Carbon2cobaltReviews 222

We ordered Christmas gifts well in advance, paid for priority shipping. When the gifts didn't arrive talked with customer service, unbeknownst to us they cancelled part of the order, "credited our account" (not received) and delayed shipment on the balance until after the holidays. What a disappointment for my family flying in from all over the country there gifts were cancelled/delayed. Carbon2 is offering no solution or resolution.

I had an issue with a missing delivery. I called and was helped by customer service and my missing items were resent. I am very pleased. I love the quality and will look forward to purchasing more from C2C in the future!

Clothes aren't great and way over-priced. Also, they put a hold on your card while also charging your card for the same order as they ship items. I have never seen any other company do this. Stay away!

For the $$ paid, I expected a much higher quality than what I received but was very disappointed. And you're charged for returns - don't waste your time here!

I was just about to push buy, when I reread the description on a "Wavelength Cashmere sweater" for men. Not only is it 95% cotton, it's only got 5% cashmere, but it's title is "Cashmere".NOT "Cotton/Cashmere BLEND…NOT Cotton AND cashmere!
I thought publishing a description that is a lie is wrong? Isn't there a law against this kind of deceitful advertising?
WHAT, because they eventually put in 5% cashmere at the bottom it's ok?
NO!
They also did that with a "cashmere" beanie I was going to buy…90% merino wool and 10% cashmere!
That's NOT a cashmere beanie, or sweater.they are cotton and merino wool! If I'd wanted to buy merino or cotton, I would look up merino and cotton!
Shame on you!

Poor quality for prices charged. Pictures in catalogue are beautiful, unfortunately the items are very disappointing. Items are pricey, I agree with many of the prior reviews.

The more I wear my two C2C shirts the more I dislike them. Two shirts, same size, one fits well and one is too small. The one that fits well has a button placket that wants to fold over even after ironing. Fabric is way lighter weight than the picture in the catalog makes it look. Overall not good quality. Try Kuhl or Fjallraven for similar cost and much higher quality.

Returned item I purchased paid for shipping and yet fees were deducted from refund I have been lied to about receiving money on several occasions The merchandise is way overpriced and Customer Service is horrendous and unacceptable check around and you will find items just as good and less expensive

Quality and styles are great! I am always confident in giving gifts from Carbob2Cobalt to my family and close friends and buying for myself. I've been a regular customer for years and never been disappointed. Service was excellent the one time I used it and have no complaints other than delivery times are not the speed of Amazon's. Love this place!

I have ordered several items for my husband. I do agree with others after reading their reviews that size is an issue. I ordered a pair of shoes for my husband that fit perfectly but ordered another pair that didn't fit at all. Recently ordered a beautiful charcoal jacket but though we ordered an XL, it was way too small and had to send it back the same day to re-order the XXL which we hope fits. In trying to contact their customer service today, I called this morning and the repeated message states someone will be right with you, thank you for your patience, after 10 minutes I had to hang up as I was at work. I called again this afternoon and the same thing though the message said if you press #1, someone will call you back. Since I am at work, that wasn't an option. I finally sent them a message to *******@carbon2cobalt.com as we were trying to find out when they would resent the replacement jacket. For men, I would suggest ordering a size up. Some of the clothing comes from different countries and their sizes vary.

I see a lot of negative reviews about this site which in turn calls me to write a review. Here's the deal. I've ordered from this company probably 5-6 times over the past couple of years. In my personal experience that 4.7 rating they have on their site is accurate. The reason it's not five for me is because of the sizing being a (little) off sometimes. I have received everything I have ever ordered from this company exactly as pictured in the magazine. I have not returned anything so I do not know how that side of the company operates. For the most part everything is true to size and is of good quality. I'm trying to do better about writing reviews for good service not just reviews for negative experiences which is what most companies receive. That's has to bring morale down inside of a good company.

Living in Florida, I appreciate the lightness of most of the shirts I have received. The fabric may tend to be on the light side and, for me, that's just fine with the summer months. The colors are great and people do notice the new ones I put on. I usually wear these collared shirts out to dinner and get great compliments. I can rotate thru them and like the fact that I can wash them, cold water, and then iron them myself without going for expensive dry cleaning bills. Looking at a pair of shirts right now that are close to a "fine" mens clothing store shirt at $249 but C@C they are $79 each! Not a brain teaser, right?

Buy a size up. The fisherman sweater runs small. Overpriced, definitely won't be buying this brand again.

I purchased several shirts & was pleased. Ordered shorts & a belt loop was missing-no response to emails

I've never been dissatisfied with any purchase. The soaps are great and make fun stocking stuffers at the holidays. My most recent purchase was a lovely lightweight summer tunic. It has been my favorite go-to for hot weather. The colors are gorgeous, quality fabric and well tailored-hips mid hip which is perfect for my shape. Customer service is above average. I'll continue to shop here.

Looks good- thin material,
Lots of options- never same sizing,
Sometimes the medium is really a size small- and the large is an x- large,
Free shipping- takes forever,
Free exchange- bad customer service,
Cool style- way too pricey,
All in all in my opinion, if they hired someone in quality control to fix the sizing issue and selected material for longevity, and cut the price in half... it would be worth the money, but there's other places to shop too. I'll take my money elsewhere.

Disappointed with a jacket that I over paid. Pockets where sewn way to far back and another jacket not even deep enough to hold a phone...Come on you can do better.

O red red two shirts and when I received the package, one was incorrect. I sent it back with instructions on exchanging it for the item I actually ordered. I had to call to confirm they actually got my return. Then they said it will take two weeks for them to process my return. Three weeks have passed and still no communication from the company. When I call, the recording says there is heavier activity and please call back or leave your number. Still waiting….Worst service I have ever experienced.

Nice merch within a certain genre. But try exchanging or returning. It takes weeks and weeks and there is no paper trail... no real customer service at all. This feels like a one man operation... it is impossible to track if you got or are getting a refund until it actually processes which is unduly long wait. Customers in 2022 are used to better. Good luck to these guys.