Carbon2cobalt

I've never heard of this company before a declined 5am charge for 90 bucks in my checking account. So I wanna know how yall even got my card info!?!?!?!?!? Luckily they got the expiration date wrong

Color online didn't match color that I received...must use some different lighting...one was bright one was dull

I've never been dissatisfied with any purchase. The soaps are great and make fun stocking stuffers at the holidays. My most recent purchase was a lovely lightweight summer tunic. It has been my favorite go-to for hot weather. The colors are gorgeous, quality fabric and well tailored-hips mid hip which is perfect for my shape. Customer service is above average. I'll continue to shop here.

I've purchased Christmas presents for the men in my life for the last two years from this Company… Great Boots, soap and leather bags but very disappointed with the quality of their clothing and even more disappointed with their Customer Service. FYI two washing cycles before zippers break, threads become frayed and the Fading begins. I buy and care for top designer lines as a norm so when I am told that because the garment has been washed twice, there is no warranty it tells me that they do not expect a garment to last more than two cycles from the door. I do not recommend you buy your loved one anything from this company due to that fact. I know I certainly do not intend on purchasing anything more. Thank you.

Also whoever designed them I know they're designed in either America or whatever made in China or India but whoever designed these clothes for men and women must be a computer because the cuts the way there they fit is not right for the money you're spending

We ordered Christmas gifts well in advance, paid for priority shipping. When the gifts didn't arrive talked with customer service, unbeknownst to us they cancelled part of the order, "credited our account" (not received) and delayed shipment on the balance until after the holidays. What a disappointment for my family flying in from all over the country there gifts were cancelled/delayed. Carbon2 is offering no solution or resolution.

C2C does marketing well and that's about it. Way overpriced and here is one example; identical shirts, same photograph, with prices ranging from $26.52 to $89.00 - and you know the seller makes a profit even on the $26.52 shirt. I call this a ripoff. You be the judge.

After placing an order with this company, I did not receive a confirmation or any shipping information. When the item never arrived, I checked my credit card and discovered that I was charged in full for the item. When I contacted the company, at first they could not even locate my order. Once found, it was communicated to me that it had shipped to an address from over 10 years ago. They stated that I had entered that information, which I absolutely did not do. I always triple check my information before confirming on line orders to ensure it is accurate. The company refused to reverse the charges or reship the item to the correct address. Lost my business for sure...

Purchased Aegis Zip (Item *******) as gift. Worn once. Pocket seam has one stitch and easily tore. Paid $149, plus shipping, for a product made in China of very poor workmanship. Company charges shipping for refund. Overpriced, cheaply done product with inferior customer service and add-on expenses.

Clothes aren't great and way over-priced. Also, they put a hold on your card while also charging your card for the same order as they ship items. I have never seen any other company do this. Stay away!

Beautiful clothing. Well made. Lovely fabrics and tailoring. BUT! The worst customer service. I ordered several items that did not ship together. The first shipment never moved from the warehouse. I tried to report this to them several times with the tracking number. The agent did not every comprehend the situation. Repeatedly reminding me about some 5-10 business days which is a given but again NOT the issue.
Here I am 2 weeks later with still no package and USPS closed my case. The package is lost or stolen according to them. It never transited after its initial location. Now these things happen from time to time. My concern was more about the lack of skills to resolve a valid issue and to please the customer. This is an upscale catalog. Sadly I had to file a dispute with my CC company. Hopefully when the funds are withdrawn trained personnel will be available. None the less I'm sure I won't shop with them ever again. I do like everything I've purchased this far.

I see a lot of negative reviews about this site which in turn calls me to write a review. Here's the deal. I've ordered from this company probably 5-6 times over the past couple of years. In my personal experience that 4.7 rating they have on their site is accurate. The reason it's not five for me is because of the sizing being a (little) off sometimes. I have received everything I have ever ordered from this company exactly as pictured in the magazine. I have not returned anything so I do not know how that side of the company operates. For the most part everything is true to size and is of good quality. I'm trying to do better about writing reviews for good service not just reviews for negative experiences which is what most companies receive. That's has to bring morale down inside of a good company.

I ordered 5 men's t-shirts and the quality was poor. One shirt wasn't stitched completely on the shoulder seam and now I have to wait for a return label and mail the shirt back for either a replacement or refund. The fabric is very thin and doesn't lay well - seems rather large in the shoulders and short in length. Will not order from this company again. (Care instructions state to wash in cold water, tumble dry normal, then the next line states "no heat").

Received vest as gift a few weeks ago. Order S*******. Difficult to zip. Not like L.L. Bean metal Zippers.

For the $$ paid, I expected a much higher quality than what I received but was very disappointed. And you're charged for returns - don't waste your time here!

Being an artist myself I know all about photo editting. Got 2 really nice shirts for my nephew for Christmas. I was in love with the colors shown on the website. The shirts came in with completely muted hues compared to what I thought I was buying. The photos show the ad on top and actual on the bottom. Quality seems ok as well it should be for the price but when companies mislead us in this way I won't be a return customer.

Returned item I purchased paid for shipping and yet fees were deducted from refund I have been lied to about receiving money on several occasions The merchandise is way overpriced and Customer Service is horrendous and unacceptable check around and you will find items just as good and less expensive

The more I wear my two C2C shirts the more I dislike them. Two shirts, same size, one fits well and one is too small. The one that fits well has a button placket that wants to fold over even after ironing. Fabric is way lighter weight than the picture in the catalog makes it look. Overall not good quality. Try Kuhl or Fjallraven for similar cost and much higher quality.

Looks good- thin material,
Lots of options- never same sizing,
Sometimes the medium is really a size small- and the large is an x- large,
Free shipping- takes forever,
Free exchange- bad customer service,
Cool style- way too pricey,
All in all in my opinion, if they hired someone in quality control to fix the sizing issue and selected material for longevity, and cut the price in half... it would be worth the money, but there's other places to shop too. I'll take my money elsewhere.

O red red two shirts and when I received the package, one was incorrect. I sent it back with instructions on exchanging it for the item I actually ordered. I had to call to confirm they actually got my return. Then they said it will take two weeks for them to process my return. Three weeks have passed and still no communication from the company. When I call, the recording says there is heavier activity and please call back or leave your number. Still waiting….Worst service I have ever experienced.

I was just about to push buy, when I reread the description on a "Wavelength Cashmere sweater" for men. Not only is it 95% cotton, it's only got 5% cashmere, but it's title is "Cashmere".NOT "Cotton/Cashmere BLEND…NOT Cotton AND cashmere!
I thought publishing a description that is a lie is wrong? Isn't there a law against this kind of deceitful advertising?
WHAT, because they eventually put in 5% cashmere at the bottom it's ok?
NO!
They also did that with a "cashmere" beanie I was going to buy…90% merino wool and 10% cashmere!
That's NOT a cashmere beanie, or sweater.they are cotton and merino wool! If I'd wanted to buy merino or cotton, I would look up merino and cotton!
Shame on you!

Poor quality for prices charged. Pictures in catalogue are beautiful, unfortunately the items are very disappointing. Items are pricey, I agree with many of the prior reviews.

Their catalog looks high-end, but the ordered items look like something purchased at Walmart (maybe even W carries nicer stuff). What's more, I have yet to see my money back after returning the item (they don't come with tags, so who knows if they have been used) a month ago. Not only does it take about 1/2 hr to reach them, but customer service representatives also evade questions and do nothing about your complaints. I will be reporting them to BBB.