company, I did not receive a confirmation or any shipping information. When the item never arrived, I checked my credit card and discovered that I was charged in full for the item. When I contacted the company, at first they could not even locate my order. Once found, it was communicated to me that it had shipped to an address from over 10 years ago. They stated that I had entered that information, which I absolutely did not do. I always triple check my information before confirming on line orders to ensure it is accurate. The company refused to reverse the charges or reship the item to the correct address. Lost my business for sure...

We ordered Christmas gifts well in advance, paid for priority shipping. When the gifts didn't arrive talked with customer service, unbeknownst to us they cancelled part of the order, "credited our account" (not received) and delayed shipment on the balance until after the holidays. What a disappointment for my family flying in from all over the country there gifts were cancelled/delayed. Carbon2 is offering no solution or resolution.

Clothes aren't great and way over-priced. Also, they put a hold on your card while also charging your card for the same order as they ship items. I have never seen any other company do this. Stay away!

I had an issue with a missing delivery. I called and was helped by customer service and my missing items were resent. I am very pleased. I love the quality and will look forward to purchasing more from C2C in the future!

I ordered a white women's shirt from Carbon2Cobalt. It arrived and was actually a dirty grey. I returned it and was notified that they were sending it back to me because it had some pet hair on it. Really? Such an arbitrary reason, which, as it turns out, is the way they run their business. I called and talked with a customer service rep (they should be called Customer Service Robos since they don't actually serve anything) who never once tried to work with me to resolve the problem. He also promised to email me with a solution after speaking with his manager and...guess what? No email.So basically they returned to me a product I DON'T WANT because it is not as advertised (I ordered a white shirt, not a dirty grey one) because there was some pet hair on it and (more importantly) so that they could keep my money. Poor, poor business model, really bad customer "service" (haha), and theft of my money because the product is not as advertised/sold. Stay away from C2C!

Too many retailers out there. Avoid at all cost. Issue with Christmas gift and all they did was torcher with emails did we wear it, wash it, use stain remover. Send additional pictures. Every time we complied they kept up with more questions hoping I would go away. Incredible. I will never purchase from this company and you should think long and hard before doing so.
Kevin
Swanzey, NH

I ordered the Chill Factor Zip, which looked warm and comfortable in the catalog. It arrived flimsy, very lightweight, with faded colors and a very sharp-edged zipper. Also short clip-type bands on the sides, just above the waistline, which looked liked they would be a constant hazard for snagging. I think I could find something like it at Burlington Coat Factory for $19 or less; Carbon to Cobalt had it for $79, so after I returned it I was out about $7.99 for the return. Can't believe this company thinks it is giving fair value.

Amazing company. Love the style. Fabrics are beautifully curated. Customer service representatives are courteous and very helpful. They listen. Even their online CS Chat is a person not a bot like most online retailers. I had a problem with an order. I chose the wrong size. I called them to see how quickly I could change it. It was supposed to be a gift. They sent me out a new one even before my return was sent back, so I'd have it in time.
The best.